Reviews, Sales, and Service Ratings for
WorldTrips

Although I didn’t need to file a claim, I was happily as always with Squaremouth and the ease in selecting a policy

Final experience evaluation will be determined by how our claim is handled.

Good experience and a very helpful customer service representative when I had a question pre -departure

Michael, thanks for taking the time to leave us a review. We are glad to hear you had a positive experience. Safe travels.

A claim for cancelled flights will be made as soon as I put together all of the required documentation. A full review of World Trips will be made at that time.

Very difficult to file claim.was impossible to do online, although they say it's easy.ended up having to print everything at library to send(100+pages) needed 5 separate claim headings; bag delay, trip delay,missed connect...on 3rd and final appeal now

Katherine -thank you for taking the time to leave feedback. We are so sorry that the process was difficult for you, and we will use this as an opportunity for improvement. Safe travels.

When we had a last minute medical issue and had to cancel our trip, I uploaded everything into the portal, and they completed the claim in a few weeks with no hassles. Great experience.

Initially ran into a problem with setting up a claim as I had incorrectly used the incorrect policy number. I contacted Atlas and they emailed me the paper version which I manually filled out and mailed. I appreciate that they emailed me confirmation that it had been received. Two weeks later I received a check in the mail with my refund.
Excellent outcome.

We changed our dates slightly and went with a different provider. It was a bit of a challenge to get the policy changed, requiring quite a bit of documentation and e-mails. The initial call with customer service was fine but she had to refer us somewhere else. Being unsure if the change would be accomplished, I purchased an additional policy when I bought our plane tickets to be sure we had direct medical coverage. Luckily, we did not need to use any insurance on out trip, so I cannot comment on how claims are handled, which is, of course, the key to any insurance.

Linda- Thanks for your time and feedback. We apologize that the change process on your policy was clunky, and will use your experience as an opportunity for improvement. Safe travels.