Reviews, Sales, and Service Ratings for
Generali Global Assistance

I like being able to compare different insurance companies and there programs and rates. The web site was fast and easy to navigate in selecting my carrier choice. Payment was easy and straight forward.
I was sad to learn our travel delay was not covered. I thought any delay for any reason was covered.

Waiting for MD report to submit all paperwork. So far, so good. No issues with the insurance company. All personnel helpful, professional, efficient.

Because I became very ill and cancelled my trip, it was two or three weeks before I filed the claim. CSA then replied, requiring me to jump through more hoops (provide cancelled checks and credit-card statements, though the travel company receipt was already submitted; demanding travel documents even though they were included also, etc.) which I finally did with my son's help two weeks ago by email. Still no word from them. I would certainly never deal with this company again.

We're sorry to hear you weren't well enough to travel. We aim to process claims within two weeks from the time they're received, though some cases can take longer to resolve. We thoroughly reviewed your claim, have deemed it payable and will be mailing your payment to your home address on file this upcoming Thursday, August 25th. A dedicated team member will also be contacting you to personally apologize for the delay. We hope you will consider updating your review and if you have any additional questions or concerns, please don't hesitate to contact us at (800) 348-9505 or via email at csa@csatravelprotection.com.

Thank you for posting a review.

A member of our Zero Complaint team contacted you to discuss your claim.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Unfortunately I fractured my patella weeks prior to the trip and had to cancel. Although it took a little longer than I would have liked for refund, I must admit paperwork required was reasonable and staff were very pleasant to deal with.

The experience very easy. My questions were answered before I purchased my policy that allowed me to make the correct choice.

Customer service was helpful in my selection of the policy I chose.

I am waiting to see if British air covers all of may claim..If not I will submit the remaining to you
Thanks

Appeared to be the most cost-effective travel insurance available at the time. No complaints.

Because of weather problems and ensuing flight delays we had to stay an extra unplanned night in Amsterdam. I sent my receipts and explanations to CSA and they promptly reimbursed us for our extra expenses. I was VERY pleased with the responsiveness and efficiency of CSA. Will use them again.

My trip and the first hotel we booked were horible. The place was being renovated and was unsafe for my daughter so I had to find another hole at the last minute. Because it was a holiday weekend , most places were booked And I ended up having to pay quite a bit more, which I will never see. So it cosy me about $1000.00 more. I can not get that back from book g . Com because they didn't make the arangements. I didn't have the time to, and they were sending me rooms that did not meet the other place. Witch was on the beach with a pool, and kitchen.