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Global Alert
Overall Rating 4.26 out of 5
Overall Rating 4.26 out of 5 1,040 Reviews Since 2007

  • Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    August 3, 2016
    Whites from TX Verified Squaremouth Customer

    Easy to purchase. Out original confirmation at purchase was not sent via email. We had to request it.

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    2 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    July 27, 2016
    james from OH Verified Squaremouth Customer

    the cruiseline cancelled the trip due to ship problens RCL, they refunded 1400 dollars BUT when I filed a claim for $138 for Delta air fare the insurance agent said I didn't have enough overage to qualify, I didn't even ask for the $200 reimbursement for miles credit I lost, So much for being a nice person and buying travel insurance again !!

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:
    July 29, 2016

    Thank you for taking the time to write a review. We understand you are not satisfied with the outcome of your claim.

    The reason no benefits are payable in your claim is that the trip cost was not insured on the travel protection plan. The amount of trip cost you choose to insure determines the amount of trip cancellation coverage and also determines the price you pay for the plan.

    Because $0 trip cost was insured, the trip cancellation coverage benefit is $0.

    We know this isn't the answer you wanted, but please understand that we are required to process all claims according to the provisions in the plan. Even during an unfortunate situation, we are unable to pay trip cancellation benefits when the benefit amount insured is $0.

    Please contact us if you have any questions, we want to make sure all of your concerns are addressed.

    Thank you again for sharing your feedback. We value the opportunity to assist you.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    July 29, 2016

    Thank you for taking the time to leave a review of your claims experience.

    A member of the Zero Complaint Team will email you today to schedule a time to discuss your claim.

    Alternatively, you may contact us at 800-240-0369. We are delighted to help.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred Plus
    Review Received:
    July 26, 2016
    Terry from WA Verified Squaremouth Customer

    We purchased the policy for peace of mind on our travels to Iceland. I called customer service just to ask a few questions to make sure that I was making the right decision. We did not have to use the policy but just knowing we were covered in case of an unexpected emergency felt like a wise investment..

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    July 9, 2016
    Richard from CA Verified Squaremouth Customer

    I went on line and purchased this Travel Insurance because the quote from the Cruise Ship Line was far more expensive for less coverage. I was more than pleased for the coverage you offered and at a very fair price.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    July 5, 2016
    Sonia from NY Verified Squaremouth Customer

    Great Service! Live Chat support is amazing! They help me pick a plan that fulfilled all my requirements. They were extremely helpful and efficient. Wonderful experience. Will definitely use them again.

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    0 out of 1 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    July 4, 2016
    Guy from CA Verified Squaremouth Customer

    I fear that I am a victim of harassment and fraud. After a disabling accident in Italy, I called 603-894-4710 and spoke with agents of "On Call International" on several aggravating occasions. My physicians and the hospital secretary also place several unproductive, phonecalls, FAXes, and emails to "oncallinternational.com". In every case, my ability to travel was questioned, and concierge service was denied.

    6/16: Date of injury: broken fibula, two cracked lumbar transverse processes, and separated ribs # 8 & 9.
    6/17: "On Call International" gives me Case Number 557328 by phone.
    6/20: My doctor authorized discharge from the hospital, & completed the survey from On Call, authorizing transportation without escort. Leg in a cast.
    6/20: Reports FAXed
    6/21: Oncall "Hasn't received the FAX".
    6/22: scanned doctor's report & forms sent via "oncallinternational.com".
    6/22: "It will take 2 or 3 days to arrange for a non-medical escort."
    6/23: "A radiological report and blood oxygen saturation concentration is necessary."
    6/23: replies with data sent X 2
    6/23: "We cannot authorize travel until pneumothorax is ruled-out."
    6/23: "Our medical review board must review the case."
    6/26: After 10 days, I made arrangements to return home at my personal expense & left the hospital.

    6/28: I reviewed the Global Alert full policy certificate. Shocked to see that "there is no coverage for "Financial Default". I fear that "On Call International" and/or "Global Alert" are fraudulent or are out of business.
    6/29: two visits to MD's @ my Kaiser Permanente HMO in San Jose, CA. X-rays, Rx's.
    7/1: $864 in personal expenses to date
    7/4: No contact with or from Global Alert or On Call to date

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    87 out of 88 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Preferred Plus
    Review Received:
    June 23, 2016
    Larry from TX Verified Squaremouth Customer

    Claim has not been completed yet.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    June 22, 2016
    Richard from IA Verified Squaremouth Customer

    Hard to rate an insurance company unless you process a claim; that's when you find out the most about a company. Since we had no basis or need to file a claim, the only experience we had with the company was in purchasing the policy.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    June 15, 2016
    Tri from CA Verified Squaremouth Customer

    I recommend travelers, specially for a trip out of country to buy an insurance for self-protection! I feel very lucky being able to have Squaremouth for my insurer. I got good service for emergency repatriation with 2 RNs escorting me from abroad back to the US. My claim for trip interruption is pending for approval. I will also claim for medical emergency reembursement. Squaremouth shows to be very supportive and provides good service!

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    6 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    June 14, 2016
    Sandra from CA Verified Squaremouth Customer

    Good coverage for the money.

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    0 out of 2 people found this review helpful