Sales & Service Data

TOTAL SALES
5,004
Since 2013
MONTHLY SALES
182
Average Monthly Sales Since 2013
REVIEWS
51
Since 2013
Overall Rating
4.65 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

5,004
policies sold

0.0%
negative reviews

0.0% (2) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    37
  • 4 stars
    10
  • 3 stars
    2
  • 2 stars
    1
  • 1 star  
    0
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GeoBlue All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I was very impressed with the information provided, the web site and the iPhone App

    During Trip
    I did not need to use the service during this trip

    Claim Process
    No claim

    Was this review helpful to you?

    16 out of 81 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Essential
    Review Received:
    From: Verified Squaremouth Customer

    I found GeoBlue presents a very easily-navigated website, with very helpful staff when called. I think my policy was a big "bang for my buck."

    Was this review helpful to you?

    2 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    Purchsed this insurance...just in case! Happy we didn't need it. The website search function was easy and informative.

    Was this review helpful to you?

    4 out of 15 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not need the carrier during my trip.

    Claim Process
    Did not make a claim

    Was this review helpful to you?

    11 out of 80 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    No claim so no acid test, however, the purchase and subsequent registration were easy and pleasant. I'd use them again.

    Was this review helpful to you?

    4 out of 46 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    no claim filed, so no opinion about insurance during trip...

    Was this review helpful to you?

    5 out of 79 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Voyager Essential
    Review Received:
    From: Verified Squaremouth Customer

    I had my suitcase stolen while on my trip in Sweden. When I returned, I filed a claim ($500 total, $100 per item for lost/stolen Item) and have been turned down twice, the lates because I have no receipts for the items lost (we are talking suitcase, cloths, shoes, electric toothbrush, toiletries, etc. Thinks that people do not keep receipts on). The first denial was noted as not providing medical records and receipts, as if they hadn’t even bothered to read the claim. I did provide them with the police report that I was provided, the report that Gate 1 tour company provided, and a break-down of what was in the suitcase, including prices.

    Response From:
    GeoBlue
    GeoBlue:
    Charlotte
    Response Received:

    Thank you for giving us the opportunity to review your case. We had our claims management team review the details and our customer service team will reach out to you directly with an update on your claims experience.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Essential
    Review Received:
    From: Verified Squaremouth Customer

    Since I did not have a claim during my trip, I cannot say how it would have been. I can say there was some peace of mind knowing I had insurance, just in case. Easy to purchase, reasonably priced and helpful customer service.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    Our trip was cancelled due to illness. It was very easy to communicate with the GeoBlue and they were very helpful and courteous.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Essential
    Review Received:
    From: Verified Squaremouth Customer

    I was very impressed by how quickly and accurately my claim was handled! I was very pleased with my experience with this company.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read more