WorldTrips
Overall Rating 4.27 out of 5
Overall Rating 4.27 out of 5 408 Reviews Since 2008

  • Rating 3 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    June 12, 2023
    Katherine from IA Verified Squaremouth Customer

    Very difficult to file claim.was impossible to do online, although they say it's easy.ended up having to print everything at library to send(100+pages) needed 5 separate claim headings; bag delay, trip delay,missed connect...on 3rd and final appeal now

    Response From:
    WorldTrips
    WorldTrips:
    Andria
    Response Received:
    June 13, 2023

    Katherine -thank you for taking the time to leave feedback. We are so sorry that the process was difficult for you, and we will use this as an opportunity for improvement. Safe travels.

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    10 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    June 10, 2023
    Tricia from TX Verified Squaremouth Customer

    When we had a last minute medical issue and had to cancel our trip, I uploaded everything into the portal, and they completed the claim in a few weeks with no hassles. Great experience.

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    9 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas Journey Economy
    Review Received:
    June 9, 2023
    Lesley from TX Verified Squaremouth Customer

    Excellent result from my claim, I was totally satisfied and will definitely use this (these) company (ies) again. This is the first time I've ever had to claim so I wasn't sure how the process was going to work out.

    The only thing I would add is that I found it very onerous having to upload a whole lot of paperwork online, when I was only actually claiming for two aspects. If I ever have to claim again, I'd try to opt for doing it the "old" paperwork & mailing method!

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas Journey Economy
    Review Received:
    June 4, 2023
    Rickie from IL Verified Squaremouth Customer

    Initially ran into a problem with setting up a claim as I had incorrectly used the incorrect policy number. I contacted Atlas and they emailed me the paper version which I manually filled out and mailed. I appreciate that they emailed me confirmation that it had been received. Two weeks later I received a check in the mail with my refund.
    Excellent outcome.

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    10 out of 10 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    May 21, 2023
    Michael from CA Verified Squaremouth Customer

    Spoke with agent who told me I had coverage for missed ports on a cruise. Then had a few emails and delays after submitting to get a final response that missed ports are not covered

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    8 out of 8 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    May 17, 2023
    LJS from PA Verified Squaremouth Customer

    We changed our dates slightly and went with a different provider. It was a bit of a challenge to get the policy changed, requiring quite a bit of documentation and e-mails. The initial call with customer service was fine but she had to refer us somewhere else. Being unsure if the change would be accomplished, I purchased an additional policy when I bought our plane tickets to be sure we had direct medical coverage. Luckily, we did not need to use any insurance on out trip, so I cannot comment on how claims are handled, which is, of course, the key to any insurance.

    Response From:
    WorldTrips
    WorldTrips:
    Andria
    Response Received:
    May 18, 2023

    Linda- Thanks for your time and feedback. We apologize that the change process on your policy was clunky, and will use your experience as an opportunity for improvement. Safe travels.

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    3 out of 4 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    May 5, 2023
    Tara from AZ Verified Squaremouth Customer

    I had a bit of an issue trying to get to the right department to adjust my policy. But once I did, the woman I spoke with was very helpful.

    Response From:
    WorldTrips
    WorldTrips:
    Andria
    Response Received:
    May 8, 2023

    Hi Tara: thank you for taking the time to provide us with a review. Apologies for the upfront confusion, but we’re glad your experience was favorable. Look forward to seeing you traveling with us again in the future!

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    April 28, 2023
    Tammie from AR Verified Squaremouth Customer

    I just filed a claim yesterday; 1 piece of my luggage was delayed for 5 days so I had to purchase some clothes and shoes.

    Review Updated: 05/26/2023

    Covered expenses for which I submitted receipts, but I purchased some tennis shoes from a street vendor for cash that had no receipts.

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    2 out of 5 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    April 13, 2023
    LC from CA Verified Squaremouth Customer

    I didn't get my full set of policy documents until I called WorldTrips. Wasn't a big deal, but could have become problematic if I didn't catch it in time for my trip.

    Response From:
    WorldTrips
    WorldTrips:
    Andria
    Response Received:
    April 17, 2023

    Thanks for taking the time to give us feedback and we apologize for any inconvenience. Well take this as an opportunity for improvement. Safe travels!

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    6 out of 6 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Atlas Journey Preferred
    Review Received:
    April 9, 2023
    Kimberlee from WA Verified Squaremouth Customer

    The 24 hour assistance line was easy to access and I spoke with a very nice lady. I was transferred to claims when I had a question regarding refunds, this women was rude and very unhelpful with me. When my claim is filed I certainly hope that the claims department will be more transparent and helpful in trying to resolve this matter.

    Response From:
    WorldTrips
    WorldTrips:
    Andria
    Response Received:
    April 10, 2023

    Thank you for taking the time to share feedback. We apologize for your negative experience with customer service, this is certainly not the experience we hope to deliver. We’ll be sure to review this situation and identify any opportunities for improvement. We hope you are feeling better and that you will be able to rebook your trip in the future. Thank you again and safe travels.

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    4 out of 5 people found this review helpful