It was great service, the insurer actually had an issue with their computer the day I bought their policy but squaremouth continued to check on it and call me with updates. Never got that before from any other firm. Great Service!! Plus it was the same person calling me all the time which was nice.
Did not use it during our trip
No claim was needed
Final documenttion did not arrive until the day we were leaving!!! Also had not been forewarned that more documentation would be arriving.
Before trip? No contact. No customer service, but I did not expect any.
No contact during trip. Contact was not possible.
Clain "requires" original receipts. There was no "original receipt for a cash purchased air e-ticket bought in an emergency. I hope I collect. It took me a week to get an airline confirmation of this purchase so I could complete my claim.
I didn't even think about the insurance. It's just something I need in case of problems, and I didn't have any.
I loved buying and forgetting!
I gathered up probably a dozen documents and forms to verify and complete my claim, converted them all to .pdfs and emailed them to the agent handling my claim. This was kind of tedious, but I doubt there is any other way to truly verify a claim speedily.
So, if you are on the fence about whether to purchase travel insurance, I would recommend considering whether it would be worth your time to save, gather, prepare and send claim information. If you are not good about doing paperwork and think you might not get around to completing a claim, the insurance might be a waste.
I have more time than money, so it was definitely worth it for me. The agent that handled my claim was exceptionally helpful and professional, and I was fully reimbursed for my claim. I appreciated being able to complete the process online, without snail mail or telephone tag. I would definitely purchase from iTravelInsured again.
I was stuck at LaGuardia (NY) airport flying back to Montreal on the last day of my policy due to winter conditions and I could not get anyone who would be able to extend my policy for another day.
While the forms to fill in were lengthy, sometimes repetitive and not always clear, I received prompt email responses to my questions, and no further requests for information or documentation once I had sent the claim form in.
We received one copy of the policy by mail rather than both that we had purchased (one for my husband and one for me).
The first few times I tried to call the emergency help line, on a Saturday morning, there was no answer and no way to leave a message. I tried again on Monday, two days later, and received an answering machine but no one called me back. Finally, I was able to get through to someone either later that day or the next day. When I was able to reach people on the help line, they were very helpful and pleasant.
The claim check was processed on February 16, 2010, but I didn't receive it until March 4, 2010. Part of this delay, at least a few days' worth, is because I have an overseas address. The paperwork I had to provide was extensive and somewhat burdensome, including some things that might have been difficult to prove if I had been asked. For instance, the time/date provided by the airline's website for delivery of our lost luggage was not actually the date/time it was delivered as that date/time was much later. In any case, I was very pleased from the standpoint of the people I was able to speak with on the help line and also, of course, pleased that they paid my claim without requesting any follow-up documentation. Of course, I had given them everything plus the kitchen sink, so.... I would use this provider again and I think the claim turnaround time was quite fast, all things considered.
AS SUSPECTED THEY DID THEIR BEST TO DENY MY CLAIM. WISH I HAD NOT WASTED MY TIME. YOU SHOULD DROP THEM FROM YOUR LISTINGS AS THEY WILL NOT PAY.
Although I did not have a claim, I found out that I basically purchased insurance "in vain." I read the "exclusions" on the policy; however, right after the "exclusions" section came a section, the name of which I cannot recall, saying that basically, any claim made while on a "medically-related journey" was null and void. Had that specific part been mentioned in the section named "exclusions," I would not have bought the insurance, since the precise nature of my travel was actually medical.
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