AXA Assistance USA
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 929 Reviews Since 2015

  • Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    November 19, 2023
    David G from MO Verified Squaremouth Customer

    I bought 2 policies for the same trip and called to cancel one of the two prior to beginning the trip. Both were with AXA and they said tough luck.
    I won't use AXA again.

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    2 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    November 13, 2023
    Alexandra from NJ Verified Squaremouth Customer

    I am waiting for reply from AXA after I sent all documentation pertaining to my claim.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Silver
    Review Received:
    November 8, 2023
    Viola from PA Verified Squaremouth Customer

    They wouldn't turnover my insurance for next year. I was late calling in. I think they are a RIP off.

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    4 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 31, 2023
    Charles from WA Verified Squaremouth Customer

    I contacted COVID while in the Yukon (Canada) and went to the ER in Whitehorse. I was given PRAXLOVID and my case was fortunately light. I submitted my hospital and doctor bills to AXA and an RV park bill for 1 day trip delay. After getting the necessary documentation, AXA made a direct deposit of the US dollar equivalent expenses to my bank. Everything was handled professionally and I have no complaints.

    Was this review helpful to you?

    16 out of 17 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    October 15, 2023
    Carol from NY Verified Squaremouth Customer

    I made a slight change to coverage date. They made that easy.

    Was this review helpful to you?

    7 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    October 9, 2023
    Allison from FL Verified Squaremouth Customer

    It was simple and easy to obtain the insurance I felt confident traveling and having insurance.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    October 4, 2023
    Steven from WA Verified Squaremouth Customer

    They paid my claim. However the process was slow and the communication was poor.

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    12 out of 12 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    September 30, 2023
    Thomas from PA Verified Squaremouth Customer

    Our flight was cancelled for 2 days departing for Florence, Italy and then again for 2 days on the return trip to JFK. We lost 2 nights in our Villa. As a group of 4 couples, we are still accumulating and reviewing shared invoices. Obviously, this is not the fault of your company, and I have not interacted with AXA since we returned.

    Was this review helpful to you?

    2 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    September 27, 2023
    Scott from TX Verified Squaremouth Customer

    We did not use the insurance we purchased, but we had an incident where we might have needed it. It was reassuring to know that we had something to help us out if needed.

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    September 23, 2023
    Richard from MN Verified Squaremouth Customer

    The experience was straight forward when purchasing the policy

    Was this review helpful to you?

    0 out of 1 people found this review helpful

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