Name: WorldTrips
Brand: WorldTrips
Rating: 4.27 (416 reviews)

Overall Rating

0.1% (33) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

239
4 stars

90
3 stars

34
2 stars

17
1 star

16

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

60,312

MONTHLY SALES

1294

REVIEWS

416

Overall Rating

Customer Reviews for WorldTrips

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

416 Reviews Since 2008
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Filed claim

Rating 5 out of 5

Policy:
Atlas International excl US

Review Received:
August 22, 2023

Charity from TX Verified Squaremouth Customer

Easy to review plans and was very reasonably priced despite my husband having a preexisting medical condition. Customer service was extremely patient and helpful.

Response From:

WorldTrips:
Andria

Response Received:
August 22, 2023

We appreciate you taking the time to share your experience with us! We are happy to hear that you had a great encounter with our customer service team and were able to choose an appropriate plan for you and your loved one. Thank you for choosing WorldTrips.

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3 out of 4 people found this review helpful

Rating 1 out of 5

Policy:
Atlas Journey Preferred

Review Received:
August 14, 2023

Linda from CA Verified Squaremouth Customer

I submitted claim via email 2 weeks ago and received NO acknowledgement.

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20 out of 21 people found this review helpful

Rating 4 out of 5

Policy:
Atlas Premium International excl US

Review Received:
August 12, 2023

RADO from Thailand Verified Squaremouth Customer

Customer service the worst I have ever experienced.

Getting back to a client after 17 days from the sent email is not acceptable.

I got an answer to my inquiry once I was already back from my trip.

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14 out of 14 people found this review helpful

Rating 5 out of 5

Policy:
Atlas Journey Preferred

Review Received:
July 27, 2023

Marc from NH Verified Squaremouth Customer

Looking forward to completing our claim for trip interruption. We are waiting for receiving a per-diem cost from Odysseys Unlimited to complete the claim.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Atlas Journey Preferred

Review Received:
July 16, 2023

Ina from MD Verified Squaremouth Customer

The phone numbers with which I was provided were not correct.
Using my policy number, I was not able to register on line with the claims processing site nor file a claim through that online portal, as described in the policy document. I had to make 4 phone calls and wait on hold a long time in order to receive instructions to open the claim.

Review Updated: 08/13/2023

It was difficult to start the claim process as the phone number provided on the all of the documents was incorrect for my policy. For same reason I was also unable to initiate the process on line. It took over one hour and many phone calls and wait time to speak to someone who sent me email to start process. But after that, it was straightforward and my claim for medical service was processed quickly.

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22 out of 23 people found this review helpful

Rating 2 out of 5

Policy:
Atlas America incl US

Review Received:
July 14, 2023

Theary from Cambodia Verified Squaremouth Customer

Most of the medical service provide did not recoginize the travel insurance that we bought from you. We are not able to use the insurance.

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15 out of 15 people found this review helpful

Rating 4 out of 5

Policy:
Atlas Journey Preferred

Review Received:
July 11, 2023

HT from CA Verified Squaremouth Customer

Fortunately even though we got sick on our vacation we did not have to cancel.
I called once from the airport to ask a question and got an immediate response which pleasantly surprised me. Thank you

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4 out of 4 people found this review helpful

Rating 5 out of 5

Policy:
Atlas Journey Preferred

Review Received:
July 5, 2023

John from SC Verified Squaremouth Customer

When our trip had mishaps it was great to talk to a live person that was knowledgeable and helpful about our policy

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6 out of 6 people found this review helpful

Rating 5 out of 5

Policy:
Atlas Journey Premier

Review Received:
June 28, 2023

Kellie from FL Verified Squaremouth Customer

Mailes the claim the other day