Sales & Service Data

TOTAL SALES
11,726
Since 2004
MONTHLY SALES
23
Average Monthly Sales Since 2004
REVIEWS
525
Since 2004
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,726
policies sold

0.6%
negative reviews

0.6% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    301
  • 4 stars
    112
  • 3 stars
    45
  • 2 stars
    9
  • 1 star  
    15
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

iTravelInsured Reviews


  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not use service

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I did not have to contact the insurance carrier.

    Claim Process
    No claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Since we are both on Medicare it is helpful to have the option of not buying medical coverage for domestic travel. Everything went well with purchasing this insurance but I cannot make any comment about your service as we did not have to file a claim.

    During Trip
    None of these are applicable.

    Claim Process
    No claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    NA.

    During Trip
    Did not use.

    Claim Process
    Did not use.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    did not use

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    didn't need much, bought on line, printed and fortunately never had to use it

    During Trip
    provided peace of mind at a reasonable cost

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Since all transactions were done on-line, I rated 5 stars on all of the above due to ease of access and completion of our insurance needs. We received our confirmation and policy via email within minutes.

    During Trip
    No contact was necessary.

    Claim Process
    No claims were made although we wished we had gotten some type of theft insurance when our laptop was stolen at our hotel! We were happy not to have made a claim for medical problems.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    didn't need to contact

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    N/A did not make claim and did not use customer service.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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