Reviews, Sales and Service Ratings for iTravelInsured

iTravelInsured Sales & Service Data

Total Sales
11,397
since 2004
Monthly Sales
5
average monthly sales since 2004
Reviews
508
reviews since 2004
Overall Rating
4.4 out of 5
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4.55/5
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4.49/5
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4.49/5
average on squaremouth 13,393 policies sold - 259 average monthly sales over last 3 months - 15,126 reviews - overall rating 4.3 out of 5

iTravelInsured Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.4

average on squaremouth 4.3 out of 5

11,397 policies sold
0.6% negative reviews

0.6% (66) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    294
  • 4 star
    105
  • 3 star
    43
  • 2 star
    9
  • 1 star
    14
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    Final documenttion did not arrive until the day we were leaving!!! Also had not been forewarned that more documentation would be arriving.

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    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Standard Travel
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Claim Process
    Its great getting the policy but when you need to make a claim it can be tedious and airlines and insurance company have "subtle roadblocks" to discourage you or deny you in my opinion. If they really cared about you as a customer they would provide an easy to read , up-front, required-reading list of things to do in case of needing to make a claim, such as for damaged luggage tell you that you need to file immediately with the carrier at the airport. I have never made a claim before and was unaware - but of course the companies know this ,along with the other subtle roadblocks.

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    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    Before trip? No contact. No customer service, but I did not expect any.

    During Trip
    No contact during trip. Contact was not possible.

    Claim Process
    Clain "requires" original receipts. There was no "original receipt for a cash purchased air e-ticket bought in an emergency. I hope I collect. It took me a week to get an airline confirmation of this purchase so I could complete my claim.

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    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Elite
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    I was stuck at LaGuardia (NY) airport flying back to Montreal on the last day of my policy due to winter conditions and I could not get anyone who would be able to extend my policy for another day.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    While the forms to fill in were lengthy, sometimes repetitive and not always clear, I received prompt email responses to my questions, and no further requests for information or documentation once I had sent the claim form in.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Elite
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    We received one copy of the policy by mail rather than both that we had purchased (one for my husband and one for me).

    During Trip
    The first few times I tried to call the emergency help line, on a Saturday morning, there was no answer and no way to leave a message. I tried again on Monday, two days later, and received an answering machine but no one called me back. Finally, I was able to get through to someone either later that day or the next day. When I was able to reach people on the help line, they were very helpful and pleasant.

    Claim Process
    The claim check was processed on February 16, 2010, but I didn't receive it until March 4, 2010. Part of this delay, at least a few days' worth, is because I have an overseas address. The paperwork I had to provide was extensive and somewhat burdensome, including some things that might have been difficult to prove if I had been asked. For instance, the time/date provided by the airline's website for delivery of our lost luggage was not actually the date/time it was delivered as that date/time was much later. In any case, I was very pleased from the standpoint of the people I was able to speak with on the help line and also, of course, pleased that they paid my claim without requesting any follow-up documentation. Of course, I had given them everything plus the kitchen sink, so.... I would use this provider again and I think the claim turnaround time was quite fast, all things considered.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Travel Lite
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    AS SUSPECTED THEY DID THEIR BEST TO DENY MY CLAIM. WISH I HAD NOT WASTED MY TIME. YOU SHOULD DROP THEM FROM YOUR LISTINGS AS THEY WILL NOT PAY.

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    2 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Although I did not have a claim, I found out that I basically purchased insurance "in vain." I read the "exclusions" on the policy; however, right after the "exclusions" section came a section, the name of which I cannot recall, saying that basically, any claim made while on a "medically-related journey" was null and void. Had that specific part been mentioned in the section named "exclusions," I would not have bought the insurance, since the precise nature of my travel was actually medical.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Travel Lite
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Something went wrong between square mouth and itravel. It took a series of emails and phone calls to get all of our documents to agree. I've used both square mouth and itravel before and this is the first time there has been a problem, so I won't hold it against either company.

    However, a flood in Colorado forced us to cancel the original trip plans. When we called itravel to find out our options, they were not cooperative. Fortunately the condominium parent company gave us our money back and found us another destination. So our trip was fine, and we don't need to file a claim, but it has made me question how itravel would act if we DID need to file a claim.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had no need to be in touch with the insurance company.

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    1 out of 2 people found this review helpful