Sales & Service Data

TOTAL SALES
11,106
Since 2007
MONTHLY SALES
914
Average Monthly Sales Since 2007
REVIEWS
497
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,106
policies sold

0.6%
negative reviews

0.6% (64) negative reviews to sales
Average on Squaremouth is 0.7%

  • 5 stars
    292
  • 4 stars
    90
  • 3 stars
    51
  • 2 stars
    12
  • 1 stars
    11
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.48/5

Global Alert Reviews


  • Overall Rating 3 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel my trip due to health concerns. Since I just mailed the 12 pages of documentation, I can't comment on my claim.
    It sure seems like a lot of paperwork in order to file a claim. I spent 4 days in the hospital for pneumonia and that made my COPD worse. I sure hope your claim process does not take forever. I would have preferred to go on vacation but I could not manage the airport experience.

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  • Overall Rating 4 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    We have been waiting for our $200.00 reimbursement for over a month now, can't understand why its taking so long with all of the appropriate paperwork. The follow up has been completely eft up to us. We feel frustrated that this small claim isn't being expedited. NO efforts have been made by the company to assure us that it is in process or what the status is. I doubt we will use them again.

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  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I purchased a travel policy that had no exclusions through Squaremouth. I believe the company was Global Alert Administrators with Arch Insurance as the underwriter. Unfortunately, shortly before the trip, one travel partner lost her son in a tragic accident. The entire trip was cancelled due to this death. The claim was handled by TRIP MATE this was a horrible, horrible experience. In May of 2013 we submitted ALL the information trip mate required. EVERYTHING was sent to them including death certificate, newspaper articles, flight, hotel,car rental information. Six months later we still did not get any reimbursement. We received the same request over and over and over from tripmate for the exact information they already had. Placed numerous phone calls asking for updates only to be told there was a procedure. After I finally stated I was contacting the better business bureau abut all parties..we received a check. Will never do business witrh this company again.

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  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My claim #5277079 was "handled" by Trip Mate, Inc. They denied the major portion of my claim, which was for travel delay/interruption. A British Airways flight was delayed, causing me to miss my connection to South African Airways Johannesburg to Washington D.C. (Business Class). They denied the claim saying it was for "unused airfare"! It was unused because of travel delay. They told me to go try to get it from the airline, which is totally disingenuous. My $800+ premium was paid through Squaremouth and I shouldn't be told to run around trying to collect from someone else!

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  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We purchased a Global Alert Preferred policy for our September, 2013 Transatlantic cruise. During the cruise a small wound in my arm became infected and swollen and I sought treatment from the physician on the ship. I have two artificial joints so this type of infection can be very serious. I missed one prepaid non-refundable tour in the process.

    When I returned home I filed a claim first with my medical plan and received some reimbursement for the medical fees. Then on November 3, I sent in my claim for the remaining medical and the tour expenses. The total claim was under $300. I enclosed two claim forms and every conceivable receipt imaginable. Since I had received
    nothing but a postcard acknowledgement, I called to check the status on November 25. I spoke to Nancy who said that the claims were taking longer than the promised 5-7 business days. She said she would contact the claims department and call us the next day with the status. We heard nothing so we called again today and we're told that Nancy had tried to call us (nope, we were home all day last
    Wednesday and our phone captures information on any missed calls). In any case, she had no update.

    It has been almost a month since we filed and service is, shall we say, totally unacceptable. This is our first claim and we are extremely disappointed in the service and waiting not-so-patiently for our check.

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  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was stuck in Pakistan. My husband tried to talk to company but was referred to OnCall. It took 13 days to arrange a stretcher flight home. I had a fractured pelvis which did not require surgery however, this seems excessive to me. They sent a male nurse & I am female. He was nice but useless when faced with a problem. Luckily, I had a friend with me who smoothed the ride home and took charge of checking us in at a hectic airport. I don't think he could have done it. (However, I'm sure Pakistan is different than most places.) It also took longer than they said it would to receive a refund a trip interruption.

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  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I had some questions for Squaremouth about my policy and tried to call 3 times for help. I sat on the phone for a total of about 3 hours at different times, which was ridiculous. Because I didn't get this question answered, the insurance would have been useless for the trip. I feel as if Squaremouth took my money and did nothing to make sure I knew how to work with the policy if something had happened.

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  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had two interactions with Squaremouth prior to our trip and neither went well. 1) When I asked for Beneficiary designation forms, the person wasn't sure what it was and wondered why I would need one. C'mon! Does it get any more basic!? And you don't know what it is!? Scary. (Eventually, I did get to Aidan there and he was quite helpful.) 2) I asked about which medical shots were necessary. The person there simply read from a script. They had no idea what it really meant and couldn't offer any interpretive value to me. I was thankful I didn't have to call Squaremouth about anything else.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Excellent customer service support. Better coverage options than purchasing through cruise line. Money well spent for peace of mind.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    did not need a claim but glad to have the policy.

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Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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