Reviews, Sales, and Service Ratings for
Global Alert

Trip was cancelled by tour operator and I received a full refund.

We have a minimal medical claim but it has proven to be impossible to navigate to make the claim. We also would like to know if we can make an airfare claim

Thank you for posting a review of Global Alert.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you today to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

When I filed my claim it sounded a bit chaotic in the background. The representative was fine in collecting my information however with the cacophony of people in the background it was difficult to pay attention to what they were saying.

Yes I would definitely recommend. It gave a secure feeling as we were abroad.

Matt Petty was the agent who helped me immensely in making an informed decision about which policy would best suit my travel situation. Please review the recorded call if you need to but I followed up with him and felt his attention to our needs was professional, to the point and certainly out me at ease. My father was given 6 mo the to live and I had questions about the policy's particular with regard to him being potentially on hospice as opposed to having passed away. He handled this quite well as it was an emotional and difficult time for our family. The coverage he suggested was a perfect fit for us. For many reasons I wanted to be sure he got the recognition for his assistance.

Easy to access, wide array of choices, prompt service to purchase.

We have filed a claim for a refund of our cruise cost in OCTOBER!! So far, no response. Service LOUSY!!!!!!! Job Luning Prak

Thank you for posting a review of Global Alert.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

I was never notified about my claim. It was fully legitimate, clearly within the policy terms. I only found out that it was denied by checking online. They never bothered to explain why it was denied. I am very disappointed with this treatment and believe that my claim should have been approved. I wanted to make sure that other customers are aware of the poor service I received from global alert.

Thank you for posting a review of Global Alert.

We apologize for your negative experience.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

I had a medical emergency while on my trip so, I called Global Alert regarding my trip interruption. Global Alert was so professional and friendly!!
They calmed my nerves and reassured me everything was going to be ok during the claim process.
Thanks Global Alert!!!!

This whole process was very difficult. Don't know whether it was Squaremouth or Global Alert, but both companies kept passing me back and forth, blaming the other for lack of information and wrong information. Don't know if I'll use Squaremouth again or not.

Thank you for taking the time to write a review.

We understand you are less than satisfied with the process of modifying your policy.

You are correct, some additional information is necessary. We request all date changes in writing to ensure accuracy. Since we do not store your credit card information, we needed that information to add trip cost to your policy.

Please accept our apologies if this seems unnecessary, but many safeguards like this are in place for the client’s protection.

Thank you again for providing honest feedback.

We are grateful for the opportunity to assist you.