My claim is still in progress. The claim process is less efficient than I think it should be. The easiest way to make it go faster would be for the company to email documents rather than sending them in the mail.
We decided to leave a day earlier because of the danger that we would miss the ship if there was a weather related delay. I called the company to change the start date to one day earlier. They refused even though I wasn't making any claim due to the cost of the ticket change. I only wanted the coverage in case my luggage was lost.
Excellent customer service support. Better coverage options than purchasing through cruise line. Money well spent for peace of mind.
Fell and shattered wrist and left forearm 1/2 way through the trip. I had to be medevac out to Nairobi. Then on-call international arrange flights for me and my brother to go home. I had to have surgery last week on July 24. My claim is currently in process for reimbursement on trip interruption.
Our trip went off flawlessly. However, knowing that we had the protection provided allowed us to plan and travel with confidence that should the need arise we were covered. We will use your product in the future.
Still processing. I am having trouble accessing forms online
cliam in process. $95 doctor's visit onboard ship. I have not received payment.
Good value. Happy not to have made a claim. Customer service helpful in choosing a plan.
Good prompt advice and information
I needed to make a change in the date pre-departure and the company was very efficient in sending revised documentation.
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Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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