Reviews, Sales, and Service Ratings for
Berkshire Hathaway Travel Protection

It was actually a pleasure working with Berkshire Hathaway Travel Protection. We had bought policies for a previous trip, which was canceled because of the pandemic, and thus we did not use the policy. When we contacted them about the trip cancellation and that we had no claims to make, they immediately gave us vouchers for the entire amount paid that we could use for a future trip. Then when we contacted them to use those vouchers for this recent trip, we were able to speak with a customer service representative almost immediately (none of those long hold times with them), and he transferred the policies to our new trip and informed us that we would receive a partial refund since the new policy was slightly less expensive than the ones we purchased originally. Later we had to change our plans and depart a day earlier than planned and then stay overnight in a hotel awaiting our scheduled connecting flights, because of the approach of Hurricane Ian. No problem. We were connected promptly with a customer service agent, who changed that information on our policies, informed us that there was no change in the cost of the policy, and sent us a confirmation email. It was great to work with them, and we certainly would purchase travel insurance policies from them again in the future.

Peace of mind…thank you

Right before my planned departure date, I contracted Covid and had to delay leaving byb4 days, meaning I missed the first full 3 days of my trip. I tested positive using a Binax Covid test kit. My physician conducted a telemedicine visit (no in-person visits allowed due to a positive test). I was prescribed Paxlovid, an Albuterol inhaler and steroids.

When I called to ask what to do, your representative told me insurance would not cover the change without a physician test. Obviously I could not have that test done, nor did my physician require it before prescribing the medications.

My trip included a shared hotel room for two nights in Dublin at a rate of approximately €400 a night, and then the next night at a country home. I still owe money for those three nights even though I was not there. I will file a claim for them. My airline did not charge me to change the flights, so there was no charge for that.

I was not happy with the attitude of the representative. I was sick with Covid and in despair about missing the beginning of my trip, and your representative could not have cared less. I was really disappointed, and I look forward to speaking in person with someone at your company about my experience.

None, I was grateful that they could change the coverage dates of my policy, given how I made last minute changes to my travel plans.

excellent service

On the trip I developed a urinary tract infection and had to see the doctor onboard our cruise ship. I’m in Medicare with no other insurance. I paid $176 for the doctor’s visit, urinalysis and prescribed meds. I sent the claim info requested via mail a few days ago.

I wasn’t told that if I have medical, my insurance would be useless if I needed to make a claim.

2 months since travel and subsequent very legitimate fair claim. Received 1 email response of working on it. NO response since to further requests for info. This is not insurance. It is a scam to take money and hold it for as long as can. DON'T BUY!!!

My claim is for baggage delay. Submitted info to BHTP. And it is going to take 4-6 weeks? Ridiculous.

Also, their site is not very user friendly. It did not have my policy in its system so I couldn't do anything on line. Had to call. Still a hassle because they sent me a link to a form I had to fill out. It was not easily accessible even then. Just a real pain.

Plus it was very confusing in terms of who I actually had the policy with: BHTP or Squaremouth?

You guys need to make things easy and simple. When someone needs help, their policy should be listed on the site, easily accessible, and detailed instructions of what to do to file a claim should be right there on the site.

Just not very user friendly at all.