0.2% (318) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
2740
4 stars
960
3 stars
374
2 stars
117
1 star
201
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
170,777
Since 2004
MONTHLY SALES
2564
Average Monthly Sales Since 2004
REVIEWS
4,611
Since 2004
Overall Rating
4.32 out of 5
Overall Rating 4.32 out of 5
4,611 Reviews Since 2004
Customer Reviews for Generali Global Assistance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Before Trip Easy forms to complete - fast service. No issues - very pleased.
During Trip Fortunately, did not have to use.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom Luxe
Review Received:
September 18, 2009
Robert from IL
Verified Squaremouth Customer
Claim Process Would buy travel insurance again for a big trip.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom Luxe
Review Received:
September 1, 2009
Leslie from NY
Verified Squaremouth Customer
Before Trip The online system worked very well and was trouble-free.
During Trip Luckily there was no reason to contact the insurance provider during the trip.
Claim Process I did not need to make a claim.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 31, 2009
Jacqueline from FL
Verified Squaremouth Customer
During Trip Since my trip was in the Arctic National Wildlife Refuge in Alaska, no communication would have been possible during the trip -- with the exception of access to a Satellite Phone in case of an emergency. Luckily, this was not necessary
Claim Process Prior to initiation of the trip I nearly had to cancel due to a family emergency. The staff was very helpful when I first called to report on the situation; and when, in the end, I was able to travel I was assured that my coverage was still in effect.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 29, 2009
Azzoi from NY
Verified Squaremouth Customer
Before Trip Quick and easy without any complications
During Trip Did not need the insurance
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 24, 2009
Lawrence from AZ
Verified Squaremouth Customer
Before Trip Very professional and informative which quickly enabled me to finalize my insurance choice.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 19, 2009
Austin from WA
Verified Squaremouth Customer
During Trip No contact with insurance carrier
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 19, 2009
Amy from MA
Verified Squaremouth Customer
Before Trip As in the past, Chris was extremely informative, personable and helpful.
During Trip N/A as I didn't use the service
Claim Process N/A
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 13, 2009
Barbara W. from NJ
Verified Squaremouth Customer
During Trip Not used but glad to know it was available!
Claim Process No claim needed.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
July 17, 2009
Joseph from FL
Verified Squaremouth Customer
Before Trip nNo difficuties
During Trip Had no reason to use insurance
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0 out of 1 people found this review helpful