Reviews, Sales, and Service Ratings for
HTH Travel Insurance

I had to cancel my travel plans (husband ended up in hospital). I forwarded all paperwork to HTH Travel Insurance, last week. I have not heard from them yet, but, it may be too soon. I'm not sure how long it takes to hear back.

Spoke personally with staff who assisted me in selecting a policy that specifically addressed our needs and priorities. That was very useful.
I needed a policy for a period of 5 weeks and my husband for only 9-10 days… but I found later that he'd also been covered for the five weeks. Do not know if that meant we paid more than we could have with his significantly less time period. However, too busy and working to call in and see if it could have been changed.

Did we overpay?

I did speak to a representative prior to purchasing a policy . I felt she was honest and truthful in answers to my questions regarding our situation. I am happy to report that we did not need to use the service but had peace of mind during our trip.

Terrible customer service. Avoid at all costs.

I needed to change the start date on my travel. Contacted customer service via email. they did change the date but never responded to my email. I found out only by going out to check the policy. A little extra service would go a long way. Actually in my book, it is just common curtesy.

Overall, the plan suited my pre-departure travel needs. Unfortunately, I experienced two issues during my trip which caused interruptions (A. Flight delay and B. cancellation and illness). It was an extremely arduous task to reach an operator and when I did, after several calls and transfers to various departments, most were not even knowledgeable about my plan or lacked the skills or motivation to troubleshoot. Moreover, one of my travel mishaps occurred on a weekend and during the holiday season, so one of the main departments was closed which further added to the overall cumbersome experience.

Operators should be available around the clock to respond to customer needs as international issues due arise, which should be a major benefit of the travel insurance after all: accessibility. Also, customers should have access to a knowledgeable, trained representatives who are well versed on policy on a consistent level instead of providing information on a speculative basis.

Overall, I am dissatisfied with the service. I do not recommendation this company.

WE HAVE TO CANCELED THE TRIP DUE TO MEDICAL REASON.
YOU AND HTH INS. CO. WERE GOOD. THEY TOOK CARE US WELL. I WILL RECOMEND.

The best part of having Insurance is for peace of mind! And, hopefully never having to use it!

We were a little disappointed that our insurance did not cover any of our hotel and other expenses when our flights were cancelled due to the weekend snowstorm. But the rep I spoke with was very respectful and pleasant when I called to inquire. As they say, the Devils in the details.

The interaction and claim filling as well there rapid response was excellent. The purchase of the policy was easy and clear. Follow up by HTH was very well done!