Reviews, Sales, and Service Ratings for
HTH Travel Insurance

Before the trip we talked to HTH about the Coronavirus. They told us that they would not cover any problem due to Coronavirus. They would not cover trip interruption, or quarantine or anything related to Coronavirus. So we asked if the would cover trip cancellation due to Coronavirus concerns. They said yes. But when we cancelled the trip and submitted a claim they denied it.

Hello,

Thank you for your review!

We apologize for the inconvenience and confusion while answering your questions prior to your policy purchase.

Medical expenses due to Coronavirus are covered under your policy. Because we supplied incorrect information, we are looking into whether an exception can be made for the trip cancellation coverage. Our customer service department will reach out to advise either way.

Best regards,
HTH Worldwide

One of my traveling companions took a bad fall on 2/3/20 requiring 5 stitches to her head, but she also broke both her wrists requiring surgery a week later needless to say I notified HTH travel insurance on 2/4/20 I would not be going on the cruise by myself. I am 70 yrs old and would never take a cruise on my own. HTH agent sent me all the claim forms I would need via email. So far happy with rep and service I have been provided. I mailed my claim last week.

Very helpful and personal customer service representative who assisted in changing the dates of my travel policy.

I have filed a medical claim through HTH since my return from my vacation.

Why on vacation, while in Switzerland, I called HTH and asked some questions. Due to the labor strikes in Paris, we were concerned about being able to get to Paris and get out of Paris. We had received notification that our pre-purchased train tickets to Paris from Lausanne, Switzerland had been cancelled. We were also concerned about our safety in traveling to Paris. I called HTH and asked questions as to if we didn't go to Paris due to the strikes and that our train had been cancelled, what kind of coverage did I have to recoup what we had spent on train tickets, what was due at a hotel, and that we would probably have to fly from Geneva, Switzerland to London (which was on our itinerary after Paris). What infuriated my husband and I is that the lady I spoke with on the phone told me she would research and call me back in 15 minutes. 15 minutes, she said. She never - never - called me back. Not only was that a slap in the face it took your company ONE WEEK to respond to my husband by email. That is a failing grade for your company! I believe I called HTH on 12/26/19 in the evening, Switzerland time. Below I have copied the email we received ONE WEEK LATER. AND what I was questioning is not on page 8 or 9. You were absolutely no help. I look forward to my medical claim being paid in full. Kay Rivard

From: Customer Service GeoBlue

Hello,

Thank you for your review!

We apologize for the poor service level you received when attempting to verify benefits. We are training our representatives to ensure this lapse does not occur in the future.

Our TripProtector plan customer service team will reach out to you to answer your outstanding questions and help with claim submission.

If you need further assistance, please call 844.276.1213 or email tripprotection@hthworldwide.com.

Best regards,
HTH Worldwide

The agent had things ready to go and I paid the premium and kept the policy on my iPad. No claims but I had the feeling that I had some security.....traveling. Thanks

Purchasing your insurance was easy, quick and affordable for my needs. I appreciated your chat line availability when I had questions prior to the purchase. I also appreciated the ability to add it to my wallet on my IPhone.

Very easy to use. A little confusing to do on line. I want to just do it over the phone and not on line. But thanks anyway. Got through it.

It was an easy process because I could compare specific elements and choose the insurance best suited for my needs!

We had to cut trip short because of a death in the family and were reimbursed for the extra flight expenses

EVERYONE I deal with at HTH was knowledgeable and understanding -- and Professional. They were a pleasure to work with. I immediately referred them to my son who is traveling abroad and bought a policy.