Reviews, Sales, and Service Ratings for
HTH Travel Insurance

So far so good. Have never had to fike a claim so can't say for sure but hopefully my loyalty brings your loyalty

My trip was canceled d/t "regional issues" in the Baltic Sea. HTH Insurance is denying my claim stating it was Covid related. Virgin Cruise at no time indicated it was covid related. The cancelation letter clearly states "regional issues"

On my initial call to HTH, someone answered the phone in five minutes. After a brief discussion, she switched me to I believe it would be Claims. I waited over an hour and they never answered. I called a second time a day or two later. After waiting about an hour, I left my callback number. They never called me back. I also sent an email that went unanswered. Upon returning home, I began the claims process, and this time they answered the phone in about 20 or 25 minutes . At this point, I am almost ready to submit my claim. I expect to do that in the next few days.

We received helpful information in respect of our travel situation as SAS (Scandinavian Airlines) was hit by a pilot strike at the time of our departure from Copenhagen to San Francisco. However, SAS re-booked us on a Lufthansa departure. Thus we did not have to utilize the insurance to pay for alternative tickets.

However, Karsten unfortunately lost his wedding ring during the trip. He will contact you by phone to address this matter.

Too early to evaluate.
I spoke to an agent who sent me a form for lost luggage.
I have competed the claim and forwarded it to the company.
I am awaiting a response.

Thanks for your review! We’re happy we’ve been able to meet your expectations thus far, and hope you continue to be happy with your coverage!

Fraud fraud fraud , my baggage was lost , I Emailed I called and you guys didn’t respond back, my calls were left hanging for hours. Buyers be aware.

Thank you for your review! In order to process lost baggage claims you must submit a baggage loss and delay claim form. Please fill out and return so we can process your claim accordingly.

I needed to change the dates on my policy due to travel changes. When’s speaking to customer service everyone was kind and considerate but the job never got done. It seem to have been held up in the review department
It literally took two months to get the paperwork documents to be able to send to my travel agent, Along with a phone call every week.

We are sorry about your experience. Due the strain of the pandemic and higher than normal inquiry volumes, we are doing our best to respond to all inquiries in the order they were received. We appreciate your patience and understanding as we work through these unprecedented circumstances.

My experience with HTH is the worst experience I have ever had with a company. I was injured in South America and could not get in touch with anyone to have my flight changed or find a Dr. the 24 hour assistance is a lie . What one does not understand is there is no way to print the forms HTH wants in a 3rd world country .Then there is no customer service as well.
Thank you,
Mr. Middleswart