Reviews, Sales and Service Ratings for iTravelInsured

iTravelInsured Sales & Service Data

Total Sales
11,249
since 2004
Monthly Sales
337
average monthly sales since 2004
Reviews
490
reviews since 2004
Overall Rating
4.39 out of 5
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4.55/5
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4.48/5
average on squaremouth 13,659 policies sold - 267 average monthly sales over last 3 months - 14,382 reviews - overall rating 4.45 out of 5

iTravelInsured Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.39

average on squaremouth 4.45 out of 5

11,249 policies sold
0.6% negative reviews

0.6% (66) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    281
  • 4 star
    102
  • 3 star
    41
  • 2 star
    9
  • 1 star
    14
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Elite
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    We received one copy of the policy by mail rather than both that we had purchased (one for my husband and one for me).

    During Trip
    The first few times I tried to call the emergency help line, on a Saturday morning, there was no answer and no way to leave a message. I tried again on Monday, two days later, and received an answering machine but no one called me back. Finally, I was able to get through to someone either later that day or the next day. When I was able to reach people on the help line, they were very helpful and pleasant.

    Claim Process
    The claim check was processed on February 16, 2010, but I didn't receive it until March 4, 2010. Part of this delay, at least a few days' worth, is because I have an overseas address. The paperwork I had to provide was extensive and somewhat burdensome, including some things that might have been difficult to prove if I had been asked. For instance, the time/date provided by the airline's website for delivery of our lost luggage was not actually the date/time it was delivered as that date/time was much later. In any case, I was very pleased from the standpoint of the people I was able to speak with on the help line and also, of course, pleased that they paid my claim without requesting any follow-up documentation. Of course, I had given them everything plus the kitchen sink, so.... I would use this provider again and I think the claim turnaround time was quite fast, all things considered.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Travel Lite
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    AS SUSPECTED THEY DID THEIR BEST TO DENY MY CLAIM. WISH I HAD NOT WASTED MY TIME. YOU SHOULD DROP THEM FROM YOUR LISTINGS AS THEY WILL NOT PAY.

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    2 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I was flying out on a Sunday and just as they were about to board the plane in Phoenix, they announced that Newark (our destination) had placed an "air traffic control hold" that would delay us for possibly two hours or longer, they had no way of knowing. I called iTravelInsured to find out what might be covered if the delay got to be long and was told by the Emergency Travel Concierge (the only person available to talk to on Sundays) that because I was not experiencing an emergency, he could not answer my questions. I will not be purchasing another policy from iTravelInsured due to this lack of customer service.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Elite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    My entire trip was canceled due to the death of my father. $18,684.97 was reimbursed. So far, I am short $801.46. Four unused Qantas tickets have a credit and can be used to re-book travel within Australia until February 13, 2014. Though, to re-book, there will be significant re-booking fees amounting to as much as 66% of the credit amount available. In the interest of practicality and doing right by the customer, I believe iTravelInsured should pay the $801.46. What do you think? Mark.Wurzel@calicocottage.com

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Although I did not have a claim, I found out that I basically purchased insurance "in vain." I read the "exclusions" on the policy; however, right after the "exclusions" section came a section, the name of which I cannot recall, saying that basically, any claim made while on a "medically-related journey" was null and void. Had that specific part been mentioned in the section named "exclusions," I would not have bought the insurance, since the precise nature of my travel was actually medical.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Travel Lite
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Something went wrong between square mouth and itravel. It took a series of emails and phone calls to get all of our documents to agree. I've used both square mouth and itravel before and this is the first time there has been a problem, so I won't hold it against either company.

    However, a flood in Colorado forced us to cancel the original trip plans. When we called itravel to find out our options, they were not cooperative. Fortunately the condominium parent company gave us our money back and found us another destination. So our trip was fine, and we don't need to file a claim, but it has made me question how itravel would act if we DID need to file a claim.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had no need to be in touch with the insurance company.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Elite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I did not make a claim so I'm unable to rate the insurance provider's performance during and after my trip.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    It was great service, the insurer actually had an issue with their computer the day I bought their policy but squaremouth continued to check on it and call me with updates. Never got that before from any other firm. Great Service!! Plus it was the same person calling me all the time which was nice.

    During Trip
    Did not use it during our trip

    Claim Process
    No claim was needed

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Execellent insurance experience we didn't need to submit a claim and the vacation was fabulous, but the ease with quote and purchasing was fantastic and I will definitely be using your company again...

    During Trip
    Awesome

    Claim Process
    I did not submit a claim

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    1 out of 2 people found this review helpful