Reviews, Sales, and Service Ratings for
IMG

Still waiting to hear about the claim. It’s been weeks since I submitted it!

Thankfully no claim!
But my previous policy I did have a claim and it is why we went through you again!

Every question was answered and everyone I spoke with during the purchase process was helpful. Now that I’ve filed a claim and answered a question I haven’t heard anything and it’s been several weeks. I’m concerned.

I purchased my policy 3 weeks after the Gaza war broke out. IMG refused to compensate me for the cancelled return leg of my Tel-Aviv-Chicago R/T ticket. They claimed that since I bought the insurance less than 30 days after the Gaza war broke, I was not covered for trip disruption.

IMG never alerted me to that strange caveat upon selling me their policy. This exception is probably buried somewhere in the very-very long policy, and I doubt anyone reads this lengthy policy before purchasing travel insurance online. I find their conduct at best unethical, if not a pure scam.

I will never deal with them again, will tell all my traveling friends to avoid them, and hope you'll take my comment into account. It is a BAD company to do business with.

Dr. Edna Grad

Accessible, helpful, comprehensive.

My luggage was lost for 7 days, I did not recieve the full amount from you as per the policy. I also have a huge phone bill after calling air canada for may days trying to locate my case. Can I submit a claim for this?
Thanks.
Victoria Scharer.

Some confusion at IMG whether I could purchase a second policy to cover airfare only instead of simply increasing the cost of the original policy, but after several phone calls this was resolved. Reps at IMG were helpful and patient as we worked through it.

Some confusion at IMG whether I could purchase a second policy to cover airfare only instead of simply increasing the cost of the original policy, but after several phone calls this was resolved. Reps at IMG were helpful and patient as we worked through it.

I checked with IMG as to whether the event that occurred and the refund I requested would be covered. I was assured it would be. I have now filed a claim and await a decision.

I had purchase travel Insurance for my husband ENRIQUE AMADOR LAST Aug 8, 2023 for our travel from October 18- jan 27 2024.
Unfortunately Mr Enrique Amador died October 23, 2023 in Medical City Hospital emergency room, Pasig, Metro Manila.
The next day My daughter who was in USA contacted your IMG to seek for assistance. They were helpful and my daughter flew ASAP the next day and purchased her own Ticket. As Talking to the insurance company IMG we tried to comply to allthe required documents needed as soon as we arrived to USA. Meantine from Oct 24-Oct 29 my husband was temporarily placed in Arlington Chapel funeral Home, not knowing yet how we will manage to bring him back home to New Jersey. He ended up cremated and we flew back Nov 7 to USA. The delayed to return back is due to some international transfer regulations, airline rules and so on. as soon as we arrived to NJ,USA we STARTED OUR CLAIM OFFICIALLY WITH HIS i8ID NUMBER GIVEN BY YOUR OFFICE. TO THIS DATE WHAT HAD BEEN PAID ON OUR CLAIM ARETHE FOLLOWING
1. EMERGENCY ROOM BILL IN DEC( $1608.76)
2. iNTERRRUPTION TRIP FEB 5 ( $ 765.25)

i JUST CALLED IMG TO INQUIRE WHAT is the status of the rest of our claims.. They said it will be still under review.
I hope you can help me with the claims I had filed and would be nice to let me know what are covered in his policy.
Thank You for your kind consideration.

MRS THEONILA AMADOR ( SPOUSE)