Berkshire Hathaway Travel Protection
Overall Rating 4.3 out of 5
Overall Rating 4.3 out of 5 579 Reviews Since 2016

  • Rating 3 out of 5
    Policy:
    LuxuryCare
    Review Received:
    February 6, 2021
    Darryl from WA Verified Squaremouth Customer

    Since we could not go due to COVID restrictions, we rescheduled the trip. We called BHTP to see what could be done to cancel or reschedule the insurance coverage. We were told that it could be extended to cover our rescheduled trip, but it would involve an extra charge. In the end the extra charge amounted to about 75% of the initial policy cost. So in total we paid $496 for a trip that was initially $284, for the coverage we needed, then increased when the dates of the trip were changed. Somehow this seemed excessive, but it also seemed that we had no other choice. In these COVID times, air fares and hotels are allowing penalty free reschedules, but not insurance I guess.

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    26 out of 26 people found this review helpful

  • Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    January 12, 2021
    Shelley from WA Verified Squaremouth Customer

    The cruise line cancelled my cruise. I have transferred this policy to another future cruise for September, 2021.

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    5 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    June 17, 2020
    Megan from OH Verified Squaremouth Customer

    I didn't have to call once purchased, but prior to purchasing I spoke with a representative who was clear, concise, professional and friendly.

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    17 out of 18 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    June 15, 2020
    Michael from NY Verified Squaremouth Customer

    Cruise and air flights were cancelled by carriers so trip never occurred. Berkshire Hathaway provides me with full credit for future trip insurance within two years. I consider that to be very equitable. I’ll definitely use BH for future trips.

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    13 out of 14 people found this review helpful

  • Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    June 8, 2020
    Duncan from MI Verified Squaremouth Customer

    I didn’t make a claim, BUT rescheduled my trip AND the insurance

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    3 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    ExactCare
    Review Received:
    June 8, 2020
    Gerri from FL Verified Squaremouth Customer

    My trip was cancelled due to Covid-19. I am very dissatisfied that the travel insurance companies due not cover this. I am aware that none of them do, but one of the reasons that we buy travel insurance is to cover losses from trip cancellations. None of us could have seen this coming and what it would do to our travel plans.

    Some of our expenses were refunded but no all. It would be nice if the policy covered the cancellation fees, and deposits that the providers would not refund.

    I will say the Berkshire Hathaway representative was very nice and said that they would give us a credit of this travel policy toward a new one. Hopefully we will be able to use it.

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    13 out of 13 people found this review helpful

  • Rating 3 out of 5
    Policy:
    ExactCare
    Review Received:
    April 11, 2020
    leslie from MI Verified Squaremouth Customer

    I have had better purchasing experiences on travel insurance with other companies. I never had any feedback or emails directly from Squaremouth which was unlike other 3rd party insurance providers. I never really felt that Squaremouth was going to be there for me as a customer. BHT customer service was not that friendly of helpful and I am talking way before the Covid-19 pandemic was even known. When I added to my policy along with the way with additional payments for our vacation rental I thought the customer service reps were aloof and as if it was a bother. I cringed over the fact that if I did not have to make a claim that it would be a big issue. If they can't even be friendly or helpful when I am paying them money than I can't imagine they would be civil if I had to make a claim.

    During our trip which was in Feb and March of this year we did run into issues with the pandemic. We were in Key West in March and was forced out of vacation rental by a county directive that cancelled all vacation rentals and hotel stay and forced everyone to leave by Mar. 22. Our provider did not provide any reimbursements of the remaining time and we thought that we would be able to collect something from the travel insurance. We soon learned that would not happen at it had to be a "named peril" in order to collect. Of course a pandemic or a governmental order was not a named peril so we could not collect. My review is not based on this issue though disappointing. I now have a better understanding of travel insurance and not sure that large amount of money we pay is really worth it considering how few events are actually covered.

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    22 out of 22 people found this review helpful

  • Rating 3 out of 5
    Policy:
    ExactCare Value
    Review Received:
    April 10, 2020
    Ann from MT Verified Squaremouth Customer

    My contact with Berkshire Hathaway customer service was in mid March in an effort to receive some compensation for changing airline flights because of the Covid-19 outbreak. In spite of Embassy alerts advising travelers not to travel to certain areas, and travel alerts prohibiting entry of US citizens to the country where travel was to depart from, I was advised that CoVid -19 was not part of the policy coverage. Upon return home, I started a claim, but it was very clear on the claim form itself that there is no coverage if the claim is related to re-routing travel as a result of CoVid-19. If either of us had been hospitalized or treated by a physician and our travel was delayed, I believe coverage would have been available. In addition, the policy states that claims need to be made within 72 hours, and all receipts and travel credits need to be submitted as supporting documentation. I started cancelling and re-routing flights in mid-March and am still waiting for airline credits or refunds.

    I cannot specifically say that this is unique to Berkshire Hathaway Insurance with a basic policy. But it certainty seems that a pandemic would fit into travel re-routing the same as terrorism, etc. When I purchased the policy in September 2019, who had even heard of CoVid - 19?

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    24 out of 24 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    April 7, 2020
    John from FL Verified Squaremouth Customer

    As always, Squaremouth walked me through some of the finer points. Thank you.

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    3 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    April 5, 2020
    Patricia from FL Verified Squaremouth Customer

    Due to the Coronavirus and we are both 66 years old we cancelled our 11 day cruise 9 days before departure.
    We were refunded our premium payment in full in a timely fashion.

    We are extremely happy with your service.
    Thank you.

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    9 out of 9 people found this review helpful