Reviews, Sales, and Service Ratings for
Global Alert

Squaremouth was wonderful but Global Alliance, or their agency Trip Mate was terrible. They came up with every possible way they could think of to delay settling my meager $140 claim. I called them 3-4 times and each time they gave me an excuse that further delayed the claim. I use Squaremouth frequently for insurance, but from now on I am certainly going to purchase a policy that does not use Trip Mate.

I felt confident having Global Alert Insurance. We had used them last year and our flight was delayed and we had no issues when we filed a claim with them. I knew if I needed them this year they would be there with no hassles. At Square Mouth choosing the correct insurance is easy since they can be compared side by side. My only interaction with Global Alert this year was to ask a few questions when I first purchased, answers were addressed quickly and efficiently. My trip went off with out a hitch, but knowing they were there if I needed them was a good feeling. I felt this insurance had the best medical coverage. No deductible and higher coverage. Trip interruption was about the same as other carriers. I would highly recommend checking out this carrier. I know claims are taking care of quickly and easily.

It was nice to have the protection provided by Global Alert even though we did not need the services...

Global Alert customer service was less than satisfactory! Through many phone calls to 3 different agents ( and wait time) I never did get the change I requested to my policy. Since the dates of my cruise had been changed one day due to rescheduling by the cruise line, I wanted to adjust the policy dates accordingly. After talking to the third agent, she said she would take care of it and send me an e-mail with the change. That never did arrive (they used the excuse that there were problems with their e-mail system, and that I would eventually get a copy of the new policy.

That never did happen, and fortunately I didn't have to make a claim!!

Would never recommend them or use them again, and I think Squaremouth should consider eliminating them from their offerings!!!

Ellen McCabe

Unable to extend the coverage after deciding to extend the stay.

I could have used more communication on the fact I had purchased your policy. Perhaps a reminder before the trip to inquire if I had any questions or wished make changes to the policy.

Your claims website is awful!!

Easy to work with. Awaiting response to filing of claim. Would not make similar travel arrangements without considering need for this kind of insurance coverage.

I am disappointed with Global Alert in that they "farmed" out the handling claims to a third party. Filling out their extensive forms seems like they are looking for an excuse to deny the claim. I should e able to submit the receipt form the medical center and be done with it.

My baggage was delayed two days. I had to buy $74 of items in the interim. Filed the claim on my return. After no action on it for six weeks I called and was told the claim would be expedited. After another four weeks of no action, I called again and was told the same thing. Finally received my $74 check three months after filing my claim. I gave them 2 stars for slow payment and poor customer service for not responding to my first call.