IMG
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,893 Reviews Since 2005

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    November 20, 2023
    Catherine from CA Verified Squaremouth Customer

    I can’t believe how long it is taking IMG to address my claim. I sent documentation by mail on Oct. 24. When I sent an inquiry on Nov. 10th regarding my status I got a reply last Wednesday that my claim is awaiting assignment. It is a minor claim of less than $300. We travel a lot (at least 2 major trips per year) but I will not purchase from IMG again.

    Review Updated: 12/23/2023

    They may have settled with me but they made it VERY difficult to file. First off, they did not even have my policy listed as a current contract with them. They had a policy from about 18-20 months prior. So I could not even make a claim through the on line process. When I called they sent me a link but there was not sufficient space to put some of my claim information. I was finally able to print it off and sent it. I was concerned they would say it had not arrived in a timely manner so I even paid extra to have it delivered by register mail-at an additional cost to me. All this hassle for a claim that was less than $300.00
    I will NEVER purchase travel insurance with IMG again. I had a previous claim a couple of years prior with another travel insurance company and the claim was resolved with check in hand in less than a week-and for substantially more money. My husband and I each had a claim which Tin Leg responded and paid out in less than a week. This is probably unusual but IMG is at the other end of customer “no satisfaction” list.

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    9 out of 9 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    November 18, 2023
    deborah from MT Verified Squaremouth Customer

    Well since I did not have a claim this is hard to rate, but the cost seemed reasonable

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    1 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    November 16, 2023
    Marina from MD Verified Squaremouth Customer

    We filed an appeal and were denied. Due to really bad weather, we did not go to Greenland and spent 7 days on the ship going up and down the Bay of Fundy, looking for a port to take us.
    The claim was denied due to the fact that we did get to Canada. We all wanted to go to Greenland.
    The plan states under "trip Interruption", that if you can't complete your trip, you are covered.
    Under "other covered events", No. 10. we did have a delay for over 6 hrs. Not really a delay, but a total cancellation.Section No. 12, states it's covered if we were under hurricane watch. The seas were really rough and people were getting sick.
    The policy does not specify that the entire trip has to be cancelled.

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    7 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    November 15, 2023
    DAVID from UT Verified Squaremouth Customer

    Had to adjust Return Date on policy; Called IMG and they quickly changed date on policy and did not charge extra. Great!

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    November 13, 2023
    Marianne from TX Verified Squaremouth Customer

    Fortunatly we did not have to use the insurance but it was reassuring to know we had it if needed.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    November 13, 2023
    Larry from NC Verified Squaremouth Customer

    Not satisfied with their coverage. The incident happened in the foreign country but the insurance company would not cover the cost for the follow-up/ check-up and care after we returned home back in the States.

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    3 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel LX Basic
    Review Received:
    November 12, 2023
    Schilling from OH Verified Squaremouth Customer

    N/a

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    November 12, 2023
    Eugene from NJ Verified Squaremouth Customer

    Got Covid just before leaving, had to cancel. Filed a claim, waiting for disposition

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    1 out of 6 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    November 12, 2023
    Sandra from CA Verified Squaremouth Customer

    Easy to deal with

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    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    November 11, 2023
    Donald from IL Verified Squaremouth Customer

    My companion was ill on our final travel morning. Called IMG and was basically told they don’t do anything unless there it’s a hospitalization. Had to find physician on our own. Missed flight and had to find a flight on our own 2 days later. Claim filed for medical cost, hotel cost during delay and air fare.

    Review Updated: 01/10/2024

    At the end of a wonderful Rhine River trip, we were to fly home but my companion woke at 3:00am terribly ill. She required medical attention, and we missed our flight.

    We incurred about $2000 in additional costs for 2 days hotel, a Dr visit (It was Amsterdam. The Doctor made a trip to the hotel, on his bicycle), some food, and additional air fare.

    The IMG claims process was straight forward, totally on line, required only a reasonable amount of documentation, and was handled by a processor who clearly communicated the additional items I failed to send. When complete, the claim was approved for payment promptly. Great example of customer oriented best practices. Thanks IMG and Squaremouth.

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    10 out of 11 people found this review helpful

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