Reviews, Sales, and Service Ratings for
Global Alert

Had every question answer. Good PR. Pleasant people to deal with.

Your customer service representative gave me an excellent walk-through of the policy benefits prior to enrollment, the full policy was available online for my pre-purchase review and the online enrollment was easy. I will happily use your company for my future travels.

Great price good coverage

I was glad that my trip was safe and I stayed healthy all the way. It was comforting to know that I had a reasonably covered trip insurance with Global Alert insurance for the in case situations. Also, the rating for Global Alert was very good, thus, my decision to go with Global Alert.

I love the fact that I can call a phone number, talk to a person I can understand and get various quotes within minutes. You are making it easy to purchase travel insurance.

Claim sent to global alert (trip mate) 11/22/2016 for an on ship Drs visit. Cost $135. I still have not received a check for this valid claim. I would hate to see if I had put a claim in for a more serious incident. I will never do business or purchase a travel plan from global alert (tripmate) again. I seriously question squaremouth squaremouth recommendations also.

Thank you for providing your feedback.

We can confirm your claim has been approved and a check was mailed to you on January 24th.

Please accept our sincere apologies, your claim took longer than expected to complete. We appreciate your patience while we worked through the process.

Please contact us if you have any questions, we will be happy to help.

Thank you for posting a review of Global Alert.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

The claim is on Shirley A. Robertson. It was filed the 5th of January, the day we were to have left on our cruise. The Cruise was January 6, 2017 to January 18, 2017. on Holland American Cruise Lines. We were unable to start or take the trip due to illness.

We are having a terrible experience with Global Alert and would like to speak to someone at Squaremouth regarding this claim and the service we are receiving from Global Alert.

We submitted all the required documentation. Heard nothing for days, so called them and was told they were working on it. Received a post card telling us they would be in contact, again days go by and we have heard nothing from them. I called yesterday and was told while they were over their time limit they would turn it over to a claim examiner and I needed to call them back this Friday. The delay is unacceptable as it is a very cut and dried claim. I was very ill and contagious and in no condition to travel. We have submitted all required Attending Physician's Statement along with copies of my Credit Card Statement showing payment for the Cruise as well as payment for the insurance. This is "Delay of Claim, and an unfair business practice"

Thank you for your help

Thank you for taking the time to write a review.

We can confirm your completed claim form was received on January 9th. We typically ask for 15 business days tom process claims. On January 25th, your claim was approved.

A check is being sent next week for the full amount claimed, minus the amount already refunded by the cruise line.

Thank you for your honest feedback. We are pleased to have completed your claim within our goal time.

If you have any questions, please don’t hesitate to contact us directly, we are happy to help.

We are grateful for the opportunity to assist you.

I like calling in, providing the information and getting the policy quote and purchasing the insurance on the same call.

Trip was cancelled by tour operator and I received a full refund.