Squaremouth made it easy. Everything arrived via email, and I was able to purchase with Visa card from the comfort of my couch.
Did not need to use.
We had a pre-trip fiasco where the promoter canceled our themed cruise so while the cruise ship was still sailing our entire reason for going on the cruise (to be with a group) wasn't. The Customer Service Agent was absolutely wonderful helping is change our destination and reworking the policy for us. As luck had it, the cancellation of the themed group portion of the cruise happened less then 1 week after we could have simply canceled the travel insurance. We were grateful we could change destinations and still use the policy when we traveled elsewhere instead.
Didn't need to use it during the trip (thankfully)
Very satisfied and fortunately we didn't have any problems throughout our trip. The insurance provided us peace of mind, as we have aging parents, thus the main reason for taking the insurance.
We never had a reason to contact the insurance carrier during the trip.
Fortunately we didn't have any claims.
As we had no reason to need the insurance on our trip, I am not able to rate these features.
These items do not apply, as we did not need the insurance while we were on our trip.
We did not require any assistance before or after our trip. However our friends who were to travel with us had an urgent medical condition and had to cancel. The company provided a prompt refund of their expenses. We are all very impressed. (Though we missed our friends on the trip.)
Did not need to file a claim.
Did not need to contact anyone with any issues.
The rep quoted us $99.99 for the insurance package, and gave us a reference # for this quote. A couple of days before departing on the cruise, the price for this reference # had changed to about $9.00 more. We simply could not confince her to honor the earlier quote.
Glad I had but also happy I didn't have to use. Wonderful trip
I've recommended Squaremouth to other travellers in my groups and everyone is always happy with how easy it is to understand and buy from you.
None of the above questions are relevant
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More