Sales & Service Data

TOTAL SALES
6,698
Since 2007
MONTHLY SALES
228
Average Monthly Sales Since 2007
REVIEWS
440
Since 2007
Overall Rating
4.37 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

6,698
policies sold

0.9%
negative reviews

0.9% (62) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    255
  • 4 stars
    79
  • 3 stars
    44
  • 2 stars
    11
  • 1 stars
    10
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    i appreciate the friendly and helpful agent that worked with me.

    During Trip
    i didn't need any service during the trip. thankfully.

    Claim Process
    i made no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Could not answer my question when I called

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    did not use the service at all

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Patient, helpful customer representatives. Answered all my questions and provided me with an option that gave me peace of mind.

    Claim Process
    Fortunately, we didn't have to make any claims.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I did not require any service from the carrier during the trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    They honored the claim for replacement value. They were a little slow. They didn't communicate back by email, even though you could submit by email. But overall I was pleased.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Our trip was from Nogales Arizona to Kelowna BC Canada.\r\nWe drove , and were very luck to have had a smooth and accident free trip

    During Trip
    At no time during our trip did we need to call in for any assistance so it was a good time and a safe journey!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I use SquareMouth to search for and purchase insurance before every international trip. The site is easy to use and personalize to our needs.

    During Trip
    The "umbrella" worked again and we needed to make no claims...just the way we like it.

    Claim Process
    No claims needed, but the peace of mind is worth the premium.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I had a time with the insurance carrier (not squaremouth) sending me the policy.

    During Trip
    did not use any services

    Claim Process
    no claims

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not need to use it.

    Claim Process
    No claims filed.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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