Sales & Service Data

TOTAL SALES
10,283
Since 2007
MONTHLY SALES
858
Average Monthly Sales Since 2007
REVIEWS
485
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,283
policies sold

0.6%
negative reviews

0.6% (63) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    285
  • 4 stars
    87
  • 3 stars
    50
  • 2 stars
    11
  • 1 stars
    11
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We did not require any assistance before or after our trip. However our friends who were to travel with us had an urgent medical condition and had to cancel. The company provided a prompt refund of their expenses. We are all very impressed. (Though we missed our friends on the trip.)

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Did not need to file a claim.

    During Trip
    Did not need to contact anyone with any issues.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The rep quoted us $99.99 for the insurance package, and gave us a reference # for this quote. A couple of days before departing on the cruise, the price for this reference # had changed to about $9.00 more. We simply could not confince her to honor the earlier quote.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Glad I had but also happy I didn't have to use. Wonderful trip

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I've recommended Squaremouth to other travellers in my groups and everyone is always happy with how easy it is to understand and buy from you.

    During Trip
    None of the above questions are relevant

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Coverage details were great

    During Trip
    Did not need to contact during trip

    Claim Process
    No claim needed

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    didn't use it

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    DID NOT USE CUSTOMER SERVICE DURING OUR TRIP.

    Claim Process
    NO CLAIMS

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Customer service rep was knowledgable and courteous. Helped me chose the policy that best fit our travel needs.

    During Trip
    Did not use

    Claim Process
    No claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    did not use the insurance for the trip

    Claim Process
    did not make a claim

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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