Since we made no claims, I really cannot rate performance, but the site made me, so I just gave 3 stars--"average".
I did not make a claim
I did not make a claim so I did not have any interaction with the provider.
Did not file any claims or need their assistance
Beyond receiving a thank you email with a link to the contract, there was no communication from them.
I didn't have any specific interactions w/ Global Alert before my trip, so am leaving the 1st and 3rd questions here blank.
No use of emergency hotline / other customer service before / during / after the trip.
We had no contact with them during our trip.
All was easy
Didn8t need to call or use.
The only thing that happened was a document received that said I was covered and what the terms were. As I had no claim, I can't really tell you about any further interaction with this company.
I have very happy with your company because it is so easy to deal with
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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