Sales & Service Data

TOTAL SALES
18,952
Since 2007
MONTHLY SALES
914
Average Monthly Sales Since 2007
REVIEWS
686
Since 2007
Overall Rating
4.35 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

18,952
policies sold

0.4%
negative reviews

0.4% (82) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    406
  • 4 stars
    131
  • 3 stars
    67
  • 2 stars
    21
  • 1 star  
    20
Top Providers
Tin Leg
4.54/5
RoamRight
4.54/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Customer service was efficient and friendly. Fortunately I did not get sick so did not need your services. I would contact you again for future trips.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had a skiing accident at the beginning of my Canadian vacation week. The Travel Services Network I contacted should be retitled the Travel Aggravation Network. I should note that the main agent who helped me was pleasant enough to deal with but their policies are frustrating. They have a requirement that a physician's 'fit to fly' form is only valid for 72 hours. Consequently, rather than being able to take a non-stop flight home with a group of friends who could have provided additional assistance, I was required to take a connecting flight with one travel companion. There was a one-day difference - and now they will have to reimburse me for my missed hotel night.

    I am now in the process of completing the claim forms. One of the most non-sensical documents they requested is my proof of payment for the trip insurance premium!! If I hadn't paid the premium, would they have sent me and my companion home first class? Would they have sent me the claim forms?? Where is the common sense factor?

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    February 20, 2017

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Have not heard anything from the company since I sent in the paperwork in February when I got back from our cruise. Not even a note saying they got it , it was denied, nothing. It was a doctor bill from ship doctor and I did not send credit card bill, as ship bill was paid with credit card, but have not heard anything to that either.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    The claim process was straight forward and we did receive reimbursement for our extra travel expenses. It took about 2 months from filing the claim to receiving reimbursement
    .

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim sent to global alert (trip mate) 11/22/2016 for an on ship Drs visit. Cost $135. I still have not received a check for this valid claim. I would hate to see if I had put a claim in for a more serious incident. I will never do business or purchase a travel plan from global alert (tripmate) again. I seriously question squaremouth squaremouth recommendations also.

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for providing your feedback.

    We can confirm your claim has been approved and a check was mailed to you on January 24th.

    Please accept our sincere apologies, your claim took longer than expected to complete. We appreciate your patience while we worked through the process.

    Please contact us if you have any questions, we will be happy to help.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    January 27, 2017

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    My wife got a gall bladder attack while in Spain. This ailment required an ER visit to a private hospital in Valencia, Spain. The Global Alert personnel were very attentive and helpful when I explained the situation over the phone. I was very impressed with their concerns to get my wife back to the USA as soon as possible. Fortunately, the attack subsided and we were able to complete our visit to Spain as planned.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Their claims service was not helpful at all. I was hung up once when asking questoons about what documentation they required. My wife notified them initially ans indicated they could not communicate imtelligently. Well see how the settlement goes

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    September 27, 2016

    Thank you for posting a review.

    I apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    I appreciated the fact that the policy was easy to understand, and Filing a claim was much easier than expected. I would have purchased travel insurance in the last woukd I have known it was this simple and inexpensive.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Submitting our claim was straightforward, and we received our reimbursement without hassle. When we talked to customer service about it, they were very helpful: they got back to us in the time frame promised and explained everything clearly. It was a very positive experience.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim processing was very slow. I had to call several times to find out the progress of the claim. I thought the claim settlement was unnecessarily slow, and claim should have been paid weeks before we received it.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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