Reviews, Sales, and Service Ratings for
AXA Assistance USA

waitng answer to claim filed

Thank you for your feedback. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel. We did receive your claims packet by Fedex on Friday Aug 22nd and confirmed receipt by email to you on Monday Aug 26th. Please feel free to call or email us with any questions.

Easy and fast.

Thank you for the kind review! We are delighted to know you're happy with your purchase and are covered in the event the unexpected occurs. We look forward to providing travel protection for all of your future endeavors!

Obtaining the travel insurance I needed was a very easy process. I had to adjust my coverage when some of my travel plans changed and all the representatives I dealt with were very helpful. Will definitely use AXA Assistance USA when I travel again.

Thank you for the kind review! We are delighted to know you're happy with your purchase and had a great customer service experience when you needed to make changes. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

Good experience! We got an inexpensive policy for a two month trip to Canada. My husband ended up having to visit a private clinic and go for a few follow ups. We sent in our claim with all receipts via email and got an approval less than 2 weeks later. The only hiccup was that our policy was advertised as primary insurance and when I went to file the claim, I was told I needed to file with our insurance company first. Squaremouth was ready to help when I contacted them, and it turned out our AXA policy was primary because we live in NY. Make sure you know your policy! Aside from that, the process was surprisingly hassle free.

Thank you for your feedback. We apologize for any inconvenience you may have had regarding clarity on primary coverage. We appreciate your comments and continually use customer feedback to improve our services. We hope you will consider us again for future travel.

It was not at all clear that the silver policy was secondary to Medicare or my medigap coverage. Had I known that I would have opted for the gold. I have a cap on my medigap expenses and the medical emergency I had in Calgary will add up to 5% of my coverage that has to last the rest of my life.

We appreciate the feedback you have provided. We are sorry to learn you weren't completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.

Thank you for taking the time to post a review.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

I researched a few plans and this one met our needs the best. I would certainly look at it again should we need to purchase travel insurance again.

Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

Super easy to use, and since I only wanted insurance outside of Trip Cancellation - the convenience of choice, great assistance from customer service and very reasonable pricing ....has lead me to use Squaremouth.com for selecting additional coverage for all my travel, now.
I recommend this site/service to everyone. Thank you!

Had to contact AXA customer service and learned some finer points on filing a claim. A month after buying policy, 4 months before trip, airline screwed around with our schedule potentially causing us to be late for the start of our tour. Considered different flight with same airline vs cancelling flight (to fly different airline) and using travel insurance to cover loss of fare. Talked with AXA: yes, they would cover the airfare, BUT - that would use up the policy. If we wanted to still insure the actual trip, we would have to buy another policy. This was because the trip hadn't started yet. Once the trip started, the policy would cover claims for multiple events.
I feel the customer assistance was fair and accurate in explaining how the policy worked. We took a different flight on the same airline (that's another story). We didn't need to use the policy on our trip which was great - in both meanings.
I recommend the policy based on our experience.

Thank you for the kind review. It can be quite frustrating having to manage airline issues but we are happy that we were able to assist with understanding your benefits, which options were available to you and you were able to take your trip without further challenges. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.

Met our expectations for ease of purchase online with customer service available to respond to questions regarding coverages before purchase.
Thank you.

Thank you for your review! We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

It would have been much better had I not had to contact you regarding being charged TWICE for the same policy

Thank you for your feedback. We apologize for difficulties experienced at purchase but glad we were able to resolve the same day you contacted us. We escalated this issue with payment processing to prevent the technical issue that occurred during your original purchase from happening to others. We appreciate your comments and continually use customer feedback to improve our services. We hope you will consider us again for future travel.