Sales & Service Data

TOTAL SALES
18,848
Since 2007
MONTHLY SALES
916
Average Monthly Sales Since 2007
REVIEWS
683
Since 2007
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

18,848
policies sold

0.4%
negative reviews

0.4% (82) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    404
  • 4 stars
    130
  • 3 stars
    67
  • 2 stars
    21
  • 1 star  
    20
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4.54/5
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4.54/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The only slight glitch I had, prior to leaving on our trip, was trying to add some additional coverage; service rep advised me to email the change request, which I did, but I received no response/confirmation. Tried his twice with no luck. Finally, the rep on the phone made the change for me. Everything else went well; am now waiting on the processing of my claim.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Have used Squaremouth on several occasions and have found their website very easy to understand. Their customer service personnel always helpful.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Completely satisfied with Global Alert but fortunately did not need to file a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We were forced to cancel our trip due to the mandatory evacuation of our community because of Hurricane Matthew. The Global Alert customer services representative was able to confirm to us that our claim would be paid provided that we were able to send written documentation of the mandatory evacuation (which we did).

    The only difficulty in dealing with the representative was that our policy type and number was not clearly noted on the paperwork I had. It took her a while to locate the necessary information in order to check whether mandatory evacuations were covered. In the future, it would be helpful if the paperwork provided to customers had all required information clearly noted.

    It remains to be seen whether our claim will be paid - I mailed it on Friday, Oct. 14th and have heard nothing since.

    Review Updated: 11/24/2016

    My refund was short about $250. When I called to question it, the customer service agent indicated that the cruise company notified Global that it had sent us a refund in that amount. But it didn't. Your agent was not very pleasant explaining that my problem was with the cruise company rather than with Global. However, in every other regard (ease of submitting claim and speed of claim processing), we were entirely pleased.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    The policy for our needs. The staff was very helpful and knowledgeable. It was very easy. I would definitely recommend
    Global Alert to anyone with extensive travel plans.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    please always read the fine print, because travel in a country that has a military coup is not considered a terrorist action and not covered. Also not covered within 50 miles and 30 days, buyer beware!!!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    nice trip no problems
    thx for the coverage

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was planning to file a claim for a delayed flight and then I received compensation form the airline. When I called to inquire about making a claim, Global Alert's people were very helpful.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    While I didn't have medical reason to use my policy in the foreign country that I visited, I would hope that I would have received fast, high-quality care without any complications through this carrier.

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  • Overall Rating 3 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    The representative. I spoke with was informative and helpful in securing the policy to fit my needs. She explained the different types that would work for me. Actually I only spoke with the Squaremouth representative.
    Fortunately, I did not need to file a claim.
    Thank You,
    S. Henry

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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