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Rating 5 out of 5Policy:
iTravelInsured Travel SEReview Received:
February 29, 2024Patricia from FL Verified Squaremouth CustomerMy cruise was scheduled for February 17, 2024. My husband passed away unexpectedly in mid January. I received an email yesterday. They are paying for the cruise and the parking -- everything that I submitted. The payment is being processed.
Review Updated: 03/28/2024
They asked for a lot of information. I had all the necessary paperwork. I was able to email instead of us mail. That saved a lot of time. They paid the claim in full. I called a couple of times when I started the claim and everyone was very helpful and considerate.
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8 out of 8 people found this review helpful -
Rating 1 out of 5Policy:
iTravelInsured Travel EssentialReview Received:
February 28, 2024Lowell from VA Verified Squaremouth CustomerThe claim was initially denied based on an incompetent error on IMGs part. They said that the policy wasn’t in effect, apparently thinking that the policy began in December 2024 when in fact it was purchased in December 2023. This required a phone call to IMF. They admitted their obvious error. We have yet to receive any reimbursement. This will probably require another phone call. Needless to say, we won’t be using IMG again.
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2 out of 2 people found this review helpful -
Rating 2 out of 5Policy:
iTravelInsured Travel SEReview Received:
February 27, 2024Sylvia from NH Verified Squaremouth CustomerVery slow to respond. Website and claim process not very clear.
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0 out of 0 people found this review helpful -
Rating 2 out of 5Policy:
Patriot America PlatinumReview Received:
February 27, 2024Pieter van Roekel from Portugal Verified Squaremouth CustomerWas this review helpful to you?Just poor and impatient service. Also, the urgent care clinic had a lot of difficulties validating my policy so I ended up having to pay over the counter even though I had confirmed they were in network.
5 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
iTravelInsured Travel LX BasicReview Received:
February 24, 2024Elizabeth from MD Verified Squaremouth CustomerWas this review helpful to you?I had to make a date change to my travel insurance. I contacted customer service and it was completed and sent to me within 5 minutes. We had a wonderful trip and it was good to have the assurance that our trip was protected.
1 out of 2 people found this review helpful -
Rating 3 out of 5Policy:
iTravelInsured Travel LiteReview Received:
February 22, 2024JAMES from NC Verified Squaremouth CustomerWas this review helpful to you?Still providing the requested info to facilitate this claim.
4 out of 5 people found this review helpful -
Rating 2 out of 5Policy:
iTravelInsured Travel SEReview Received:
February 21, 2024Lauren from GA Verified Squaremouth CustomerWas this review helpful to you?IMG has been horrible to work with. We filed a claim and have done everything they've asked for. They are not following their own guidelines/timelines and take forever to respond. I do not recommend them.
13 out of 13 people found this review helpful -
Rating 3 out of 5Policy:
iTravelInsured Travel SEReview Received:
February 20, 2024Djamila from MA Verified Squaremouth CustomerWe had to file a claim.. I called from Europe several times and often got conflicting information. Now that we have filed a claim, they are telling what I was told was incorrect and not paying claims that I was told were going to be covered. I'm appealing the decision now. But overall, very disappointed and will not use again
Review Updated: 03/19/2024
While they ultimately did pay 95% of our claim, the process took way too long and there is no way to speak to anyone with any authority so it’s very frustrating. You submit paperwork they give them self 10 days to review the paperwork and they send you an answer then you ask a question and then it’s another 10 days so we submitted everything in January and we received our payment 2 1/2 months later They also were incredibly nitpicky about a $23 receipt which we had the credit card receipt for but not the original one so yes, we did ultimately get our money but the amount of work it took to get the money in my opinion felt excessive and it could’ve been handled so much quicker if they were willing to give you just one phone call oh and repeated request for phone calls that were promised or ignored
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11 out of 11 people found this review helpful -
Rating 5 out of 5Policy:
iTravelInsured Travel SEReview Received:
February 20, 2024Leonard from TX Verified Squaremouth CustomerWas this review helpful to you?The policy coverage was verified thru their rep who was very polite.
The problem with purchasing coverage is for your company to give real time examples like ...we had a person medically evacuated from Aruba to the USA and the cost was approximately xx dollars.
This info would help us decide amout of insurance coverage to buy. Your representative had no clue.
5 out of 6 people found this review helpful -
Rating 4 out of 5Policy:
iTravelInsured Travel EssentialReview Received:
February 19, 2024Deborah from MA Verified Squaremouth CustomerWas this review helpful to you?I am waiting to hear from you, I sent in all my paper work.
2 out of 2 people found this review helpful
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