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Reviews, Sales and Service Ratings for Global Alert Administrators

Global Alert Administrators Sales & Service Data

Total Sales
6,025
since 2007
Monthly Sales
0
average monthly sales since 2007
Reviews
435
reviews since 2007
Overall Rating
4.39 out of 5
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4.55/5
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average on squaremouth 13,425 policies sold - 262 average monthly sales over last 3 months - 15,146 reviews - overall rating 4.31 out of 5

Global Alert Administrators Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.39

average on squaremouth 4.31 out of 5

6,025 policies sold
1.0% negative reviews

1.0% (61) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    254
  • 4 star
    77
  • 3 star
    43
  • 2 star
    10
  • 1 star
    10
  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Excessively slow (nine months) in resolving claim made on a "cancel for any reason" policy: repeated back and forth requests for documentation, initial denial and approval only after appeal.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Documentation is NO longer mailed out because of everyone who buys trip insurance on line now wants them to print out their documents themselves. I guess this is done to save processing fees ($5) that I fell are too high especially when I did all the work by selecting the policy and having to print it myself.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    We had to cancel the trip.

    Claim Process
    Due to an accident and an unhealed wound, we had to cancel our vacation. The insurance company gave clear directions on how to make a claim. I sent in the paperwork and we were refunded the full amount of the vacation. Any questions were addressed by a claim specialist. I am very satisfied with the company.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim Process
    Cancelled trip using "any reason" rider; documentation requested was reasonable,processed fairly quickly, amount reimbursed was as expected.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    During Trip
    We never went on the trip due to the death of a family member.

    Claim Process
    We still have not yet received monies from our claim. The insurance company required extra paperwork, much of which we had already sent. Still waiting for a reply or check from the last info we sent.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Claim Process
    Extremely unhappy, claim is in dispute. I would never use them or you ever again. I paid for canel any time insurance for the entire span. The "bad word" insurance comapmy is denies claim becuase girl friend got pregnant. They refused claiming it was pre existing condition on Feb 1st and I paid for insurance meid march. SHE wasnt pregnant feb 1st and they know that.\r\n\r\nUnhappy to the max

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Essentials
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    We decided to leave a day earlier because of the danger that we would miss the ship if there was a weather related delay. I called the company to change the start date to one day earlier. They refused even though I wasn't making any claim due to the cost of the ticket change. I only wanted the coverage in case my luggage was lost.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Good prompt advice and information

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Good value for coverage obtained, easy to understand and compare coverage, Yes, I would recommend.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Global Alert Administrators
    Policy
    Global Alert Essentials
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I think I was wisely guided to Global Alert by a very capable rep from Squaremouth at the beginning. When I couldn't print my policy I asked it to be sent. It arrived when I got home, which didn't impress me. I still believe Global Alert is a fine policy. The person online who works for them is lax in his job representation.

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    0 out of 0 people found this review helpful