IMG
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,869 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 3, 2023
    RHONDA from MI Verified Squaremouth Customer

    We filed a claim because of an accident nothing to do with Civid-19.

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    0 out of 7 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 30, 2023
    Elizabeth from CA Verified Squaremouth Customer

    I had a small medical claim ($250). IMG required me to submit over a dozen pages of records for every part of my trip. It took a few weeks to get paid also. This may all be standard. I’ve never had a claim before.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 28, 2023
    Laura from IL Verified Squaremouth Customer

    We had a question about our coverage during our trip and the chat function on IMG’s site was super helpful to clarify our coverage with regards to some concerns we were facing.

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    2 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 22, 2023
    James from CO Verified Squaremouth Customer

    I always use Square Mouth. One can easily buy the wrong insurance as I would have this time unless I had checked with your agent.
    Thanks again,
    Jim Whitticom

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    3 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Patriot International Lite
    Review Received:
    April 22, 2023
    Curt from VA Verified Squaremouth Customer

    All good. Good peace of mind when traveling outside the USA. Like how you can compare their different policies that match your travel destination.

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    2 out of 5 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 15, 2023
    Daniel A Hinchliffe from NC Verified Squaremouth Customer

    Tried to contact them while traveling outside the USA. NO success. No response to Chat. Could not file a claim on line.. Taxi to Dr....I had no way to get there except a taxi...the only funds they took was American Dollars and would not provide a receipt as it would be taxable income to them....no credit card accepted either. $10. What to do? No help with the online system that was not functioning...could not get any help or guidance on what to do for a receipt for the taxi. Had to file a paper claim and had no receipt for taxi. Had no official claim for either....had to make up my own. IMG was terrible....took my funds for the insurance and provided no help.

    Daniel A Hinchliffe 828.545.7466

    Review Updated: 05/13/2023

    I sent in the original documents and now they asked me for the original documentation.

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    23 out of 26 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 7, 2023
    Siegmundo from TX Verified Squaremouth Customer

    Excellent sales person.

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    April 6, 2023
    Jennifer from OH Verified Squaremouth Customer

    I was able to get questions about additions to the policy answered immediately. Great customer service! Thank you!

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    April 3, 2023
    Cassandra from FL Verified Squaremouth Customer

    All went well and the peace of mind was priceless.

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    0 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    April 2, 2023
    joan from AZ Verified Squaremouth Customer

    Had to speak to a number of representatives before my question could be answered. One rep cut me off the phone.

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    8 out of 8 people found this review helpful