Reviews, Sales, and Service Ratings for
IMG

Sent claim for medical services in Cambodia. Have not heard back other than telling me to use their form which I did. Have not heard back.

ItravelInsured was very responsive and completed the review as well as servicing our claim very promptly and satisfactorily. I did not have to contact them until about 2 months past submission to answer a couple of their questions.

When I asked for name spelling changes, they were made immediately and updated documents were emailed to me right away. Thank you!

Very poor customer service, they had no idea where Merida was, Mexico. The terrible translation service. I never use your insurance again. I have an invoice with you to collect.

Make sure your web site is set up to process Allied Post Office information for addresses (APO AE)

I needed to change the coverage dates for my policy; their customer service team was very helpful.

Our trip was cancelled due to lack of water in the Rhine River. We were presently surprised when we received our refund for the cost of the insurance within a couple weeks. We had no hassle, which was good because we felt bad that our trip was cancelled.

Nationwide Insurance Co with whom the policy exists has been uncooperative in handling my claim after repeated calls, forms submitted by me an my doctor. They have asked me to authorise their access to all my medical records from my medical provider which is an invasion of my privacy and which I will not do.
I have never had a poorer experience with an travel insurance company. I appealed to Squaremouth for help and did not receive any.

There was confusion by the customer service representative re: medical coverage as primary vs secondary when I called re: I’d cards. They claimed medical coverage was secondary but my confirmation indicated primary. It took a bit of time both in the phone and subsequent call back by carrier but primary medical coverage was ultimately confirmed. I Don’t know whether it was an ill informed agent or an error in how policy was issued to me but recorded by the carrier. In the end it was resolved but it took an effort to get confirmation.