My entire trip was canceled due to the death of my father. $18,684.97 was reimbursed. So far, I am short $801.46. Four unused Qantas tickets have a credit and can be used to re-book travel within Australia until February 13, 2014. Though, to re-book, there will be significant re-booking fees amounting to as much as 66% of the credit amount available. In the interest of practicality and doing right by the customer, I believe iTravelInsured should pay the $801.46. What do you think? Mark.Wurzel@calicocottage.com
Everything was great until I had to cancel my trip because of my father in laws pending death. Then you retired to many personal questions from his doctors which broke the confidentiality laws. So I made the claim when he died with his death certificate and you still didn't refund my money. All I'm asking for was $200 back. I would think it would be in your best interest to refund such a small amount vs the bad reviews and recommendations that I will be passing along anyone and everyone on social media about how you opperate your business. You lead people to believe if they get your insurance they can rest assure if they need to cancel their trip well that's NOT the case!!!! I am very dissatisfied
Filed a claim nearly a month ago, trip cancellation due this a concussion and post concussion syndrome 2 weeks before my departure. I’ve called iTravel twice now but get the same treatment as far as to when I would receive my claim check. They are experiencing a high amount of claims and don’t know when it would be processed and to keep calling back the next week. When I filed the claim I was told it would be processed and a check sent in two weeks of receiving the claim. I shouldn’t have to continually remind them by phoning every week. It’s so typical of insurance companies to gladly accept your payment but have a tough time processing a claim. My expectations were much higher as far as the prompt service I would receive in case of such event. Greatly disappointed .. I could not recommend this company to others in need of travel insurance.
I was flying out on a Sunday and just as they were about to board the plane in Phoenix, they announced that Newark (our destination) had placed an "air traffic control hold" that would delay us for possibly two hours or longer, they had no way of knowing. I called iTravelInsured to find out what might be covered if the delay got to be long and was told by the Emergency Travel Concierge (the only person available to talk to on Sundays) that because I was not experiencing an emergency, he could not answer my questions. I will not be purchasing another policy from iTravelInsured due to this lack of customer service.
We paid $656 for an expensive travel policy with iTravelInsured. Then, we changed our travel plans to leave a day earlier. We wanted to contact iTravelInsured to let them know of the date change. We called every phone number we could find for iTravelInsured to ask them to add the extra day and THEY DID NOT ANSWER ANY PHONE NUMBERS, not the 800 numbers, not the collect numbers, none.
Had we had to make a call from overseas, we would not have been able to get iTravelInsured to answer the phone, since they did not answer when we were still in the US. So, we had NO peace of mind about any help should we have had a problem, as we traveled in the Middle East.
It never occurred to us that we should call and test the customer service numbers of a potential travel insurance company BEFORE we purchased a policy. But we will be doing so in future. We have many international trips scheduled through the end of the year, and more planned for the next few years.
But, with this really bad experience, we will certainly NOT be getting our travel policy from iTravelInsured or from Squaremouth.
If we could give it 0 stars, we would have done so. And we assume that you will not be publishing this bad experience. Too bad, you should warn other travelers...
Something went wrong between square mouth and itravel. It took a series of emails and phone calls to get all of our documents to agree. I've used both square mouth and itravel before and this is the first time there has been a problem, so I won't hold it against either company.
However, a flood in Colorado forced us to cancel the original trip plans. When we called itravel to find out our options, they were not cooperative. Fortunately the condominium parent company gave us our money back and found us another destination. So our trip was fine, and we don't need to file a claim, but it has made me question how itravel would act if we DID need to file a claim.
Contacted 24-hour hotline over Thanksgiving weekend when fell in on trip to Peru and required medical attention. 24-hour Emergency Travel Assistance with global peace of mind was non-existent. All phone numbers contained message that they were closed for the holiday. When I finally connected, help line was short on definitive guidance concerning coverage regarding "trip interruption" and how to proceed. Disappointed in service level and not living up 24-hour hotline marketing.
I am filing claim now and will try to update this review once resolved.
I had no problem at all with reserving my claim and paying for it. I wanted to put forth a claim and wasn't able to due to the type of coverage I was provided. I was told tha tI was covered for that type of claim when emailing your squaremouth but when I contacted I travel insured was told I was not covered. So I was mislead and disappointed by the misinformation which seems to be happening a lot with all sorts of things like my airline (who told me my seat was reserved, when it wasn't- as told to me by travelocity and air canada vacations but not by air canada) so i'm frustrated by services that are to be 'accurate' when I make an inquiry only to find out from two sources that they are inaccurate one saying 'yes' the other stating no. When handing out information your staff should be as clear and consise as possible and ensure that every measure it taken to provide accurate information so as not to create more frustration.
I learned my lesson. Prior to this experience I thought all travel insurance companies are the same so I went for the cheapest option. And now that I actually had to make a claim because I had to escape a hurricane during my trip, iTravelInsured countered every claim and said not covered, not covered, not covered. In addition, it took them 4 months to process my claim because they were so backlogged. I had to call them time and time again to check on status. It was a horrible experience. When you purchase travel insurance you purchase peace of mind, but with iTravelInsured, you are just giving away your money. My advice - spend a little bit more and go with a more reputable company that actually cares about you and want to take care of you.
Thank you for posting a review of iTravelInsured.
We apologize for your negative experience.
A member of our Zero Complaint Team will contact you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
While the forms to fill in were lengthy, sometimes repetitive and not always clear, I received prompt email responses to my questions, and no further requests for information or documentation once I had sent the claim form in.
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