Sales & Service Data

TOTAL SALES
12,976
Since 2007
MONTHLY SALES
845
Average Monthly Sales Since 2007
REVIEWS
533
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

12,976
policies sold

0.5%
negative reviews

0.5% (65) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    314
  • 4 stars
    98
  • 3 stars
    56
  • 2 stars
    14
  • 1 stars
    10
Top Providers
RoamRight
4.54/5
Tin Leg
4.51/5
HTH Travel Insurance
4.47/5

Global Alert Reviews


  • Overall Rating 3 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    The representative. I spoke with was informative and helpful in securing the policy to fit my needs. She explained the different types that would work for me. Actually I only spoke with the Squaremouth representative.
    Fortunately, I did not need to file a claim.
    Thank You,
    S. Henry

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Their claims service was not helpful at all. I was hung up once when asking questoons about what documentation they required. My wife notified them initially ans indicated they could not communicate imtelligently. Well see how the settlement goes

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    September 27, 2016

    Thank you for posting a review.

    I apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My doctor advised against travelling, so I had to cancel the trip completely. I filed a claim and they are investigating it now. Waiting for a resolution.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had problems trying to get the dates of coverage changed before the start of my trip. They were slow to respond to my emails and when I called the customer service number I kept getting the claims department and they would have to transfer my call and then no one would answer. When I finally did reach someone who could help me she was supposed to send me an email confirming the change in the coverage dates but I never received it. I'm just glad I didn't have to file a claim!

    Response From:
    Global Alert
    Global Alert:
    Global Alert
    Response Received:

    Thank you for taking the time to write a review.

    We are sorry to hear you were not satisfied with our customer service when you changed the dates of your trip.

    After reviewing our logs, there were multiple emails to confirm the changes to your itinerary, but we were pleased to see each was responded to on the same day or within 1 business day. We understand additional information can be inconvenient, however, this is procedure to make certain you have the correct coverage for the correct trip details.

    You mentioned not receiving the updated email confirmation. We show that this was emailed to you, but that doesn’t mean it was received. Please let us know if there is any information you need.

    Thank you again for your feedback. We are grateful for the opportunity to assist you.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The processing process was excellent. The website made it easy to choose between policies. Quick, easy and a few questions were answered immediately. Did not have to file a claim (thank goodness) so cannot give additional information.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I find your site extremely helpful in comparing coverage and selecting the items that are important to me for trip insurance. Mu husband got ill on our trip and he has
    been dealing with Global Alert. It was a very tedious process to submit the claim. We have not heard back from them yet.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    September 13, 2016

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    The agent that helped me decide on my insurance coverage was great.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Thank you very much.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Website made comparing policies easier than researching each individually. Customer service rep helped confirm my understanding of product I should purchase.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    I have no complaints about the process or the time it took to complete. They required specific documents which I provided and settled the claim in a timely manner.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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