Reviews, Sales, and Service Ratings for
HTH Travel Insurance

I have nothing but high praise for the experience. All questions were answered and the information was complete with zero confusion. Thankfully I did not need to utilize my coverage but I traveled with the confidence that if I needed it would be there. I will definitely use this service again and recommend this to my friends and family.

Filing the claim was very straightforward and I was contacted for some clarification and the claim was paid. It took about 2 months which seems very fair considering the amount of claims being processed.

Questions answered with respect to car rental coverage both personally and adequately!

We did not file a claim and I can only refer to purchasing a policy. The process was easy and clear, and I contacted customer service once with a question to clarify the policy. The representative was very helpful, friendly and professional. I will use HTH travel insurance again.

we sent in also the forms for a claim - medical- and the doctor's note and are waiting to hear from your about the return of the Celta air fare for both of us. The information was sent to you on October 11th. Please reply ASAP.

Thank you for your review! Due to the in depth nature of claims, our claims process can take 30-45 days. Our claims department will reach out to you if they need any further information, or once the claim has been fully processed.

The process for filing a claim is complex and burdensome. So much so that I may forgo making a claim. Our flight was delayed by four hours and a bag was lost for two days. They require extensive paperwork which is understandable. The very poor communication about that paperwork both on the phone and in their claim materials is irresponsibly bad. My time is worth more than the effort it will take to work their system to recover $400 to $600 in losses.

HTH Travel says it has 24/7 customer service, but this only applies for emergency medical care. For everything else, you have to contact them during regular business hours on Eastern US time zone, which is very difficult to do from many international locations. They are also very busy during their business hours, so I was never able to speak to an agent during our trip. I left a message with my contact information to receive a call when an agent was available, after being prompted to do so due to the high call volume. I was never contacted.

We are sorry about your experience. Due the strain of the pandemic and higher than normal inquiry volumes, we are doing our best to respond to all inquiries in the order they were received. We appreciate your patience and understanding as we work through these unprecedented circumstances.