Sales & Service Data

TOTAL SALES
10,839
Since 2008
MONTHLY SALES
143
Average Monthly Sales Since 2008
REVIEWS
188
Since 2008
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,839
policies sold

0.3%
negative reviews

0.3% (28) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    112
  • 4 stars
    38
  • 3 stars
    10
  • 2 stars
    3
  • 1 stars
    5
Top Providers
RoamRight
4.52/5
Tin Leg
4.51/5
InsureandGo USA
4.49/5

HCC Medical Insurance Services Reviews


  • Overall Rating 4 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I needed a clinic/hospital that carried the rabies vaccine. I was sent a list, made many difficult skype calls, and could not find a facility on their list who had the rabies vaccine. I finally a hospital that wasn't on their list. The insurance called the hospital to set up getting billed directly but the hospital required me to pay up front and then bill the insurance.

    Claim Process
    The rat bite injury occurred 25 February 2013. I just now got back to the U.S. and filed a claim with the insurance today. Thus, I can't yet rate current customer service questions.

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    10 out of 15 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    After I purchased the policy, there was a disclaimer about payments to residents of California. This was not indicated AT ALL in the policy description prior to purchase. I had to call customer service and the person explained that if the underwriter went bankrupt, HCC would not be liable to pay claims in CA. An unlikely event, but something that should have been disclosed in the description of the policy. I would have probably purchased a different policy had I known.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Customer service is great, simple, and straight to the point. My questions were clarified quickly and without delay.

    However, do please note to kindly remind customer staff members to MUTE or MONITOR incoming calls first. When placing a call and getting my notes ready, the automated machine did not place me on HOLD and sent me directly to a customer service representative......during a personal conversation with another employee. I over heard the conversation for 2 to 3 minutes while getting my notes ready wondering if it was a machine or how to properly interrupt the conversation.

    No harm done. We all make mistakes. Just kindly remind customer service representatives to treat all work stations as "Hot Mikes."

    Thank You.

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    4 out of 8 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    So far a good experience. However, the reviews I read for HCC are discouraging. I have only seen negative reviews for their claims processing.

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    2 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    There were technical glitches. Although I paid using my Amex, because of the glitches the transaction apparently did not go through. I had to call twice about this before leaving for my trip to S. Africa. Then I had to leave for my trip. Then I called back again from overseas, they told me that my transaction did not go through. Then I purchased the insurance for the remainder of my travel. I had to spend a lot of time on the phone with your representatives. They were very helpful and courteous but I had to spend extra time on the phone, which I was not happy about.

    I'd still recommend Squaremouth based on my prior experience.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Provided the coverage I needed while I was in canada. I will use for my next trip.

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    2 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    All documentation was presented online to check to see if the details were correct, then sent out in the mail in plenty of time to read and review. It was reasonably clear (this was my first travel insurance policy) and fairly easy to understand for a "first-timer".

    During Trip
    Still processing my claim, but the security of having insurance covered was reassuring.

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    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    I did not file a claim with this insurance company. I only purchased this insurance for primary medical coverage and evacuation purposes. Because my insurance carrier does not cover out of the USA medical costs, I wanted to make sure I had coverage in case the unforeseen emergency happened while traveling. It is also important to think of getting evacuation coverage in case you are traveling to third world countries where adequate medical services may not be available, and you need to be transported to another location. Through Squaremouth I was glad to find coverage which provided for both these needs.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    It took a while for the claim to be processed (about 2 months), but to their credit they did mention a 60-day processing time upfront. I would buy this insurance again/recommend it.

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Inadequate agreements for pre-paid claims in China. Purchased insurance thinking that there were agreements in place rather than the medical department trying to negotiate with the medical facility to accept payment. Otherwise insurance company tried to be responsive. It was a bit confusing trying to get to the medical department as the various people trying to help did not have the information at hand.

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    1 out of 2 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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