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Generali Global Assistance
Overall Rating 4.33 out of 5
Overall Rating 4.33 out of 5 4,442 Reviews Since 2004

  • Rating 2 out of 5
    Policy:
    Custom
    Review Received:
    October 18, 2015
    Arlene from FL Verified Squaremouth Customer

    Rachel was not easy to get to speak to. She also did not listen when I tried to explain to her what each of my insurance policies covered. I am waiting for a check which she claims was sent out on September 28, Today is October 18,

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  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    October 17, 2015
    james from NJ Verified Squaremouth Customer

    Dealing with them was fine except that it took several days for them to review claim. Claim was for a stolen cell phone while in Morrocco but was not covered since they do not cover phones.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    October 4, 2015
    Carole from TN Verified Squaremouth Customer

    It was good and easy pre trip. Did not file a claim so can't speak to that service..price was a bit high..other than that good experience dealing with square mouth

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 24, 2015
    Harvey from OH Verified Squaremouth Customer

    Great site for making an intelligent comparison on travel insurance policies. Easy to search and review quotes form insurance companies. Very helpful customer service. This is my go-to site for travel insurance policies.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 22, 2015
    John from NY Verified Squaremouth Customer

    I will let you know after you settle my calim

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 15, 2015
    Marie from NE Verified Squaremouth Customer

    So far, because we are filing a claim, I had to contact a representative. She was helpful and courteous. Just hope the claim service goes well. We were not able to make it home on the 8th of Sept., due to American Airlines and a flight delay. Stayed the night in Philadelphia, therefore, hotel and meal charges were incurred.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 3, 2015
    Jeffrey from CA Verified Squaremouth Customer

    I very much appreciate the way my claim was handled. Ashley was outstanding! Thank you so much!!

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  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    September 2, 2015
    Jim from MN Verified Squaremouth Customer

    I feel we had a cursory rejection of our claim. We had a flat tire (which I know was not covered, and I was not requesting reimbursement for that) but there was no spare and so the rental car was not operable. The rental car company sent a tow truck/taxi, but it did not arrive in time to get us to our flights, which we missed (by only 20 minutes). The tickets were non-refundable and we had to rebook for the next flights which were 7 hours later and set us back 1100 Euros. If this is not covered as trip interruption, I am not sure what is.

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    5 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    September 2, 2015
    Steven from WI Verified Squaremouth Customer

    honest and reliable process

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    August 31, 2015
    Semyon from NY Verified Squaremouth Customer

    Thank you for your service satisfaction 100%

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    0 out of 0 people found this review helpful

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