Reviews, Sales, and Service Ratings for
IMG

Took the Patriot America insurance for my trip to the USA
Fell down and broke my hand
2 Complaints
1 When I went to the clinic for an XRay, I had to pay upfront because the IMG phone number was not responsive when the care provider tried to call them
2 I made the claim. They say that the claim will be treated 40 working days from the day the claim was made. It was not. When I contacted them to find out what was happening, they said they TRY to treat the claim within 30 days but they don't have to. In the end, my claim was processed, but it took nearly 4 months

We apologize for the inconvenience during your claim process. Thank you for your patience and hope you had a good vacation.

My agent/person was very competent and professional along with being very pleasant. Would definitely recommend them.

Very easy to obtain the insurance online. I have FEP Anthem Blue Cross which will cover me overseas but I was concerned since the country of Equador requires insurance that lists your dates of travel. My insurance company only provided a letter with the date of enrollment. Your plan gave me reassurance that I would be able to enter the country with the dates of coverage listed. I was not asked to provide the information at immigration at the airport but it was good to know that I had it in case I was asked for it.

Very eady

Policy had great value and features as compared to similarly-priced policies. Good customer service that provided clarification on plan.Easy to do business with. Gave me the reassurance I needed to book and enjoy my trip with peace of mind.

iTravelInsured was quick to provide the necessary forms to file for Trip Cancellation,

I filed the paperwork for Trip Cancellation three weeks ago and receipt of my filing was quickly acknowledged. I have heard nothing since that time but assume my claim is being processed and will be resolved soon.

On the positive side, the main person I spoke with was pleasant and seemed to be trying to be helpful. But it was confusing trying to figure out who to talk to about what - e.g., benefits, vs. "necessary" medical care vs. emergency travel arrangements. And it was impossible to find out at the time what would or might be covered. An IMG representative told the doctor treating my son that she should discharge him with an IV in his jugular and have me give him injectable medication in his neck while taking a commercial flight home. (The doctor thought that was outrageous and thankfully refused to do it.)

Had no need of service, fortunately.

Cancelled policy do to change with travel plans. IMG cancelled and refunded monies without problem.
Squaremouth rep should have mentioned to me that IMG is only a secondary insurer as i wanted a primary insurer. Big difference!!!