Reviews, Sales, and Service Ratings for
Generali Global Assistance

We did not receive a clear letter on the policy until I asked about it. But customer service was efficient and sent the letter if assurance once I contacted them. Better early communication would help.

Hello Anne. We are sorry for any inconvenience in receiving your Plan document and happy to hear our customer service team was able to assist you quickly! Thank for your feedback and your purchase!

Customer assistance people very helpful even when I call with questions.

Hi Sandra. At Generali Global Assistance, we value offering great customer service. It's wonderful to hear we were able to meet your expectations.

The comparison tool was helpful if not a bit overwhelming. I was initially concerned because I had not hear of most of the companies listed as providers by Squaremouth. But my research and then discussion with a representative lead me back to Squaremouth to purchase a policy. The representative was able to recommend a policy to me, greatly winnowing the field. The policy was considerably less expensive with better coverage than the well known (to USA residents) providers. My only caveat is to confirm the price quote before settling on a policy as my first too-good-to-be-true quote turned out to be incorrect.

Thank you for your input, Cathryn. We will consider your suggestion it in the future to make your experience with us even better. The calculated cost depends on a variety of factors including time to departure. If you have any questions regarding your purchase, please call 800-348-9505.

Easy to deal with, but you need a live person to answer claims questions - I should not have to call an agent pretending to book.

Thanks for your feedback, Rosemary. Any of our dedicated customer service team members can help with any claims or coverage questions! Just give them a call at 800-348-9505 or via email customerservice@generalitravelinsurance.com

I had COVID, needing hospitalization, and therefore had to cancel our trip prior to expected departure. Therefore we are filing a claim, though the loss is relatively modest - a non-refundable 2 day deposit at the resort we were supposed to stay at. Our Airline tickets involved refundable credits good for use in future travel, so we will not be including that in our claim, which totals $2,118.

We found your website for filing a claim difficult to use, especially since we have no ability to upload scanned documents from our printer. Fortunately your Customer Service staff was very helpful and instructed us on how to file a claim by US Mail. We put our claim in the mail yesterday (Tuesday, February 20th) and look forward to it being processed promptly.

Hello Robert. Thank you for sharing your feedback. We’re sorry to hear you had to cancel your trip. As soon as we receive your claim, a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Your request to contact me in four weeks, does that mean I won't have the claim settled before then? Seems pretty straight forward to me. In fact, judging from other claim settlements, I should have been paid by now. I have not received any emails regarding the need for further information......

Thank you for your feedback, Marla. We’re sorry for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

Excellent communication regarding my policy concerns.Issue was resolved immediately.

That’s great to hear, Constance! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, and for sharing your feedback with us.

Did not make a claim. Had o issues.

Your feedback is valued by our team. Thank you, Charles, for your review.

I have contacted Generali multiple times, each time with conflicting info. Contacting them is impossible - you have to say you are travelling and have an emergency to reach them. I had to call Squaremouth (answered on the very first try) to connect me with a live body. The website is faulty - when I called the first time (thru your folks) they directed me to a forms portal to download a form. Subsequently I received multiple and continued errors trying to upload supporting documents. I called again - needing to say I was travelling abroad to find a human. Oh, just make the upload smaller - which I did in multiple formats (hand-written, text doc) always received 'ERROR' message with no explanation. Called AGAIN (selecting the emergency # and directed to Customer Service) - Oh, yes - so sorry - the website is 'sensitive'. You cannot return to it (even though there is an option to Save for Later). Now, they say, I should go to the forms portal (again) and start all over AGAIN! And then email! Either they have an online claims portal or they don't! Well, they don't and they cannot or will not offer me assistance with my claim. I'm very dissatisfied.

Hello Sherri. Thank you for your inquiry. We are sorry to hear that e-claim portal is not working as expected. One of our dedicated customer service team members will contact you to offer help with this process.

You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim.

If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.