Reviews, Sales, and Service Ratings for
AXA Assistance USA

First time using Squaremouth. Plan to use it again as prices good, easy comparison and agents helped when computer issues caused problems.

Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.

We thought we had submitted a reasonable claim for lost activities due to problems with the ship maintaining our scheduled stops, but AXA found a way to justify denying the claim. I had a similar claim accepted and compensated by another company a few years ago.

Thank you for taking the time to provide a review of your purchase. We are sorry to learn you weren’t completely satisfied with your purchase. We appreciate your comments and continually use customer feedback to improve our products.

Thank you for posting a review of AXA Assistance USA

We apologize for your negative experience.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Easy to sign up & reasonable price. Gave us tne extra security if something went wrong before and during trip.

Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

was reassuring to have it and glad did not need it

Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

Great insurance coverage, will use again for my next trip!

I was astonished at the ease of communication with an agent and his ongoing willingness to help us when my husband got sick on our honeymoon in Indonesia. After years of dealing with insurance companies in the US, I figured it would be a similar hassle (if not worse) while abroad. Instead the service was easy, and communication was clear and efficient. The agent helped me locate a clinic, contacted the clinic directly on our behalf, and within a couple of hours we had seen a doctor and were leaving with all the medicines we needed.
You hope you won't need to use insurance while traveling, but when we did, it helped us immensely.
I will never go on an extended trip without AXA insurance again!

Thank you for the kind review! We are delighted to know you’re happy with your purchase and received a great level of service while in Indonesia. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

We have used Squaremouth several years in a row; always great experience before, during, after the trip.

Filed several claims. No WiFi at the first "Airbnb" contrary to its advertisement. "AXA" rejected this claim. Will appeal it. No electricity at the second "Airbnb." The cost of securing new accommodations. Lost articles of clothing. One Doctor's visit. Still waiting on "AXA" for those. "AXA" is responsive. So is "Squaremouth".Will need "Squaremouth"'s help. My last resort is the California Insurance Regulator. I have been in contact with them. They stand ready to help.

Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products and services. Your claim is currently under review. We hope you will consider us again for future travel.

Thank you for posting a review of AXA Assistance USA.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

First time I used travel insurance and did it all thru customer service. She was very patient with my questions and we are going to use them again next year

Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

I enjoyed each employee I interacted with. I particularly appreciated the emails I received from them clarifying our talk and offering additional information.

Thank you for the kind review! We are delighted to know you’re happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!