Sales & Service Data

TOTAL SALES
12,180
Since 2008
MONTHLY SALES
138
Average Monthly Sales Since 2008
REVIEWS
195
Since 2008
Overall Rating
4.42 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

12,180
policies sold

0.2%
negative reviews

0.2% (30) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    116
  • 4 stars
    38
  • 3 stars
    11
  • 2 stars
    4
  • 1 star  
    6
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4.54/5
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HCC Medical Insurance Services Reviews


  • Overall Rating 3 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Many rules regarding pre-certification and many things not covered. Also paperwork is burdensome. I haven't filed a claim yet so my current review may not be accurate.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    Did not file a claim and never contacted the insurance company.

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    0 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    I did not file a claim so I can not rate HCC service in regards to that. However, signing up for the insurance, receiving confirmation and all necessary information regards insurance gave them a 5 star rating. I would use them again on my next trip.

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Didn't have a claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas America incl US
    Review Received:
    From: Verified Squaremouth Customer

    I didn't need to use my policy, and therefore can't rate the quality of their service or the ease of filing a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Did not have any claims or issues during the trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    We had no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Didn't submit claims

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    0 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    it was a great experience with SquareMouth, A++++++++++++++

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Atlas International excl US
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I did not use any of these services during my trip, therefore I have no basis upon which to rate them.

    Claim Process
    I had no claims for this trip

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    0 out of 11 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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