Sales & Service Data

TOTAL SALES
11,228
Since 2007
MONTHLY SALES
917
Average Monthly Sales Since 2007
REVIEWS
498
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,228
policies sold

0.6%
negative reviews

0.6% (64) negative reviews to sales
Average on Squaremouth is 0.7%

  • 5 stars
    293
  • 4 stars
    90
  • 3 stars
    51
  • 2 stars
    12
  • 1 stars
    11
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.48/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I went on line and purchased this Travel Insurance because the quote from the Cruise Ship Line was far more expensive for less coverage. I was more than pleased for the coverage you offered and at a very fair price.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Great Service! Live Chat support is amazing! They help me pick a plan that fulfilled all my requirements. They were extremely helpful and efficient. Wonderful experience. Will definitely use them again.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I fear that I am a victim of harassment and fraud. After a disabling accident in Italy, I called 603-894-4710 and spoke with agents of "On Call International" on several aggravating occasions. My physicians and the hospital secretary also place several unproductive, phonecalls, FAXes, and emails to "oncallinternational.com". In every case, my ability to travel was questioned, and concierge service was denied.

    6/16: Date of injury: broken fibula, two cracked lumbar transverse processes, and separated ribs # 8 & 9.
    6/17: "On Call International" gives me Case Number 557328 by phone.
    6/20: My doctor authorized discharge from the hospital, & completed the survey from On Call, authorizing transportation without escort. Leg in a cast.
    6/20: Reports FAXed
    6/21: Oncall "Hasn't received the FAX".
    6/22: scanned doctor's report & forms sent via "oncallinternational.com".
    6/22: "It will take 2 or 3 days to arrange for a non-medical escort."
    6/23: "A radiological report and blood oxygen saturation concentration is necessary."
    6/23: replies with data sent X 2
    6/23: "We cannot authorize travel until pneumothorax is ruled-out."
    6/23: "Our medical review board must review the case."
    6/26: After 10 days, I made arrangements to return home at my personal expense & left the hospital.

    6/28: I reviewed the Global Alert full policy certificate. Shocked to see that "there is no coverage for "Financial Default". I fear that "On Call International" and/or "Global Alert" are fraudulent or are out of business.
    6/29: two visits to MD's @ my Kaiser Permanente HMO in San Jose, CA. X-rays, Rx's.
    7/1: $864 in personal expenses to date
    7/4: No contact with or from Global Alert or On Call to date

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Claim has not been completed yet.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Hard to rate an insurance company unless you process a claim; that's when you find out the most about a company. Since we had no basis or need to file a claim, the only experience we had with the company was in purchasing the policy.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Good coverage for the money.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Helped me decide what I needed and very informative

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The person I talked to understood right away what I was looking for
    Felt very comfortable talking to her. So glad I found this site.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    No problems

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Felt confident about the experience with Global.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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