Sales & Service Data

TOTAL SALES
11,702
Since 2004
MONTHLY SALES
21
Average Monthly Sales Since 2004
REVIEWS
524
Since 2004
Overall Rating
4.39 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,702
policies sold

0.6%
negative reviews

0.6% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    301
  • 4 stars
    111
  • 3 stars
    45
  • 2 stars
    9
  • 1 star  
    15
Top Providers
Tin Leg
4.54/5
RoamRight
4.54/5
Travelex
4.45/5

iTravelInsured Reviews


  • Overall Rating 1 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    AS SUSPECTED THEY DID THEIR BEST TO DENY MY CLAIM. WISH I HAD NOT WASTED MY TIME. YOU SHOULD DROP THEM FROM YOUR LISTINGS AS THEY WILL NOT PAY.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I didn't even think about the insurance. It's just something I need in case of problems, and I didn't have any.

    I loved buying and forgetting!

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    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Although I did not have a claim, I found out that I basically purchased insurance "in vain." I read the "exclusions" on the policy; however, right after the "exclusions" section came a section, the name of which I cannot recall, saying that basically, any claim made while on a "medically-related journey" was null and void. Had that specific part been mentioned in the section named "exclusions," I would not have bought the insurance, since the precise nature of my travel was actually medical.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    Something went wrong between square mouth and itravel. It took a series of emails and phone calls to get all of our documents to agree. I've used both square mouth and itravel before and this is the first time there has been a problem, so I won't hold it against either company.

    However, a flood in Colorado forced us to cancel the original trip plans. When we called itravel to find out our options, they were not cooperative. Fortunately the condominium parent company gave us our money back and found us another destination. So our trip was fine, and we don't need to file a claim, but it has made me question how itravel would act if we DID need to file a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    I had no need to be in touch with the insurance company.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    I did not make a claim so I'm unable to rate the insurance provider's performance during and after my trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    Easy to sign up with. We have been using VRBO for a number of years, and wanted to ensure, since we booked so many months prior to our trip, that we would be covered by insurance in case some unforeseen incident should occur (death of a loved one, illness, accident). I cannot attest to what would happen in the event that a claim had to be filed, but the sign-up process was easy.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Having insurance gave us confidence to make the trip during potentially bad weather.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim via U.S. Mail for baggage delay, and never received a response. Upon contacting them by email they claimed they never received my form and documents. I re-submitted via email with scanned documents over 2 weeks ago and have not received any communication from the company at all. I would not choose them again!

    My 3 star rating for pre-departure was chosen because it wasn't possible to choose "not applicable". I did not interact with them pre-departure.

    Response From:
    iTravelInsured
    iTravelInsured:
    Bailey Foster
    Response Received:

    We apologize for your frustration with this claim. The claim was received April 26, 2017. On this day a response was sent acknowledging receipt of the claim documents. Claim processing time normally takes approximately 15 calendar days from the date received for the claim to be formally reviewed. This claim has been processed and payment representing the maximum benefit is being issued. Should you have any additional questions, please contact us at itravelclaims@itravelinsured.com or 866.243.7524.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    I would be careful with this company. We purchased a policy then had to make a claim because of a family illness. I would say that at every turn, they were looking for nit-picky reasons to delay paying and try to deny the claim by asking for what in my opinion were superfluous documents. In the end, I got them everything they asked for and they did pay the claim though I can imagine having an issue had I not been so thorough in gathering my information especially the forms from the doctors. If they had denied I would have invoked the cancel for any reason option, which I paid extra for, but that would have meant eating 25% of the cost. My claim was not for a lot of money - $1300, not sure how they would have dealt with a larger claim. Further details: I had to call them many times to get a status update, they would mail me denials even though my claim was still open and they had literally asked me a few days earlier for the additional documentation. Many of the agents were not knowledgable and it was difficult to get in touch with someone who was. I chose this company because their price was very competitive, I don't know if a more expensive policy would have a better claims process, but I can say that this experience would not make me choose this company again if I was trying to cover a more expensive trip. SquareMouth makes the buying process simple, but you are on your own with a claim unless you want to invoke their zero complaint guaranty. I didn't do that because ultimately I got paid, not sure whether they whether they could have gotten me paid if I was denied. If you do choose this or any other insurer, I would be very meticulous with your forms and information.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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