customer service was excllent and friendly. The representative I dealt with ws very knowledgeable also and I felt confident the policy was suitable to my needs
I had to cancel my trip due to injury within a short space of time. A refund of the unused portion was refunded with absolutely no problems and very quickly.
i did not actually claim but i was refunded with no hassle.
I am a 72 y.o. in excellent health, better than most people 1/2 my age. Yet insurance is charged based on age, not health. You were by far the fairest and most reasonable provider I found (and I looked at many). I could not have afforded this insurance except for you fair prices. I have already referred friends to you.
I did not need any medical attention therefore cannot comment further.
Everything was fine before the trip. That said, one never really knows the documentation was adequate until one has a claim.
I have never had to put in a claim, so I can't really rate them on their service.
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
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“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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