Sales & Service Data

TOTAL SALES
27,704
Since 2004
MONTHLY SALES
754
Average Monthly Sales Since 2004
REVIEWS
887
Since 2004
Overall Rating
4.32 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

27,704
policies sold

0.4%
negative reviews

0.4% (106) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    527
  • 4 stars
    174
  • 3 stars
    80
  • 2 stars
    30
  • 1 star  
    33
Top Providers
Tin Leg
4.6/5
Arch RoamRight
4.52/5
IMG
4.46/5

iTravelInsured All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 3 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    The customer service department representative emailed me the correct form as requested on the phone, though most of it was not applicable. Surprisingly she said that my policy didn’t cover what it clearly states that it does:100% cancellation for non refundable prepaid trip expenses if cancelling for work reasons (said it was 50%). I would not have purchased this policy if it didn’t cover that at 100%. She said the claims dept would deal with this. I DON’T like inconsistency like that.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our trip due to my husband's illness. I had bought airline tickets but didn't get any refund.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    It was a very convoluted process; the customer service reps did not know their claim process and I was told several different ways to proceed; and it took 33 calls and 5 months to get the claim settled satisfactory. I will never use iTravelInsured ever again.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    The request to "rate your experience with iTravelInsured during your trip" does not technically apply because we canceled the trip due to medical reasons. But our interactions with iTravelInsured are not deserving of a high 5 star or 4 star rating. The customer service of iTravelInsured is less than average. For instance, iTravelInsured asked us to submit an email with instructions where to mail a reimbursement check if we are given a settlement, which we did. Then iTravelInsured sent an email stating that if our claim is covered iTravelInsured would issue settlement funds directly to our bank account ( not by check) and required us to complete and submit a three-page "Wire Transfer" form. It seems that one of these directions was unnecessary, either the email with directions where to send a check, or the Wire Transfer form with directions where to transfer funds directly to our bank account.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    helpful and efficient in making our last minute xhcange

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    Quick and easy! Multiple options to choose from based on our wants and needs!

    Response From:
    iTravelInsured
    iTravelInsured:
    iTravelInsured
    Response Received:

    Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    Overall, I was very pleased with my interactions with iTravelInsured. They were very easy to work. There was only (1) instance in which service could have been better: I contacted Customer Service with a question regarding determining the appropriate amount of coverage for my trip. The amount of insurable risk was scheduled to increase as it came closer to the Trip Date and I wanted to know what steps I needed to take to that regard. The individual I spoke with did not come across as confident with her response. As a result, I called back later to speak with another individual in Customer Service who came across as more knowledgeable and she helped me to understand the steps I needed to take. Since this was a single instance, I would not hesitate to do business with iTravelInsured again in the future.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    In comparing the coverage from various companies the value from squaremouth was excellent for the services that I required.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Initial experience with travel insured re pre trip cancellation was terrible. I finally called Squaremouth and they got at terrific manager Wendy from Cardiff by the Sea Wales to work with me and to resolve our pre travel cancellation claim

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    Thank you for sharing your feedback about International Medical Group® (IMG®). We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    I had to ask travelinsured to send me a pdf of policy
    I liked better when automatic

    Was this review helpful to you?

    0 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

Read more

$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

Read more

$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

Read more

One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

Read more