Sales & Service Data

TOTAL SALES
14,770
Since 2007
MONTHLY SALES
784
Average Monthly Sales Since 2007
REVIEWS
582
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

14,770
policies sold

0.5%
negative reviews

0.5% (68) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    343
  • 4 stars
    112
  • 3 stars
    59
  • 2 stars
    15
  • 1 stars
    12
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I did not have a reason to contact the carrier during the trip, so I have no basis upon which to complete this section of the survey.

    Claim Process
    See comments in previous section.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I really don't have an opinion because we just signed up online and didn't speak with anyone. Luckily, we didn't need to use it, but it was peace of mind. Thanks!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Very helpful. Due to a health issue it was possible we needed to cancel our trip. We called to discuss our coverage and this possibility and found helpful agents. Thankfully we did not have to cancel our trip or make a claim.

    During Trip
    We didn't used the service during our trip.

    Claim Process
    No clalim made.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I needed to change the effective date by one day on my trip. It was changed but I thought they needed too much needless information proving the cost did not change.

    During Trip
    NA

    Claim Process
    NA

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Didn't need to use you folks

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    N/A

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Nop contact whatsoever (this is a GOOD thing!)

    Claim Process
    n/a

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The person I spoke to on the phone was able to answer all my questions and made sure I purchased the correct policy.

    During Trip
    Did not have any need to use the carrier during our trip

    Claim Process
    No claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The peace of mind was invaluable. Glad I do not need to make a claim!

    During Trip
    N/A. Did not need to use.

    Claim Process
    N/A

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Did not file a claim, but the customer service prior to the trip was good. I called and all my questions were answered courteously and quickly.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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