Sales & Service Data

TOTAL SALES
12,931
Since 2007
MONTHLY SALES
854
Average Monthly Sales Since 2007
REVIEWS
530
Since 2007
Overall Rating
4.39 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

12,931
policies sold

0.5%
negative reviews

0.5% (65) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    314
  • 4 stars
    97
  • 3 stars
    54
  • 2 stars
    14
  • 1 stars
    10
Top Providers
RoamRight
4.54/5
Tin Leg
4.52/5
HTH Travel Insurance
4.46/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I called with a question and it was politely answered.

    During Trip
    I did not use it.

    Claim Process
    I did not make a claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I needed proof of insurance to enter Czech Republic. I called and was e-mailed the policy and proof of payment immediately. Also no waiting to speak with a customer service rep.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I never contacted the carrier; was pleased with their offering as described on Squaremouth and later verified in the company's documents, and it was easy to sign up.

    During Trip
    We did not need to file claims. During the trip over it appeared we would miss our flight to China due to bad weather, so I consulted the policy summary to find out whether we could claim lodging expenses, etc. Fortunately did not have to use it.

    Claim Process
    Did not have to use, so I cannot comment on service

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not use.

    Claim Process
    No claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Didn't need to use the emergency hotline or ask for any other assistance. However, felt confident we would have received very positive help if we had needed it.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    They solved my problem. Quick response, good communication.

    During Trip
    No communication. Insurance not used.

    Claim Process
    No claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Made no claim, hard to rate. Have had claims from others through square mouth with good results.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I had no contact during the trip

    Claim Process
    I did not need to make a claim, fortunately.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I had no need to use it, thank goodness!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Easy to get the documentation we needed. Helpful online information.

    During Trip
    Fortunately, we had no need during the trip!

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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