Have had several Global Alert policies. Easy to contact Customer Service. A "real person" answers the phone. Extra points for that! A little complicated to get ahold of Global Alert from overseas if you don't have an international phone. Had to email family to call for help. And they wanted to fax forms. Who has a fax anymore? Cannot call or email Claims dept. Just mail forms and wait...weeks. But they have paid claims, eventually, so I'm happy about that.
As most have said, customer service has been horrible. Our bags were delayed three days and we are only claiming a few replacement items that are supposed to be covered. You would think we were applying for top security clearance. We sent them items and they would request the same items a couple weeks later. We called, emailed, mailed and still after 3.5 months we are waiting to get reimbursed. I just don't get it. They still made money on our policy too. Never again with them...I hope we see some reimbursement this year.
I canceled policy within the time allowed. Never received refund
My doctor advised against travelling, so I had to cancel the trip completely. I filed a claim and they are investigating it now. Waiting for a resolution.
Review Updated: 10/21/2016
Tripmate was very slow in paying the claim after all the required documents were provided by myself and the doctor. Even going back to my doctor for more information. When the Squaremouth rep got involved, it was resolved and processed quickly. Their website said they paid the claim on Sept 29th. I called them in the am of Oct 17th still waiting for payment. The rep said the checks were mailed on the 30th of Sept.
However when they arrived that same afternoon in the mail, the envelope was postmarked 0ct 10th.
I now have been fully reimbursed. And am satisfied.
Thank you Squaremouth for interceding on my behalf.
They referred me to Tripmate, the co that handles their claims. I sent in a detailed, fully documented and organized claim for less than a third of the insured amount. Tripmate took a month to pay most of the claim and continues to investigate a small portion that I had already provided documentation for. The person who called me about it didn't know whom she was calling, seemed confused about her task, and couldn't understand my explanation. I don't expect that amount to be paid but haven't the time to pursue it. There were a few other unpaid items but I decided to let it go since dealing with the company is so difficult.
We had to cancel the trip.
Due to an accident and an unhealed wound, we had to cancel our vacation. The insurance company gave clear directions on how to make a claim. I sent in the paperwork and we were refunded the full amount of the vacation. Any questions were addressed by a claim specialist. I am very satisfied with the company.
First, the trip for which this insurance through Global Alert was purchased did not occur. My spouse suffered two pelvis fractures prior to the departure date of the trip so the trip was cancelled for medical reasons. A claim was submitted to Global Alert via Priority Mail and received on November 21 by the insurer. Today is December 21 and Global Alert still hasn't completed their "review" of the claim. The medical situation is straight forward and all the medical support information was part of the mailing to Global Alert. It is frustrating that this "review" seems inordinately slow in settling the claimed amount. When I have called twice to inquire about the status I am told to be patient. At this point I would have a hard time recommending Global Alert as a trip insurer because of their handling of this matter and insensitivity to a customer's situation.
Thank you for posting a review.
We apologize for your negative experience with Global Alert.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
The claim is on Shirley A. Robertson. It was filed the 5th of January, the day we were to have left on our cruise. The Cruise was January 6, 2017 to January 18, 2017. on Holland American Cruise Lines. We were unable to start or take the trip due to illness.
We are having a terrible experience with Global Alert and would like to speak to someone at Squaremouth regarding this claim and the service we are receiving from Global Alert.
We submitted all the required documentation. Heard nothing for days, so called them and was told they were working on it. Received a post card telling us they would be in contact, again days go by and we have heard nothing from them. I called yesterday and was told while they were over their time limit they would turn it over to a claim examiner and I needed to call them back this Friday. The delay is unacceptable as it is a very cut and dried claim. I was very ill and contagious and in no condition to travel. We have submitted all required Attending Physician's Statement along with copies of my Credit Card Statement showing payment for the Cruise as well as payment for the insurance. This is "Delay of Claim, and an unfair business practice"
Thank you for your help
Thank you for taking the time to write a review.
We can confirm your completed claim form was received on January 9th. We typically ask for 15 business days tom process claims. On January 25th, your claim was approved.
A check is being sent next week for the full amount claimed, minus the amount already refunded by the cruise line.
Thank you for your honest feedback. We are pleased to have completed your claim within our goal time.
If you have any questions, please don’t hesitate to contact us directly, we are happy to help.
We are grateful for the opportunity to assist you.
I had to cancel my trip due to health concerns. Since I just mailed the 12 pages of documentation, I can't comment on my claim.
It sure seems like a lot of paperwork in order to file a claim. I spent 4 days in the hospital for pneumonia and that made my COPD worse. I sure hope your claim process does not take forever. I would have preferred to go on vacation but I could not manage the airport experience.
I became ill while traveling in Germany and required medical assistance. My family was able to contact Global Alert and get everything I need as far as information goes and they were very helpful in giving me the info I needed in order to make a claim once I received my bill from the hospital.
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