Sales & Service Data

TOTAL SALES
16,027
Since 2007
MONTHLY SALES
846
Average Monthly Sales Since 2007
REVIEWS
605
Since 2007
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

16,027
policies sold

0.4%
negative reviews

0.4% (71) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    355
  • 4 stars
    116
  • 3 stars
    63
  • 2 stars
    15
  • 1 stars
    15
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Since we made no claims, I really cannot rate performance, but the site made me, so I just gave 3 stars--"average".

    Was this review helpful to you?

    0 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    I did not make a claim

    Was this review helpful to you?

    0 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I did not make a claim so I did not have any interaction with the provider.

    Was this review helpful to you?

    0 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Did not file any claims or need their assistance

    Was this review helpful to you?

    0 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Beyond receiving a thank you email with a link to the contract, there was no communication from them.

    Was this review helpful to you?

    0 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I didn't have any specific interactions w/ Global Alert before my trip, so am leaving the 1st and 3rd questions here blank.

    During Trip
    No use of emergency hotline / other customer service before / during / after the trip.

    Claim Process
    No claims.

    Was this review helpful to you?

    0 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We had no contact with them during our trip.

    Was this review helpful to you?

    0 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    All was easy

    During Trip
    Didn8t need to call or use.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The only thing that happened was a document received that said I was covered and what the terms were. As I had no claim, I can't really tell you about any further interaction with this company.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I have very happy with your company because it is so easy to deal with

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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