Sales & Service Data

TOTAL SALES
20,954
Since 2007
MONTHLY SALES
1020
Average Monthly Sales Since 2007
REVIEWS
741
Since 2007
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

20,954
policies sold

0.4%
negative reviews

0.4% (90) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    439
  • 4 stars
    140
  • 3 stars
    72
  • 2 stars
    24
  • 1 star  
    25
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Easy to purchase. Out original confirmation at purchase was not sent via email. We had to request it.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    did not need a claim but glad to have the policy.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Filed a claim which was received by the claim folks on March 14. This claim was for a clearly insured $37.80 item...and would take less than 5 minutes to review the paperwork submitted. It was not until May 1 that I received a check for the $37.80. That's over 45 days to get satisfaction on my petty claim. This is not good customer service. I might add that the claim tracking service was not user friendly.

    We travel yearly and always get travel insurance however it will not be with Squaremouth again.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was efficient and friendly. Fortunately I did not get sick so did not need your services. I would contact you again for future trips.

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    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Have not heard anything from the company since I sent in the paperwork in February when I got back from our cruise. Not even a note saying they got it , it was denied, nothing. It was a doctor bill from ship doctor and I did not send credit card bill, as ship bill was paid with credit card, but have not heard anything to that either.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    The claim process was straight forward and we did receive reimbursement for our extra travel expenses. It took about 2 months from filing the claim to receiving reimbursement
    .

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim sent to global alert (trip mate) 11/22/2016 for an on ship Drs visit. Cost $135. I still have not received a check for this valid claim. I would hate to see if I had put a claim in for a more serious incident. I will never do business or purchase a travel plan from global alert (tripmate) again. I seriously question squaremouth squaremouth recommendations also.

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for providing your feedback.

    We can confirm your claim has been approved and a check was mailed to you on January 24th.

    Please accept our sincere apologies, your claim took longer than expected to complete. We appreciate your patience while we worked through the process.

    Please contact us if you have any questions, we will be happy to help.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    January 27, 2017

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    This whole process was very difficult. Don't know whether it was Squaremouth or Global Alert, but both companies kept passing me back and forth, blaming the other for lack of information and wrong information. Don't know if I'll use Squaremouth again or not.

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for taking the time to write a review.

    We understand you are less than satisfied with the process of modifying your policy.

    You are correct, some additional information is necessary. We request all date changes in writing to ensure accuracy. Since we do not store your credit card information, we needed that information to add trip cost to your policy.

    Please accept our apologies if this seems unnecessary, but many safeguards like this are in place for the client’s protection.

    Thank you again for providing honest feedback.

    We are grateful for the opportunity to assist you.

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    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    My husband was diagnosed with pneumonia In November forcing us to cancel our December cruise. Global was contacted on 11/14 and the appropriate documents were faxed to them on 11/15. Following numerous phone calls and assurances that everything was in order. It's now past the 15 business day limit to reimburse us for our trip. Although customer service reps are very nice on the phone, Global still has our money and there is no indication on when this claim will be settled. We are very disappointed and will not use them again!

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for taking the time to write a review.

    You are correct, your claim took longer than we expected to finalize. Please accept our apologies.

    We can confirm as of 12/27/16 that your claim is being paid in full, less the amount your travel supplier is refunding. A check is being mailed to you this week.

    Please contact us if you have any questions, we are happy to help.

    Thank you again for providing feedback. We are grateful for the opportunity to assist you.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    December 29, 2016

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    My wife got a gall bladder attack while in Spain. This ailment required an ER visit to a private hospital in Valencia, Spain. The Global Alert personnel were very attentive and helpful when I explained the situation over the phone. I was very impressed with their concerns to get my wife back to the USA as soon as possible. Fortunately, the attack subsided and we were able to complete our visit to Spain as planned.

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    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read more