Reviews, Sales and Service Ratings for HCC Medical Insurance Services

HCC Medical Insurance Services Sales & Service Data

Total Sales
8,802
since 2008
Monthly Sales
153
average monthly sales since 2008
Reviews
167
reviews since 2008
Overall Rating
4.52 out of 5
Top Providers
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4.55/5
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4.52/5
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4.49/5
average on squaremouth 13,618 policies sold - 263 average monthly sales over last 3 months - 14,367 reviews - overall rating 4.45 out of 5

HCC Medical Insurance Services Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.52

average on squaremouth 4.45 out of 5

8,802 policies sold
0.3% negative reviews

0.3% (26) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    102
  • 4 star
    32
  • 3 star
    7
  • 2 star
    3
  • 1 star
    3
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas America incl US
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    When I called for assistance on more than one occasion, I was told that the system was down so I could not be helped.

    It took several attempts using Live Chat and email to get appropriate instructions for submitting an electronic claim.

    I am still unsure whether I need to submit a claim form in cases where the doctor/doctor's representative submits a claim to you directly.

    I do appreciate the facility of travel insurance.

    Response Received
    HCC Medical Insurance Services
    HCC Medical Insurance Services
    Juan Mas

    We apologize for the trouble you had in contacting our Customer Service Team. Our system was down temporarily for maintenance but it is now available. You may dial 1-800-605-2282 to reach us anytime or email us at service@hccmis.com. To address your question regarding claims forms, you must complete a claims form for each diagnosis received. If there are subsequent visits to the medical provider to treat a condition for which you have already completed a claims form, it is not required for you to complete another claims form when the facility bills us. Thank you and please contact us should you have any other questions.

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  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Great customer service! Since I am pregnant and was looking for an insurance that covers pregnancy up to 26 weeks, I wanted to clear out which coverages were available to pregnant woman and where I should be paying attention when choosing an insurance. I only contacted by email, but the replies were always quick with exact details.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Provided the coverage I needed while I was in canada. I will use for my next trip.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We were happy with this insurance provider and plan. However we had no reason during the trip or after to contact the provider. Price was good and coverage was what we wanted.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Didn't have a claim

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    0 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas America incl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I didn't need to use my policy, and therefore can't rate the quality of their service or the ease of filing a claim.

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    0 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Did not have any claims or issues during the trip.

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    0 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We had no claim

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    0 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Didn't submit claims

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    HCC Medical Insurance Services
    Policy
    Atlas International excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    it was a great experience with SquareMouth, A++++++++++++++

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    0 out of 2 people found this review helpful