Berkshire Hathaway Travel Protection
Overall Rating 4.3 out of 5
Overall Rating 4.3 out of 5 580 Reviews Since 2016

  • Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    January 23, 2024
    Joseph from FL Verified Squaremouth Customer

    Painfree!

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    3 out of 4 people found this review helpful

  • Rating 2 out of 5
    Policy:
    LuxuryCare
    Review Received:
    December 14, 2023
    Annika from VT Verified Squaremouth Customer

    When calling the number provided it is VERY frustrating to have to click through many steps for 15 MINUTES and then have to leave a message that will not be returned for another 4 days! TERRIBLE customer service.

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    13 out of 14 people found this review helpful

  • Rating 1 out of 5
    Policy:
    LuxuryCare
    Review Received:
    December 4, 2023
    Amy from IL Verified Squaremouth Customer

    We provided them with all the documentation and now they are asking for it in every single person's name, including the other travelers we were with. I will never ever purchase travel insurance again from that company or go through you as an agent. See attached letter:

    Dear Amy,

    Thank you for the information regarding your Trip Interruption claim. Your claim number is 02586036. Please refer to this number when communicating with us about your claim.

    In order to process your claim further we appreciate you sending the following documentation so that we can continue our review:
    • Travel Documents showing you were staying at the location with Shaiela Bhuiyan, the invoice provided is not in your name. Please provide a hotel invoice listing the travelers staying at the location and a flight itinerary/boarding passes for Shaiela Bhuiyan.
    • Proof of Payment for Krystal Grand Los Cabos Reservation to Resort - Copy of credit card or bank statement/paid invoice
    • Proof of your portion of the Trip payment - Copy of credit card or bank statement showing amount you paid for Krystal Grand Los Cabos
    • Flight Itinerary/Boarding Passes of Flights Actually Flown
    • Original Complete Round Trip Flight Itinerary- Copy of flight itinerary showing travelers, flight information, dates of travel, costs & payments for the airfare
    • Proof of Payment - Copy of credit card or bank statement if not already provided within airfare invoice
    • Proof of Reason - Documentation from the airline stating the reason for delay/cancellation
    Our customer service team is always available to assist you, Monday – Friday 7am to 7pm CDT.

    We appreciate your business.

    Regards,

    Samantha Ramey
    Claims Examiner | Berkshire Hathaway Specialty Insurance
    P: 855-205-6054 Option 2 for Claims
    F: 715-303-6328
    Mailing Address: PO Box 2986, Clinton, IA 52733-2986

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    14 out of 16 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    December 1, 2023
    Jordan from GA Verified Squaremouth Customer

    Thank you for helping us through out claim process. And of course thank you for keeping our travel stress free. Very much appreciated.

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    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    LuxuryCare
    Review Received:
    November 30, 2023
    AM from MD Verified Squaremouth Customer

    ALL GOOD!

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    November 20, 2023
    Laura from HI Verified Squaremouth Customer

    Everything was so smooth and easy. The price was also very reasonable.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    November 19, 2023
    Mary from FL Verified Squaremouth Customer

    So far, I’ve had excellent service. I am preparing to file the claim.

    Review Updated: 12/17/2023

    Very helpful and very prompt.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    November 5, 2023
    Stefan from MD Verified Squaremouth Customer

    Claim is still pending

    Review Updated: 12/03/2023

    Reasonable processing time (about 5 weeks).

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    November 3, 2023
    Quincy from KS Verified Squaremouth Customer

    Our trip was cancelled but since we had the 15 day trial included as part of the purchase and were in that time period, we were able to get our money returned without any hassles at all. That was a huge relief and very much appreciated!!

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    8 out of 9 people found this review helpful

  • Rating 1 out of 5
    Policy:
    ExactCare Value
    Review Received:
    November 1, 2023
    Ms B from MD Verified Squaremouth Customer

    So my flight, on a Sat morning, kept repeatedly being delayed due to technical difficulties. Tried contacting customer service—24 hour—and it said no one was available until Mon morning during reg business hours. Useless! Glad I paid for what I did. In the end, the flight left, just several hours later than scheduled. So, if I needed this insurance on the day and time, it was not available. Pointless. 0 stars for this company.

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    12 out of 15 people found this review helpful