Reviews, Sales, and Service Ratings for
HTH Travel Insurance

I had to cancel my trip.......So, I originally sent an email (online) claim in on November 29. I then sent in a claim form by US mail on December 8. I had to call the company on December 18 to see what was happening to my claim. It was a good thing I called because they said they needed more information, which I then faxed to them (they did NOT contact me about the information they wanted. As a matter of fact, they HAD the information but I re-sent it)....
I called on December 26 and was told they had sent me a check on December 22. I called on January 12 to see where my check was. They told me they sent it December 21 (hmm). I was told to wait 30 days to call back again. On January 22 to tell them I STILL had not received my check...I was told they would communicate with me in a couple of days via email about the check. I have not heard anything from this company.
Horrible communications and horrible (so far) company to dealwith.

Thank you for your review. Currently, we are experiencing a higher-than-normal volume of claims, which has resulted in a delay in our processing time. Please be assured that our team is diligently working to address this issue and process all claims in the order they were received. Please reach out to our customer service team again to follow up on the status of your reimbursement.

Easy to get quotes and sign up online. Gave me peace of mind!

I, unfortunately, had to utilize medical facilities on my most recent trip, and had a good experience with HTH. It took a while to be connected to the 24 hr help line, but once I did, they emailed me a list of hospitals they recommended. In addition, since HTH is directly connected with GeoBlue, they noted which facilities are affiliated with GeoBlue, and those places 'may' direct bill, avoiding paying myself first and making claim later. I went to one of those medical centers, and in the admissions area, they informed me that to obtain that direct payment, they needed a note/letter/email from HTH-GeoBlue of guarantee of payment. After searching online for a while for the right phone number, I was connected to someone who instantly created that email for me, and sent it to me and to the hospital. The whole thing took less than 30 minutes. With that letter in tow, I was able to be seen, treated and released without payment on my part. This made the entire episode easier on me. So, I had a very positive experience with HTH and would absolutely use them again.

Purchase was convenient. Did not file a claim so unable to assess that process. Probably would purchase again.

Very difficult to reach them and when I did they would only say I had to file my small claim through the internet. I told them it was difficult for me as they sent me the claiim form and it would not fill out on the computer and they refused to do anything about it so I did download the forms and tried to fill them out by hand and mail them in, I have not heard anything, i was hoping that by using your service i was provided a legitimate company but now I am unsure so very disappointed so far for the premium we paid, Thank you

Thank you for your review! Our claims process typically takes 30-45 days to process and review. To check on the status of your claim, please email our customer service team at customerservice@hthworldwide.com.

Liked the coverage offered and value. Easy to go on line and purchase it. Liked that it was primary for health Insurance. Also strong rated company

Excellent experience with HTH Travel Insurance. Great coverage for short term travel. Will use HTH again

HTH was very helpful all along the way.

Trip went as planned,did not need to file a claim.

Experience was good. I had mono issues, no claims, so I am not able to judge whether a lower priced policy would have been just as good.