Sales & Service Data

TOTAL SALES
9,401
Since 2007
MONTHLY SALES
779
Average Monthly Sales Since 2007
REVIEWS
468
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

9,401
policies sold

0.7%
negative reviews

0.7% (62) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    272
  • 4 stars
    85
  • 3 stars
    49
  • 2 stars
    11
  • 1 stars
    10
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
HTH Travel Insurance
4.48/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Policy value is excellent and anyone who travels without travel insurance to a 3rd world country should really reconsider; one bad event could easily put you in serious financial trouble.

    During Trip
    No contact during trip.

    Claim Process
    No claim submitted.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    did it all on line, very easy and fast

    During Trip
    did not use the service

    Claim Process
    did not place a claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I never had to file a claim or call for help so I can't rate the service

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    the comparison of varrying products was very helpful as well as customer service

    During Trip
    we had no need for services while on our trip, but I am confident had luggage been lost, health issue arisen, etc we would have been in good hands

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not have to use any of the services so I can not rate the services.

    Claim Process
    Did not have to use services, so I can not rate the services.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Squaremouth made it easy. Everything arrived via email, and I was able to purchase with Visa card from the comfort of my couch.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not need to use.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We had a pre-trip fiasco where the promoter canceled our themed cruise so while the cruise ship was still sailing our entire reason for going on the cruise (to be with a group) wasn't. The Customer Service Agent was absolutely wonderful helping is change our destination and reworking the policy for us. As luck had it, the cancellation of the themed group portion of the cruise happened less then 1 week after we could have simply canceled the travel insurance. We were grateful we could change destinations and still use the policy when we traveled elsewhere instead.

    During Trip
    Didn't need to use it during the trip (thankfully)

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Very satisfied and fortunately we didn't have any problems throughout our trip. The insurance provided us peace of mind, as we have aging parents, thus the main reason for taking the insurance.

    During Trip
    We never had a reason to contact the insurance carrier during the trip.

    Claim Process
    Fortunately we didn't have any claims.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    As we had no reason to need the insurance on our trip, I am not able to rate these features.

    Claim Process
    These items do not apply, as we did not need the insurance while we were on our trip.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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