Sales & Service Data

TOTAL SALES
11,519
Since 2004
MONTHLY SALES
13
Average Monthly Sales Since 2004
REVIEWS
518
Since 2004
Overall Rating
4.39 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,519
policies sold

0.6%
negative reviews

0.6% (67) negative reviews to sales
Average on Squaremouth is 0.7%

  • 5 stars
    299
  • 4 stars
    109
  • 3 stars
    43
  • 2 stars
    9
  • 1 stars
    15
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.48/5

iTravelInsured Reviews


  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    NA.

    During Trip
    Did not use.

    Claim Process
    Did not use.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    did not use

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    didn't need much, bought on line, printed and fortunately never had to use it

    During Trip
    provided peace of mind at a reasonable cost

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  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Since all transactions were done on-line, I rated 5 stars on all of the above due to ease of access and completion of our insurance needs. We received our confirmation and policy via email within minutes.

    During Trip
    No contact was necessary.

    Claim Process
    No claims were made although we wished we had gotten some type of theft insurance when our laptop was stolen at our hotel! We were happy not to have made a claim for medical problems.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    didn't need to contact

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    N/A did not make claim and did not use customer service.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I never took the trip. A storm came up and I cancelled the insurance after getting my airline refund. Even the same day as the trip, they let me cancel and get my money back. They may have been afraid I would file a claim for change fees though.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Why I am rating customer servic low is not that the person was lacking but that the policy did not provide moving my existing 1 week policy(postponded because of Hurricane Sandy) to the week provided by my travel agent as a replacement for our cancelled flight. Yet I had no claim????

    During Trip
    did not use

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    did not use

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    was prompt in contacting me, which was reassuring (to a first time customer) and for around $100 we had peace of mind that we were covered since we were leaving behind aged parents. I will use them again.

    During Trip
    Not applicable

    Claim Process
    No claim was made

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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