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Had no need of service, fortunately.
Cancelled policy do to change with travel plans. IMG cancelled and refunded monies without problem.
Squaremouth rep should have mentioned to me that IMG is only a secondary insurer as i wanted a primary insurer. Big difference!!!
we changed the dates of our trip and informed IMG by Email. We were halfway through the trip before I got confirmation from them that the policy would be in effect for the new days.
I'm going to a trip to Vietnam for 6 weeks, therefore, I needed a quote. please contact us at this email or 714-657-5995 thanks
Since I bought the insurance through squaremouth and have no claim, I didn't have any experirnce with IMG.
At first I did want to make a claim but then I found the missing item
My online experience prior to departure was very positive — I used the online chat to help navigate my choices. However, when i needed to access IMG for emergency assistance, the office was getting ready to close and they didn't have my policy on file and said i had to wait for it to be emailed to me in order to understand what i was eligible for. It was September 8, Friday afternoon when i just learned that my return flight home to Miami was cancelled due to Hurricane Irma. All the airports were closing and there was no way for me to return home to Miami. Desperate to get back to the states, i made other plans on my own recourse. i contacted IMG Monday, September 11 to file a claim and spoke to several representatives who said i was not eligible to file a claim because the Natural Disaster needed to happen in my home town/country. Miami/S. Florida is my hometown and place of employment. The region and state was under mandatory evacuation, closing all airports due to Category 4 life-threatening strength. The destruction of Hurricane Irma could hit $120 billion in the United States and Caribbean and has been listed as the worst hurricane in history to date. As stated in my policy listed below, Hurricane Irma was a Natural Disaster (N) and therefore my trip was Interrupted (R) because this directly effected me returning to my home country (USA) and home town (MIAMI). I called IMG again and they told me someone will return my call, 5-days later i'm still waiting for the return call on how to make a claim. I'm extremely disappointed with their customer service, lack of awareness and knowledge of policy and connection to hurricane Irma and lack of compassion by IMG. PLEASE SOMEONE FROM IMG RESPOND.
N. Natural Disaster
NATURAL DISASTER: Subject to the Terms of this insurance and in the event of a Natural Disaster that occurred during the Period of Coverage, the Company will pay the Insured Person up to the amount shown in the SCHEDULE OF BENEFITS/LIMITS if the Insured Person is displaced from scheduled, paid accommodations due to an evacuation before a forecasted Natural Disaster or following a Natural Disaster. The evacuation must have been ordered and mandated by the governmental authorities having jurisdiction over the location of the predicted or actual Natural Disaster.
R. TRIP INTERRUPTION: Subject to the Terms of this insurance and in the event of the Unexpected death of a Relative of the Insured Person, or in the event the Insured Person’s trip or travel plans must be cancelled or interrupted as a result of a break-in or substantial destruction due to a fire or Natural Disaster of the Insured Person’s principal residence in his/her Home Country, the Company will reimburse the Insured Person’s actual expense up to the amount shown in the SCHEDULE OF BENEFITS/LIMITS for the costs of a one-way air or ground transportation ticket of the same class as the unused travel ticket to transport the Insured Person from the International airport nearest to where the Insured Person was located at the time of learning of such death or destruction to the International airport nearest to: (i) the location of the Relative’s funeral or place of burial, or (ii) the Insured Person’s destroyed principal residence; subject to the following conditions and limitations:
(1) The Insured Person must be outside of his/her Home Country at the time of the Unexpected death of the Relative or the substantial destruction of the principal residence; and
I decided to purchase the medical insurance for my husband and myself because we were going to a third world country. We were just gone for a week but you never know..... We didn't need to use it but having it gave me piece of mind !!!
Very easy process. Spoke to a representative who recommended coverage amounts. All the information was emailed to me and we were able to print out our cards and go.
excellent service from start to finish, would recommend to anybody. Peter.
Contacted IMG via email after a fall with questions about my policy. I ended up not needing to go to a doctor but was very happy with the fast and comprehensive response I received.
Thank you for allowing IMG to provide you with World Class International Medical Insurance. We look forward to serving you again in the future.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more