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Global Alert
Overall Rating 4.26 out of 5
Overall Rating 4.26 out of 5 1,040 Reviews Since 2007

  • Rating 2 out of 5
    Policy:
    Essentials
    Review Received:
    November 6, 2017
    anonymous from NY Verified Squaremouth Customer

    I telephoned before our trip to find out about possible reimbursement for our non-refundable airfare that was included in the plan I bought. The representative couldn't really answer my questions very satisfactorily. She finally gave me an answer about changing dates of the trip up to 24 hours beforehand, but somehow, I didn't feel she really knew this area, and I wasn't confident of her reply.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    November 5, 2017
    Christopher from IL Verified Squaremouth Customer

    Very helpful service rep

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    November 5, 2017
    jane from CA Verified Squaremouth Customer

    We could not depart on our trip to Turkey last month, as the Turkish government refused all American tourist entrance.

    I sent you proof the above, and proof of our cancellation of the trip.

    We have not yet received the refund we requested due to it being no fault of ours that the Turkish government refused all entry about a week prior to our scheduled departure, which continues to the present day.

    I would hope this is settled much sooner than the four week time you outline for your review.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    November 3, 2017
    Lisa from CA Verified Squaremouth Customer

    Although I did not have to use any of the services provided in the policy, I did make an amendment to the policy before I went on my trip and was satisfied with the experience.

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    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Preferred Plus
    Review Received:
    November 1, 2017
    Pang from CA Verified Squaremouth Customer

    Claims websites were not in service so I have not been able to file my claim. I work nights and it is difficult to use the claims hotline. Representatives I spoke with were uninformed about my policy; did not give my any useful information; did not answer my questions; wasted my time on the phone; and contributed to my stress level. Would not recommend.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred Plus
    Review Received:
    October 31, 2017
    Cheryl from DE Verified Squaremouth Customer

    We will not be filing a claim - because as I had told your representative, WHEN I CALLED PERSONALLY, my husband passed away on July 24th. Fortunately, due to the timing, we received a full refund from Carnival Cruise. Your staff was very helpful and informative and I would recommend your group without hesitation.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    October 31, 2017
    Patrick from WI Verified Squaremouth Customer

    Professional staff, very helpful

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    October 29, 2017
    Shirley from CO Verified Squaremouth Customer

    Squaremouth offers great variety and excellent pre-trip service. We are finding the process for submitting a claim a bit less friendly - so far.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    October 26, 2017
    Sharron from CA Verified Squaremouth Customer

    It was just good to know that we had travel insurance if we needed it.

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    0 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    October 23, 2017
    Ralph from CO Verified Squaremouth Customer

    I guess they don't watch the news at Global Alert. St John was destroyed by 2 cat 5 hurricanes and they are making us get proof (which I did) that our villa was uninhabitable. We would not have gone anyway because there is no power, electricity, water, cell phone or internet service. I have only been contacted by them once because I filed a complaint with Squaremouth. We have gotten refunds from our hotel for the two nights and our Villa for the two weeks. All we need is reimbursement for airfare and $100.00 deposit at St John Car Rental.
    the status update page shows us nothing for maybe a month. No communication !!!

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