Sales & Service Data

TOTAL SALES
19,933
Since 2007
MONTHLY SALES
957
Average Monthly Sales Since 2007
REVIEWS
721
Since 2007
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

19,933
policies sold

0.4%
negative reviews

0.4% (88) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    427
  • 4 stars
    135
  • 3 stars
    71
  • 2 stars
    23
  • 1 star  
    24
Top Providers
Tin Leg
4.54/5
RoamRight
4.54/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Easy to access, wide array of choices, prompt service to purchase.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We have filed a claim for a refund of our cruise cost in OCTOBER!! So far, no response. Service LOUSY!!!!!!! Job Luning Prak

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    January 23, 2017

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was never notified about my claim. It was fully legitimate, clearly within the policy terms. I only found out that it was denied by checking online. They never bothered to explain why it was denied. I am very disappointed with this treatment and believe that my claim should have been approved. I wanted to make sure that other customers are aware of the poor service I received from global alert.

    Response From:
    Squaremouth:
    Cheri Cummings
    Response Received:
    March 21, 2017

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    I had a medical emergency while on my trip so, I called Global Alert regarding my trip interruption. Global Alert was so professional and friendly!!
    They calmed my nerves and reassured me everything was going to be ok during the claim process.
    Thanks Global Alert!!!!

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This whole process was very difficult. Don't know whether it was Squaremouth or Global Alert, but both companies kept passing me back and forth, blaming the other for lack of information and wrong information. Don't know if I'll use Squaremouth again or not.

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for taking the time to write a review.

    We understand you are less than satisfied with the process of modifying your policy.

    You are correct, some additional information is necessary. We request all date changes in writing to ensure accuracy. Since we do not store your credit card information, we needed that information to add trip cost to your policy.

    Please accept our apologies if this seems unnecessary, but many safeguards like this are in place for the client’s protection.

    Thank you again for providing honest feedback.

    We are grateful for the opportunity to assist you.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Paperwork never came to file claim.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    January 3, 2017

    Thank you for posting a review.

    We apologize for your negative experience with Global Alert.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Global Alert personnel that I contacted were knowledgeable and very accommodative.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    First time we bought insurance and the agent was very helpful with all of our questions. We felt happy to know we had the insurance and happier to know we did not have to use it...but was in place if needed

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Good price great customer service

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    0 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    My husband was diagnosed with pneumonia In November forcing us to cancel our December cruise. Global was contacted on 11/14 and the appropriate documents were faxed to them on 11/15. Following numerous phone calls and assurances that everything was in order. It's now past the 15 business day limit to reimburse us for our trip. Although customer service reps are very nice on the phone, Global still has our money and there is no indication on when this claim will be settled. We are very disappointed and will not use them again!

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for taking the time to write a review.

    You are correct, your claim took longer than we expected to finalize. Please accept our apologies.

    We can confirm as of 12/27/16 that your claim is being paid in full, less the amount your travel supplier is refunding. A check is being mailed to you this week.

    Please contact us if you have any questions, we are happy to help.

    Thank you again for providing feedback. We are grateful for the opportunity to assist you.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    December 29, 2016

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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