AXA Assistance USA
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 930 Reviews Since 2015

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    October 26, 2016
    Carol from NJ Verified Squaremouth Customer

    We were confused as to the charge on our credit card because it didn't indicate it was an insurance company. It was showing some places Europe. We questioned the charge with our credit card company, and they went ahead and froze the payment. AXA then sent us a letter saying our policy was cancelled. We called them to tell them that we were only try to understand the charge on our statement. We said we now understood, and would like to reinstate. They said we would have to go through the process of ordering it again. When we went to your website we found a better deal, so we went with the other company. This whole process took us hours and hours on the phone to our credit card company, to your website, and AXA. To remedy the situation I think it would be beneficial for AXA to indicate who they are when it is entered on the credit card statement!

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 25, 2016
    Karen from CO Verified Squaremouth Customer

    On Squaremouth, it is easy to search for and price policies that meet your own specific needs.

    Response From:
    AXA Assistance USA
    AXA Assistance USA:
    Crystal Campbell
    Response Received:
    October 26, 2016

    Thank you for your feedback. We are happy to hear you had a trouble-free purchase and were able to find a plan to fit your travel needs. We look forward to providing travel protection for all of your future endeavors!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    October 25, 2016
    David from CA Verified Squaremouth Customer

    I like squaremouth because they help you find the best policy for your needs at the best price. They answer all your questions clearly and completely. It is such an easy process. It is worth what you pay absolutely.
    I travel a lot and will always use them.

    Response From:
    AXA Assistance USA
    AXA Assistance USA:
    Andrew Ostrander
    Response Received:
    October 26, 2016

    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Gold
    Review Received:
    October 23, 2016
    Dr. Moitra from PA Verified Squaremouth Customer

    First contact on filing a claim , it seemed the only motive the individual had was to dissuade me from filing a claim, how about some empathy after being attacked and robbed , barely able to leave the country which was in a state of emergency, honestly, you want me to remain behind to get a police report? Then reciting the policy fine print totally unsympathetic. Sorry AXA, your intake folks need some sensitivity training. I doubt I will be purchasing trip cancellation again, it is a total waste of money ,unless you drop dead before the trip. Now I wait for 30 days for the claim adjuster to reject the claim reciting some other reason, boy, have they got you screwed ,you just can't win !! I wonder what the over all percentage of successful claims made is ?

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    October 27, 2016

    Thank you for taking the time to post a review.

    We are sorry to hear of your negative experience with AXA.

    A member of the Zero Complaint Team contacted you today to discuss this further.

    Please contact us if you have any questions. We can be reached at 800-240-0369 and we are delighted to help.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    October 22, 2016
    Patricia from NY Verified Squaremouth Customer

    Pleased with initial contact and coverage provided. Comfortable knowing that I was covered if needed. Feel very fortunate that I didn't have to use it. Thank you.

    Response From:
    AXA Assistance USA
    AXA Assistance USA:
    Andrew Ostrander
    Response Received:
    October 26, 2016

    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    October 19, 2016
    Susan from PA Verified Squaremouth Customer

    I was happy with the insurance that was provided. during the trip I had wonderful weather and excellent health and not accidents so I am grateful all went well.
    I wanted a paper copy and it took several phone calls to get it. Staff were pleasant.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    October 17, 2016
    William from SC Verified Squaremouth Customer

    The payment format for trip cost increases is cumbersome. Otherwise, the staff are very professional and knowledgeable in their interaction with the client.

    Response From:
    AXA Assistance USA
    AXA Assistance USA:
    Andrew Ostrander
    Response Received:
    October 20, 2016

    Thank you for your feedback. We apologize for any difficulties you may have experienced in making policy changes. We appreciate your comments and continually use customer feedback to improve our services. We hope you will consider us again for future travel.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    October 17, 2016
    Jacquelyne from WI Verified Squaremouth Customer

    It felt comfortable to knowingly have this support even though I did not need it.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    October 2, 2016
    Elizabeth from PA Verified Squaremouth Customer

    Had never heard of you before but will definitely compare you with others for our next trip.

    Response From:
    AXA Assistance USA
    AXA Assistance USA:
    Andrew Ostrander
    Response Received:
    October 3, 2016

    Thank you for the 5 star review! At AXA Assistance USA we appreciate the opportunity to provide you with travel protection and look forward to supporting all your future travel endeavors.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Silver
    Review Received:
    September 30, 2016
    Lilibeth from CA Verified Squaremouth Customer

    I'm so dissapointed with the experience I had with AXA Insurance.... It was my first time to try purchasing a travel insurance last December, thinking that if anything happens on my luggage (lost, delay, etc) it will be protected. Unfortunately, they denied my claim since they said that according to their policy a receipt is needed to file a claim. I had my 13 hours straight flight and my luggage was delayed more than 24 hours which I thought more than enough to file the claim for the delay. The agent said that I need to show a receipt that I purchased something in order for them to pay me for my claim. I told them that how can I purchased something wherein I'm already exhausted on my straight flight. They don't have considerations for the hassle of the delay of getting back my luggage. The point of going back the following day to the airport to claim the delayed luggage... Definitely, after the experience I had, I won't recommend them.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    October 5, 2016

    Thank you for taking the time to post a review.

    We are sorry to hear of your negative experience.

    A member of the Zero Complaint Team contacted you today to discuss your experience.

    You may also contact us at 800-240-0369. We are delighted to help.

    Was this review helpful to you?

    2 out of 4 people found this review helpful