Reviews, Sales, and Service Ratings for
Berkshire Hathaway Travel Protection

I contacted Berkshire Hathaway via email on 2/23 this year in regard to a doctor's appointment I had in Samara, Costa Rica and the associated medications I purchased there and have had no response. I was traveling for almost five months and decided to follow up when I returned. It wasnt a great deal of money I paid but I am disappointed that I was not contacted for further information.

They answered my questions via online chat and were responsive and gave clear answers.

I needed to get specific information about my policy in writing. The answer that I received back from the insurer simply stated if it's not in the list of excluded items it's included. I did not feel that answer was sufficient. It would only have taken a moment or two or the insurer to write a letter stating I had that specific coverage.

Good protection Policy for the cost.

I did not file the claim myself. The 'Hospitel' medical staff in Bangkok made out the claim and submitted it directly, after I approved it.

I was barred from travelling by the CDC due to a positive COVID test result of my daughter. However, Berkshire Hathaway has stalled on processing my claim. They got back to me AFTER the 15 day window AND when I sent them the requested paperwork, they have not responded for over a month.
I am on the verge of contacting you to file a complaint.
Thanks, Mitchell Orenstein.

Filed my claim after my entire trip was canceled. Still waiting to hear the outcome of that claim.

Customer service was promptly responsive when I requested proof that my coverage included covid-related medical issues.

So far it has been fine, claim has not been reviewed yet.

I had to change my travel dates six weeks later because of Covid and they doubled the cost of my policy claiming costs had gone up. So I said I wanted to cancel it and they denied it saying I was past my window. I asked if this was a new policy and if so I had a right to cancel since I was within the cancellation window. No again. I then called you squaremouth asking for help and all I got was wow that’s too bad. You heard of that happening no recourse, no intervention on my behalf. I called Berkshire Hathaway again wanting to talk to a manager. After three calls and threatening to report them to various insurance regulators they refunded me. So I got other travel insurance with Travel Insure because I felt you were of no help to me as your customer.