The policy for our needs. The staff was very helpful and knowledgeable. It was very easy. I would definitely recommend
Global Alert to anyone with extensive travel plans.
I had a question having to do with the possibility of adding the cost of a hotel stay to our plan. (I'd not included the price of this non-refundable pre-paid stay when I initially purchased our travel insurance.) But, I could never connect with a live person in the customer service department. Very frustrating! I finally gave up and just took a chance with the insurance that we already had.
please always read the fine print, because travel in a country that has a military coup is not considered a terrorist action and not covered. Also not covered within 50 miles and 30 days, buyer beware!!!
nice trip no problems
thx for the coverage
I was planning to file a claim for a delayed flight and then I received compensation form the airline. When I called to inquire about making a claim, Global Alert's people were very helpful.
While I didn't have medical reason to use my policy in the foreign country that I visited, I would hope that I would have received fast, high-quality care without any complications through this carrier.
Have to hold a long time on telephone for customer assistance. So far I have not heard anything after filing proof of claim over 22 days ago. When I call I'm just told that they're behind.
Thank you for posting a review of Global Alert.
We apologize for your negative experience.
A member of our Zero Complaint team contact you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are delighted to help.
The representative. I spoke with was informative and helpful in securing the policy to fit my needs. She explained the different types that would work for me. Actually I only spoke with the Squaremouth representative.
Fortunately, I did not need to file a claim.
Their claims service was not helpful at all. I was hung up once when asking questoons about what documentation they required. My wife notified them initially ans indicated they could not communicate imtelligently. Well see how the settlement goes
Thank you for posting a review.
I apologize for your negative experience.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
My doctor advised against travelling, so I had to cancel the trip completely. I filed a claim and they are investigating it now. Waiting for a resolution.
Review Updated: 10/21/2016
Tripmate was very slow in paying the claim after all the required documents were provided by myself and the doctor. Even going back to my doctor for more information. When the Squaremouth rep got involved, it was resolved and processed quickly. Their website said they paid the claim on Sept 29th. I called them in the am of Oct 17th still waiting for payment. The rep said the checks were mailed on the 30th of Sept.
However when they arrived that same afternoon in the mail, the envelope was postmarked 0ct 10th.
I now have been fully reimbursed. And am satisfied.
Thank you Squaremouth for interceding on my behalf.
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