Sales & Service Data

TOTAL SALES
20,906
Since 2007
MONTHLY SALES
1012
Average Monthly Sales Since 2007
REVIEWS
739
Since 2007
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

20,906
policies sold

0.4%
negative reviews

0.4% (89) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    438
  • 4 stars
    139
  • 3 stars
    73
  • 2 stars
    23
  • 1 star  
    25
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was never notified about my claim. It was fully legitimate, clearly within the policy terms. I only found out that it was denied by checking online. They never bothered to explain why it was denied. I am very disappointed with this treatment and believe that my claim should have been approved. I wanted to make sure that other customers are aware of the poor service I received from global alert.

    Response From:
    Squaremouth:
    Cheri Cummings
    Response Received:
    March 21, 2017

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    I had a medical emergency while on my trip so, I called Global Alert regarding my trip interruption. Global Alert was so professional and friendly!!
    They calmed my nerves and reassured me everything was going to be ok during the claim process.
    Thanks Global Alert!!!!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Paperwork never came to file claim.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    January 3, 2017

    Thank you for posting a review.

    We apologize for your negative experience with Global Alert.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Global Alert personnel that I contacted were knowledgeable and very accommodative.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    First time we bought insurance and the agent was very helpful with all of our questions. We felt happy to know we had the insurance and happier to know we did not have to use it...but was in place if needed

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Good price great customer service

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We were unable to travel because of hospitalization. We are very disappointed that it is taking too long to process our claim.

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for taking the time to write a review.

    We can confirm as of December 22nd that your claim has been approved for the full amount claimed and a check will be mailed to you next week.

    Please contact us if you have any questions, we are happy to help.

    Thank you again for your feedback, we are grateful for the opportunity to assist you.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Very helpful. I am making a claim because I was in the hospital and unable to go on trip.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Global Alert made it very easy for me to buy an travel insurance policy for my cruise to Australia and New Zealand. I could rest easy knowing my trip was covered and if I needed anything they were only a phone call away. I called customer service just to be sure I was purchasing what I needed to purchase for my trip and everyone was friendly and helpful. They took the time to explain everything. Thank you.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I initially had some questions and spoke with a representative. She was very helpful and answered all of my questions. I will be using them again in the future.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

Read more

Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read more