Sales & Service Data

TOTAL SALES
12,112
Since 2007
MONTHLY SALES
889
Average Monthly Sales Since 2007
REVIEWS
516
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

12,112
policies sold

0.5%
negative reviews

0.5% (65) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    305
  • 4 stars
    93
  • 3 stars
    53
  • 2 stars
    13
  • 1 stars
    11
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Easy to get the documentation we needed. Helpful online information.

    During Trip
    Fortunately, we had no need during the trip!

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was all handled by computer in a business like way and the documentation arrived in a timely fashion.

    During Trip
    Thankfully, I did not need to use either the emergency hotline or other emergency services during the trip. All the flights were good and I remained healthy.

    Claim Process
    N/A. no claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not interact with insur carrier during travel.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I booked the policy on-line, so there wasn't any interaction between myself and an employee.

    During Trip
    Did not use the insurance or any of the services during my trip, so a better answer would be N/A.

    Claim Process
    I did not make a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    did not use

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I really LOVED the fact that I could select/compare policies based on features that were important to me. Because we had some fairly tight connections, a policy that covered a delay was critical. It was easy to find what I was looking for (by myself without having to call anyone), compare prices, ratings, etc with minimal effort.

    During Trip
    Thankfully, we didn't need to use this service! :)

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    happy not to make a claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    i never used the service when I was in Cancun.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    not applicable

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not have to contact them during the trip so cannot rate these items.

    Claim Process
    Didn't file a claim. Although our arrival was delayed 8 hours due to airplane mechanical details, we had food or lodging expenses to claim.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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