Sales & Service Data

TOTAL SALES
14,601
Since 2007
MONTHLY SALES
773
Average Monthly Sales Since 2007
REVIEWS
579
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

14,601
policies sold

0.5%
negative reviews

0.5% (68) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    341
  • 4 stars
    111
  • 3 stars
    59
  • 2 stars
    15
  • 1 stars
    12
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

Global Alert Reviews


  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I fear that I am a victim of harassment and fraud. After a disabling accident in Italy, I called 603-894-4710 and spoke with agents of "On Call International" on several aggravating occasions. My physicians and the hospital secretary also place several unproductive, phonecalls, FAXes, and emails to "oncallinternational.com". In every case, my ability to travel was questioned, and concierge service was denied.

    6/16: Date of injury: broken fibula, two cracked lumbar transverse processes, and separated ribs # 8 & 9.
    6/17: "On Call International" gives me Case Number 557328 by phone.
    6/20: My doctor authorized discharge from the hospital, & completed the survey from On Call, authorizing transportation without escort. Leg in a cast.
    6/20: Reports FAXed
    6/21: Oncall "Hasn't received the FAX".
    6/22: scanned doctor's report & forms sent via "oncallinternational.com".
    6/22: "It will take 2 or 3 days to arrange for a non-medical escort."
    6/23: "A radiological report and blood oxygen saturation concentration is necessary."
    6/23: replies with data sent X 2
    6/23: "We cannot authorize travel until pneumothorax is ruled-out."
    6/23: "Our medical review board must review the case."
    6/26: After 10 days, I made arrangements to return home at my personal expense & left the hospital.

    6/28: I reviewed the Global Alert full policy certificate. Shocked to see that "there is no coverage for "Financial Default". I fear that "On Call International" and/or "Global Alert" are fraudulent or are out of business.
    6/29: two visits to MD's @ my Kaiser Permanente HMO in San Jose, CA. X-rays, Rx's.
    7/1: $864 in personal expenses to date
    7/4: No contact with or from Global Alert or On Call to date

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    14 out of 14 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    As most have said, customer service has been horrible. Our bags were delayed three days and we are only claiming a few replacement items that are supposed to be covered. You would think we were applying for top security clearance. We sent them items and they would request the same items a couple weeks later. We called, emailed, mailed and still after 3.5 months we are waiting to get reimbursed. I just don't get it. They still made money on our policy too. Never again with them...I hope we see some reimbursement this year.

    Was this review helpful to you?

    10 out of 10 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    They referred me to Tripmate, the co that handles their claims. I sent in a detailed, fully documented and organized claim for less than a third of the insured amount. Tripmate took a month to pay most of the claim and continues to investigate a small portion that I had already provided documentation for. The person who called me about it didn't know whom she was calling, seemed confused about her task, and couldn't understand my explanation. I don't expect that amount to be paid but haven't the time to pursue it. There were a few other unpaid items but I decided to let it go since dealing with the company is so difficult.

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    17 out of 19 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I canceled policy within the time allowed. Never received refund

    Was this review helpful to you?

    8 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We had to cancel the trip.

    Claim Process
    Due to an accident and an unhealed wound, we had to cancel our vacation. The insurance company gave clear directions on how to make a claim. I sent in the paperwork and we were refunded the full amount of the vacation. Any questions were addressed by a claim specialist. I am very satisfied with the company.

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    9 out of 10 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My doctor advised against travelling, so I had to cancel the trip completely. I filed a claim and they are investigating it now. Waiting for a resolution.

    Review Updated: 10/21/2016

    Tripmate was very slow in paying the claim after all the required documents were provided by myself and the doctor. Even going back to my doctor for more information. When the Squaremouth rep got involved, it was resolved and processed quickly. Their website said they paid the claim on Sept 29th. I called them in the am of Oct 17th still waiting for payment. The rep said the checks were mailed on the 30th of Sept.
    However when they arrived that same afternoon in the mail, the envelope was postmarked 0ct 10th.
    I now have been fully reimbursed. And am satisfied.
    Thank you Squaremouth for interceding on my behalf.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    I became ill while traveling in Germany and required medical assistance. My family was able to contact Global Alert and get everything I need as far as information goes and they were very helpful in giving me the info I needed in order to make a claim once I received my bill from the hospital.

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    3 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel my trip due to health concerns. Since I just mailed the 12 pages of documentation, I can't comment on my claim.
    It sure seems like a lot of paperwork in order to file a claim. I spent 4 days in the hospital for pneumonia and that made my COPD worse. I sure hope your claim process does not take forever. I would have preferred to go on vacation but I could not manage the airport experience.

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    We have been waiting for our $200.00 reimbursement for over a month now, can't understand why its taking so long with all of the appropriate paperwork. The follow up has been completely eft up to us. We feel frustrated that this small claim isn't being expedited. NO efforts have been made by the company to assure us that it is in process or what the status is. I doubt we will use them again.

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    3 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I had some questions for Squaremouth about my policy and tried to call 3 times for help. I sat on the phone for a total of about 3 hours at different times, which was ridiculous. Because I didn't get this question answered, the insurance would have been useless for the trip. I feel as if Squaremouth took my money and did nothing to make sure I knew how to work with the policy if something had happened.

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    3 out of 3 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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