Sales & Service Data

TOTAL SALES
20,954
Since 2007
MONTHLY SALES
1020
Average Monthly Sales Since 2007
REVIEWS
741
Since 2007
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

20,954
policies sold

0.4%
negative reviews

0.4% (90) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    439
  • 4 stars
    140
  • 3 stars
    72
  • 2 stars
    24
  • 1 star  
    25
Top Providers
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4.55/5
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4.54/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was glad that my trip was safe and I stayed healthy all the way. It was comforting to know that I had a reasonably covered trip insurance with Global Alert insurance for the in case situations. Also, the rating for Global Alert was very good, thus, my decision to go with Global Alert.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    I love the fact that I can call a phone number, talk to a person I can understand and get various quotes within minutes. You are making it easy to purchase travel insurance.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I like calling in, providing the information and getting the policy quote and purchasing the insurance on the same call.

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Trip was cancelled by tour operator and I received a full refund.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Trip was cancelled by tour operator and I received a full refund.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We have a minimal medical claim but it has proven to be impossible to navigate to make the claim. We also would like to know if we can make an airfare claim

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    January 23, 2017

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you today to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    When I filed my claim it sounded a bit chaotic in the background. The representative was fine in collecting my information however with the cacophony of people in the background it was difficult to pay attention to what they were saying.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Yes I would definitely recommend. It gave a secure feeling as we were abroad.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Easy to access, wide array of choices, prompt service to purchase.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We have filed a claim for a refund of our cruise cost in OCTOBER!! So far, no response. Service LOUSY!!!!!!! Job Luning Prak

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    January 23, 2017

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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