Sales & Service Data

TOTAL SALES
8,744
Since 2007
MONTHLY SALES
696
Average Monthly Sales Since 2007
REVIEWS
459
Since 2007
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

8,744
policies sold

0.7%
negative reviews

0.7% (62) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    266
  • 4 stars
    83
  • 3 stars
    48
  • 2 stars
    11
  • 1 stars
    10
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Squaremouth made it easy. Everything arrived via email, and I was able to purchase with Visa card from the comfort of my couch.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not need to use.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We had a pre-trip fiasco where the promoter canceled our themed cruise so while the cruise ship was still sailing our entire reason for going on the cruise (to be with a group) wasn't. The Customer Service Agent was absolutely wonderful helping is change our destination and reworking the policy for us. As luck had it, the cancellation of the themed group portion of the cruise happened less then 1 week after we could have simply canceled the travel insurance. We were grateful we could change destinations and still use the policy when we traveled elsewhere instead.

    During Trip
    Didn't need to use it during the trip (thankfully)

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Very satisfied and fortunately we didn't have any problems throughout our trip. The insurance provided us peace of mind, as we have aging parents, thus the main reason for taking the insurance.

    During Trip
    We never had a reason to contact the insurance carrier during the trip.

    Claim Process
    Fortunately we didn't have any claims.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    As we had no reason to need the insurance on our trip, I am not able to rate these features.

    Claim Process
    These items do not apply, as we did not need the insurance while we were on our trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We did not require any assistance before or after our trip. However our friends who were to travel with us had an urgent medical condition and had to cancel. The company provided a prompt refund of their expenses. We are all very impressed. (Though we missed our friends on the trip.)

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Did not need to file a claim.

    During Trip
    Did not need to contact anyone with any issues.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The rep quoted us $99.99 for the insurance package, and gave us a reference # for this quote. A couple of days before departing on the cruise, the price for this reference # had changed to about $9.00 more. We simply could not confince her to honor the earlier quote.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Glad I had but also happy I didn't have to use. Wonderful trip

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I've recommended Squaremouth to other travellers in my groups and everyone is always happy with how easy it is to understand and buy from you.

    During Trip
    None of the above questions are relevant

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    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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