I went on line and purchased this Travel Insurance because the quote from the Cruise Ship Line was far more expensive for less coverage. I was more than pleased for the coverage you offered and at a very fair price.
Great Service! Live Chat support is amazing! They help me pick a plan that fulfilled all my requirements. They were extremely helpful and efficient. Wonderful experience. Will definitely use them again.
I fear that I am a victim of harassment and fraud. After a disabling accident in Italy, I called 603-894-4710 and spoke with agents of "On Call International" on several aggravating occasions. My physicians and the hospital secretary also place several unproductive, phonecalls, FAXes, and emails to "oncallinternational.com". In every case, my ability to travel was questioned, and concierge service was denied.
6/16: Date of injury: broken fibula, two cracked lumbar transverse processes, and separated ribs # 8 & 9.
6/17: "On Call International" gives me Case Number 557328 by phone.
6/20: My doctor authorized discharge from the hospital, & completed the survey from On Call, authorizing transportation without escort. Leg in a cast.
6/20: Reports FAXed
6/21: Oncall "Hasn't received the FAX".
6/22: scanned doctor's report & forms sent via "oncallinternational.com".
6/22: "It will take 2 or 3 days to arrange for a non-medical escort."
6/23: "A radiological report and blood oxygen saturation concentration is necessary."
6/23: replies with data sent X 2
6/23: "We cannot authorize travel until pneumothorax is ruled-out."
6/23: "Our medical review board must review the case."
6/26: After 10 days, I made arrangements to return home at my personal expense & left the hospital.
6/28: I reviewed the Global Alert full policy certificate. Shocked to see that "there is no coverage for "Financial Default". I fear that "On Call International" and/or "Global Alert" are fraudulent or are out of business.
6/29: two visits to MD's @ my Kaiser Permanente HMO in San Jose, CA. X-rays, Rx's.
7/1: $864 in personal expenses to date
7/4: No contact with or from Global Alert or On Call to date
Claim has not been completed yet.
Hard to rate an insurance company unless you process a claim; that's when you find out the most about a company. Since we had no basis or need to file a claim, the only experience we had with the company was in purchasing the policy.
Good coverage for the money.
Helped me decide what I needed and very informative
The person I talked to understood right away what I was looking for
Felt very comfortable talking to her. So glad I found this site.
Felt confident about the experience with Global.
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Times Staff Writer
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