Sales & Service Data

TOTAL SALES
10,709
Since 2008
MONTHLY SALES
140
Average Monthly Sales Since 2008
REVIEWS
187
Since 2008
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,709
policies sold

0.3%
negative reviews

0.3% (28) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    111
  • 4 stars
    38
  • 3 stars
    10
  • 2 stars
    3
  • 1 stars
    5
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
HTH Travel Insurance
4.48/5

HCC Medical Insurance Services Reviews


  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Customer service is great, simple, and straight to the point. My questions were clarified quickly and without delay.

    However, do please note to kindly remind customer staff members to MUTE or MONITOR incoming calls first. When placing a call and getting my notes ready, the automated machine did not place me on HOLD and sent me directly to a customer service representative......during a personal conversation with another employee. I over heard the conversation for 2 to 3 minutes while getting my notes ready wondering if it was a machine or how to properly interrupt the conversation.

    No harm done. We all make mistakes. Just kindly remind customer service representatives to treat all work stations as "Hot Mikes."

    Thank You.

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    4 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Provided the coverage I needed while I was in canada. I will use for my next trip.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    All documentation was presented online to check to see if the details were correct, then sent out in the mail in plenty of time to read and review. It was reasonably clear (this was my first travel insurance policy) and fairly easy to understand for a "first-timer".

    During Trip
    Still processing my claim, but the security of having insurance covered was reassuring.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Mexican hospital would not accept direct-bill and had never heard of HCC, despite being listed as a direct-bill hospital. HCC has not paid claim almost 3 months after the date of service, when all docs were submitted within a week of service. HCC has indicated that they will not pay emergency claim. I would not recommend this company.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    February 25, 2016

    Thank you for making us aware of your experience.

    A member of our Zero Complaint Team will contact you by the end of the business day tomorrow.

    Please contact us with any questions. We are delighted to help and can be reached at 800-240-0369.

    We appreciate you taking the time to submit a review.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    There were technical glitches. Although I paid using my Amex, because of the glitches the transaction apparently did not go through. I had to call twice about this before leaving for my trip to S. Africa. Then I had to leave for my trip. Then I called back again from overseas, they told me that my transaction did not go through. Then I purchased the insurance for the remainder of my travel. I had to spend a lot of time on the phone with your representatives. They were very helpful and courteous but I had to spend extra time on the phone, which I was not happy about.

    I'd still recommend Squaremouth based on my prior experience.

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    It took a while for the claim to be processed (about 2 months), but to their credit they did mention a 60-day processing time upfront. I would buy this insurance again/recommend it.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    I was i nthe emergency room with perfroated diverticulitis. there was a little communication probelm due French / english. But they got it done, as far as i know.
    Thanks

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    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Medical assistant agent wasn't entirely clear on what dental procedures would be covered.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Price was reasonable; placement was simple; documents were promptly delivered and wallet card was handy to take on trip.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I did not need it, but it was amazing the customer service and response

    Was this review helpful to you?

    2 out of 8 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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