IMG
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,867 Reviews Since 2005

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    September 6, 2023
    Beverly from CT Verified Squaremouth Customer

    I submitted a claim to IMG and immediately received an acknowledgement that mt claim had been received and being processed. About ten days later I received an email stating the claim was approved and that they would be mailing me a check. Yesterday i received the check for the full amount of my claim.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel LX Basic
    Review Received:
    August 29, 2023
    Diane from CA Verified Squaremouth Customer

    Filing a claim with IMG/i-Travel Insured was straightforward and we were very happy with the final result. It was all handled online and their instructions were clear. While it's never easy to find all the required documentation and scan and upload it, once we did that we got very prompt responses and updates as it was being reviewed. They did ask for additional back-up. Even thought we weren't able to provide exactly what they requested, we provided other info and happily they paid the claim (for one night at a hotel we were not able to use because our airline cancelled a flight at the last minute). We were very pleased with IMG/i-Travel Insured and have already purchased another travel insurance policy with them using Square Mouth.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 27, 2023
    Hypo from VA Verified Squaremouth Customer

    I filled a claim and it went well. Still waiting to be contacted by IMG.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 26, 2023
    Richard from NV Verified Squaremouth Customer

    Filing claim was simple and I was advised how the process was going and I was given a full claim refund.

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    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 24, 2023
    Gerald from TX Verified Squaremouth Customer

    Made a claim 3 days ago by email and still have not heard back.

    Review Updated: 12/08/2023

    Claim process was a little slow and they kept asking for information already sent to them. They do not look at other categories for the claim may fit into. Intimately, the claims were paid to my satisfaction although it took may email iterations.

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    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 22, 2023
    Stephen from MI Verified Squaremouth Customer

    I called IMG to increase the amount covered on my policy. The procedure was quick and easy. I do find the IMG web site somewhat difficult to navigate.

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    2 out of 2 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    August 22, 2023
    Margaret from CO Verified Squaremouth Customer

    I put in a claim to IMG for emergency dental plus one night accommodation fee lost because of the dental. This was JUNE 22. I followed up through July sending the paperwork a few times. I received a couple emails saying they’re couldn’t open the attachment.. I resent the same attachment to myself and to IMG and followed up with calls. I was told it was received. I then randomly got an email saying the paperwork was not received. I resent and called again. August 15 I was assured all was in process. Still no email confirmation. Today AUG 22 I called again and was eventually told it was denied as the dental is only for accidents to your teeth.. not for an abscess. This is in the, very, small print of the policy!
    I will NEVER use IMG again. Wasted time, frustrating process, unclear coverage. Make sure you read the policy with a magnifying glass!!!

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    14 out of 15 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 19, 2023
    Patricia from MD Verified Squaremouth Customer

    IMG was very helpful - thanks!
    The only issues we had were related to phone contact when we had to reach IMG 24-hour assistance from Europe.
    First, we had wait a LONG time to actually get through to someone!
    Second, we had to use our daughter's phone because we only had data service. It would have been extremely helpful to have had an option for reaching IMG via WhatsApp, since that app only requires data service for text, voice, or video. Please consider adding that that capability in the future.

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    8 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 19, 2023
    Richard from CT Verified Squaremouth Customer

    So far, so good. Had "simple" claims for medical treatment on board the ship. Also had a more complex claim for delay due to airline incompetence. All I know at the moment is that claims were accepted for processing.

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    1 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 16, 2023
    Ruth from SC Verified Squaremouth Customer

    We used IMG as our friend was seriously hurt on an international trip. Her experience with the claims and refunds of her expenses were outstanding. Due to her experience, we opted to forgo our usual insurance carrier and compare the various companies on your site.
    Very pleased with the comparison and value for our money which was better than the cruise company's offer for insurance.
    We will use you again when we travel.

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    7 out of 7 people found this review helpful