Bought preferred plus coverage for my husband and myself, then bought for my sister but was given preferred coverage only. When I called to to upgrade my sister's was told she does not qualify for preferred plus. Then, I said how come my husband and myself qualified for preferred plus, I was told it was a mistake and therefore I could cancel. I said no and said I will keep the coverage that was sold by mistake which had higher coverage which was told was valid in case a claim is made.
After initial purchase and then changes had trouble getting adjustment on credit card statement. After multiple calls and some time the problem was resolved.
Have always had five star treatment before and this would have been five stars. I will give the company another try next time I travel.
claim is taking a longer time than usual to process..
Super easy and reassuring.
Tripmate received paperwork for claim on October 3, 2016 - signed for by Quita Crockett and has not ontacted me since then. I had to call on November 21, 2016 to find out about the status of my claim. Soke with Jeff and explained situation and he responded that I would hear from Tripmate within 24 - 48 hours. Am still waiting.
Thank you for taking the time to write a review. We understand you are not pleased with the time your claim has taken to be completed.
You are correct, this claim took too long to process and we did not meet our goal time. Please accept our sincere apologies for not being more prompt.
We can confirm your claim has been finalized and a claims representative will be calling you today to review the details.
Thank you again for your patience. We are grateful for the opportunity to assist you.
1st time for travel ins., and happy to not need to file a claim...but glad to know you were there for us!!!
Prompt in providing claim forms and necessary steps.
Review Updated: 01/05/2017
Took a little longer than expected but handled well. Good service.
I filed a claim on 14 October and don't see any useful information when I try to retrieve the status at the travelclaimsonline.com web site. I received a Plan Number of M875 for claim ID 6256637. I hope this is the correct claim ID. I sent in one copy via fax and another via attachment to an email on 14 October. Could you please advise me of the current status of my claim. I haven't received any request for additional information or any other correspondence other than a packet of forms in the mail that contained the same forms that I had filled out and transmitted previously. I don't know how to interpret the information that I see on your status web site.
Please provide me the status of my claim along with an estimate of when you expect to complete processing.
Robert A. Gonsalves
Thank you for posting a review.
We apologize for your negative experience with Global Alert.
A member of our Zero Complaint team reached out to you to provide an update on your claim.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
I called last week. Global Alert said they would mail the claim forms to me. Have not received them as yet. It has been about a week. If they do not come today, I will call again.
Hope the service is as good if you have a claim.
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