0.2% (15) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
63
4 stars
21
3 stars
14
2 stars
7
1 star
8
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
8,565
Since 2017
MONTHLY SALES
30
Average Monthly Sales Since 2017
REVIEWS
113
Since 2017
Overall Rating
4.08 out of 5
Overall Rating 4.08 out of 5
113 Reviews Since 2017
Customer Reviews for Cat 70
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The process is confusing and I have not heard from anyone after filing the claim.
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29 out of 31 people found this review helpful
Rating 5 out of 5
Policy:
Travel Plan
Review Received:
August 14, 2022
Pamella from VA
Verified Squaremouth Customer
Still in the process of review and providing additional information to ACI.
Review Updated: 09/12/2022
Overall, I am pleased with the outcome of my claim, however, thought it took longer than I had expected, but knowing the chaotic travel summer we all experienced, I understand the reason for the delay.
Many thanks.
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19 out of 20 people found this review helpful
Rating 3 out of 5
Policy:
Travel Plan
Review Received:
August 13, 2022
Donna from WA
Verified Squaremouth Customer
I did not end up having any need to file a claim, so my experience with Cat 70 is limited to the purchase of the policy, can't comment on how well they handle claims.
I made several adjustments (increases) to the amount of coverage during the months leading up to our trip, as my total nonrefundable costs increased. So I had several opportunities to call and interact with the staff. They were generally pleasant and efficient. However, when I got to the final adjustment, I had questions about how to calculate the correct coverage amount, related to how they would handle certain circumstances (e.g. the airline offering a voucher which I may or may not be able to use). It was difficult to get a clear answer to these questions. I don't think the sales staff is sufficiently knowledgeable and I probably should have called the claims department to get a better answer.
Also, they increased their prices substantially by the time I made my final adjustment, and did not honor the rates in effect at the time of my initial purchase, which I wasn't too pleased about.
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15 out of 17 people found this review helpful
Rating 4 out of 5
Policy:
Travel Plan
Review Received:
August 11, 2022
Vicki from CO
Verified Squaremouth Customer
I have filed a Medical Claim, and a Loss of Personal Items. Let's see how it goes. I never had to file a claim before. This is my 2nd big trip using your Insurance Policy. This is where you get to show me who you are and how well you work.
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3 out of 20 people found this review helpful
Rating 5 out of 5
Policy:
Travel Plan
Review Received:
June 28, 2022
Lisbet from OR
Verified Squaremouth Customer
Easy to purchase, I now hope easy to collect a delayed baggage claim.
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1 out of 16 people found this review helpful
Rating 5 out of 5
Policy:
Travel Plan
Review Received:
May 2, 2022
Michael from FL
Verified Squaremouth Customer
Easy process. 2nd trip. Will use whenever travelling out of country!
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4 out of 7 people found this review helpful
Rating 4 out of 5
Policy:
Travel Plan
Review Received:
March 21, 2022
Zeke from TX
Verified Squaremouth Customer
My initial experience with Squaremouth was positive. Initial quote process was quick and easy. Because of a medical delay to our trip, I intend to file a claim. I am working through the process. I did contact Starr Insurance to begin the process and they answered my questions about their forms. It is yet to be determined how the actual claim process works.
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6 out of 12 people found this review helpful
Rating 5 out of 5
Policy:
Travel Plan
Review Received:
March 19, 2022
Sallie from TN
Verified Squaremouth Customer
I missed my overseas flight due to plane maintenance issues, was delayed 24 hrs and had to re-take a Covid test due to Australian requirements. I felt insurance should cover that $275 test even though that specific matter was not listed in the policy. It was due to Covid and airlines and not because of anything I did. Before filing a claim I called and was told it would not be covered. The rep was very nice and checked with his supervisor to be sure.
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13 out of 17 people found this review helpful
Rating 4 out of 5
Policy:
Travel Plan
Review Received:
March 14, 2022
David & Elisa from NJ
Verified Squaremouth Customer
We trust Square Mouth to find us then best tailor-made travel insurance and wouldn't leave home without using their services!
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3 out of 10 people found this review helpful
Rating 3 out of 5
Policy:
Travel Plan
Review Received:
February 9, 2022
Kenneth from WA
Verified Squaremouth Customer
Still wondering when my claim will be settled one month later after filing.
Review Updated: 03/16/2022
The claim process took about two months to complete. Given the impact of Covid that is likely speedy. I was told the claim was approved and that a check was mailed over a week ago. The payment has not arrived. I am happy the claim was settled for the full amount of my tour costs.
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39 out of 41 people found this review helpful