Sales & Service Data

TOTAL SALES
6,731
Since 2013
MONTHLY SALES
151
Average Monthly Sales Since 2013
REVIEWS
63
Since 2013
Overall Rating
4.63 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

6,731
policies sold

0.0%
negative reviews

0.0% (3) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    47
  • 4 stars
    11
  • 3 stars
    2
  • 2 stars
    1
  • 1 star  
    1
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GeoBlue All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    Did not have to file a claim, so can't comment on this feature. Purchasing the insurance was easy, and follow and interaction with automated emails was
    easy to do. If this carrier provides the same type of service as to the actual processing and paying of claims as they did to the purchase and follow-up, then I'd be pleased to give them a 5 star rating. Don't need to file a claim, so will never know other than reviews by others. I'm one of the few who actually study and read thru policies so the summary plan description was not to difficult to interpret based on our needs.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Essential
    Review Received:
    From: Verified Squaremouth Customer

    I was very pleased with all aspects of my GeoBlue experience, except one. I purchased, first, the GeoBlue Voyager insurance, and then found out it did not cover pre-existing conditions. When I called a GeoBlue rep to ask about plans that cover pre-existing conditions, he said I don't qualify. Unfortunately, he didn't tell me that if I have Medicare A, B, and C, which I do have, I would qualify for the GeoBlue Choice plan, covering PE conditions. After looking at the GeoBlue site more on my own, I saw that I certainly did qualify. I called back, spoke with someone in the Sales Dept., and obtained the Choice coverage for my trip. I wish the first rep had asked if I had Medicare A, B, and C in the first call. However, all turned out well, and I felt very glad to have the Choice coverage on my trip. I will certainly use GeoBlue again, whenever I travel internationally.

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    20 out of 21 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    I rated this service a 4 star because after securing the insurance through Squaremouth, I didn't receive the insurance information and insurance card I usually receive when I purchase directly from the carrier. I went online to Geo Blue and put in my policy number and got a card to carry with me. I submitted a question to Geo Blue online (prior to purchase) and it did take a few days to answer and I had already obtained the insurance by that time. I wasn't familiar with Squaremouth and how it worked. But it did make the selection easy.

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    9 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    Customer service person was very nice and helped me with extending my coverage when I lengthened my trip. She was very knowledgeable, friendly and helpful.

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Essential
    Review Received:
    From: Verified Squaremouth Customer

    I found GeoBlue presents a very easily-navigated website, with very helpful staff when called. I think my policy was a big "bang for my buck."

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    2 out of 8 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    My husband had a sinus infection which worsened quite a bit during our air travel out of the country. During a layover, I called GeoBlue and the response was quick and courteous. I was provided a list of MDs, which they sent to me via email. I asked if there was an urgent care facility but the rep had no info on this, just individual MD name. I think this type of info would be a good addition to have. We purchased the insurance to cover major issues as a secondary policy so I don't think this is a fault but it did prevent me from giving 5 stars

    I ended up finding an urgent care center on my own and my husband was taken care of and got a prescription. It was under our deductible so I will not file a claim.

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    23 out of 27 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    Purchsed this insurance...just in case! Happy we didn't need it. The website search function was easy and informative.

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    4 out of 20 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    I had some trouble understanding departure and return dates since we planned to be away from home domestically for a few weeks before and after the international trip. . Customer Service graciously explained my error to me and arranged for the corrected dates and a fat rebate. A really good customer interface and, obviously, a good customer experience.

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    19 out of 25 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    Did not need to use this insurance but was glad to have it. Did fall down but medical attention was not needed but at the time glad to know I did have insurance.

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    6 out of 28 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    No claim so no acid test, however, the purchase and subsequent registration were easy and pleasant. I'd use them again.

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    4 out of 49 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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