Reviews, Sales and Service Ratings for iTravelInsured

iTravelInsured Sales & Service Data

Total Sales
11,388
since 2004
Monthly Sales
46
average monthly sales since 2004
Reviews
505
reviews since 2004
Overall Rating
4.39 out of 5
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4.55/5
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average on squaremouth 13,163 policies sold - 252 average monthly sales over last 3 months - 14,953 reviews - overall rating 4.47 out of 5

iTravelInsured Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.39

average on squaremouth 4.47 out of 5

11,388 policies sold
0.6% negative reviews

0.6% (66) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    292
  • 4 star
    104
  • 3 star
    43
  • 2 star
    9
  • 1 star
    14
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Elite
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    Why I am rating customer servic low is not that the person was lacking but that the policy did not provide moving my existing 1 week policy(postponded because of Hurricane Sandy) to the week provided by my travel agent as a replacement for our cancelled flight. Yet I had no claim????

    During Trip
    did not use

    Claim Process
    no claim

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Travel Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    did not use

    Claim Process
    no claim

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Standard Travel
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    was prompt in contacting me, which was reassuring (to a first time customer) and for around $100 we had peace of mind that we were covered since we were leaving behind aged parents. I will use them again.

    During Trip
    Not applicable

    Claim Process
    No claim was made

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    NA

    Claim Process
    NA

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Travel Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    NA

    Claim Process
    no claims made

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Travel Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Nothing applies

    Claim Process
    Doesn't apply

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Travel Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    did not use

    Claim Process
    did not use

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Travel Lite
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    I did it all online and required no additional service.

    During Trip
    There was no need for any customer service during our trip.

    Claim Process
    No Claim!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    No specific comments about setting pre-trip insurance aside from noting the online process was ├║ser friendly'- premium payment & policy confirmation promptly processed.

    During Trip
    Currently not in a position to publicly/privately make comment on the service and reliability of insurance carrier - a small claim is to be submitted and I will readily comment after processing of this. (1st claim in 14 prior o/seas trips)

    Claim Process
    am awaiting directions on how to lodge claim. Email request send - I will wait a further 7 days before approaching 'redress'from other sources.

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Travel Lite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim Process
    It took a few e Mails and phone calls to have the claim paid without submitting supplementary data. But they did 'listen' and they pid the contracted amount.

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    0 out of 1 people found this review helpful