Sales & Service Data

TOTAL SALES
12,090
Since 2007
MONTHLY SALES
887
Average Monthly Sales Since 2007
REVIEWS
515
Since 2007
Overall Rating
4.39 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

12,090
policies sold

0.5%
negative reviews

0.5% (65) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    305
  • 4 stars
    92
  • 3 stars
    53
  • 2 stars
    13
  • 1 stars
    11
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

Global Alert Reviews


  • Overall Rating 2 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    I think I was wisely guided to Global Alert by a very capable rep from Squaremouth at the beginning. When I couldn't print my policy I asked it to be sent. It arrived when I got home, which didn't impress me. I still believe Global Alert is a fine policy. The person online who works for them is lax in his job representation.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The coordination with Travel with Alan/Travel Leaders, Lynwood, WA, made us feel more secure in our selection.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Great Trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    There was a very large amount of paperwork required to file my relatively small claim (less than $200 for a medical cost on cruise); as a customer who has bought many, many policies through Squaremouth I expect you to expedite my claim.

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for taking the time to write a review.

    We can confirm your claim was reported online on 8/19/16.

    You expressed concern about the paperwork required to file your claim. We understand it can seem like a lot, but every claim is required to be documented in order for benefits to be payable. Without proper documentation, a claim cannot be considered payable.

    A claims analyst will call you today to review the details of your claim and make sure all of your concerns are addressed.

    Thank you again for sharing your feedback. We look forward to speaking with you and we are grateful for the opportunity to assist you.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    August 23, 2016

    Thank you for posting a review.

    A member of our Zero Complaint team has contacted you to discuss your claim.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    It was a pleasure dealing with the person on the phone and on line. thankfully i dident need your services, it was nice knowing I had coverage.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    I became ill while traveling in Germany and required medical assistance. My family was able to contact Global Alert and get everything I need as far as information goes and they were very helpful in giving me the info I needed in order to make a claim once I received my bill from the hospital.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I was able secure travel insurance by comparing premiums and coverage with several companies.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Excellent service--very professional.

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    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Easy to purchase. Out original confirmation at purchase was not sent via email. We had to request it.

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    0 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    the cruiseline cancelled the trip due to ship problens RCL, they refunded 1400 dollars BUT when I filed a claim for $138 for Delta air fare the insurance agent said I didn't have enough overage to qualify, I didn't even ask for the $200 reimbursement for miles credit I lost, So much for being a nice person and buying travel insurance again !!

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for taking the time to write a review. We understand you are not satisfied with the outcome of your claim.

    The reason no benefits are payable in your claim is that the trip cost was not insured on the travel protection plan. The amount of trip cost you choose to insure determines the amount of trip cancellation coverage and also determines the price you pay for the plan.

    Because $0 trip cost was insured, the trip cancellation coverage benefit is $0.

    We know this isn’t the answer you wanted, but please understand that we are required to process all claims according to the provisions in the plan. Even during an unfortunate situation, we are unable to pay trip cancellation benefits when the benefit amount insured is $0.

    Please contact us if you have any questions, we want to make sure all of your concerns are addressed.

    Thank you again for sharing your feedback. We value the opportunity to assist you.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    July 29, 2016

    Thank you for taking the time to leave a review of your claims experience.

    A member of the Zero Complaint Team will email you today to schedule a time to discuss your claim.

    Alternatively, you may contact us at 800-240-0369. We are delighted to help.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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