Sales & Service Data

TOTAL SALES
11,592
Since 2004
MONTHLY SALES
15
Average Monthly Sales Since 2004
REVIEWS
521
Since 2004
Overall Rating
4.39 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,592
policies sold

0.6%
negative reviews

0.6% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    300
  • 4 stars
    110
  • 3 stars
    44
  • 2 stars
    9
  • 1 stars
    15
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

iTravelInsured Reviews


  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I didn't even think about the insurance. It's just something I need in case of problems, and I didn't have any.

    I loved buying and forgetting!

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    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Although I did not have a claim, I found out that I basically purchased insurance "in vain." I read the "exclusions" on the policy; however, right after the "exclusions" section came a section, the name of which I cannot recall, saying that basically, any claim made while on a "medically-related journey" was null and void. Had that specific part been mentioned in the section named "exclusions," I would not have bought the insurance, since the precise nature of my travel was actually medical.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    Something went wrong between square mouth and itravel. It took a series of emails and phone calls to get all of our documents to agree. I've used both square mouth and itravel before and this is the first time there has been a problem, so I won't hold it against either company.

    However, a flood in Colorado forced us to cancel the original trip plans. When we called itravel to find out our options, they were not cooperative. Fortunately the condominium parent company gave us our money back and found us another destination. So our trip was fine, and we don't need to file a claim, but it has made me question how itravel would act if we DID need to file a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    I had no need to be in touch with the insurance company.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    I did not make a claim so I'm unable to rate the insurance provider's performance during and after my trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    Easy to sign up with. We have been using VRBO for a number of years, and wanted to ensure, since we booked so many months prior to our trip, that we would be covered by insurance in case some unforeseen incident should occur (death of a loved one, illness, accident). I cannot attest to what would happen in the event that a claim had to be filed, but the sign-up process was easy.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Having insurance gave us confidence to make the trip during potentially bad weather.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I only get Travel Ins. In the event of illness, job loss or death of a family member. Unfortunately, most Ins. Companies avoid any payments if at all possible. You MUST read the fine print and ASK the right questions. For ex., if an airline goes on strike and makes an announcement prior to your departure date, you have NO coverage. It must occur extemporaneously on the departure date. When does this happen???? Beware!!!!

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    This was actually the third time that we used ItravelInsured for our trip insurance. The initial two occasions were a dream. Queries were promptly answered, quotes were immediately sent and follow-ups were timely and valuable. Additionally, I did not have to ask for documentation and when they were received, they were complete and accurate.

    This time, I had a really tough time with my interactions. It was clear that our contact was either not reading my mails, did not fully understand English or just plain, was not interested. Moreover, I am the one who had to follow-up. Additionally, I had to request documentation and also remind my contact to send them.

    Ultimately, we got the insurance finalised, so all's well.

    Look, I know as clients, my small group of four, pose an unusual problem for your agents. We plan our trips way ahead of the due dates, because they are mainly big sporting events like the Olympics or FIFA World Cups. Moreover, we try to include any expense that impact our trips. In most instances, apart from the travel and accommodations, other expenses come in over the weeks and months following our first application for insurance; for example, tickets, rental car expenses etc. As proof, we only received our final batch of tickets for the Rio games, from Cartan, just 7 weeks before our departure Thus what usually happens is that I would request additions to the initial policy rather than a new policy.

    Please do not use these comments to screw-over my contact; however, I will respectfully ask that you assign an agent to our account, who understand these nuances, so that the process can be smoothly executed. Russia 2018 is not far away.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    August 29, 2016

    Thank you for posting a review.

    We apologize for your negative experience with iTravelInsured.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Even though I didn't need to file a claim, your customer service rep was AWESOME! I will highly recommend your company to everyone!!! Better than the other company I've used in the past!

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    0 out of 1 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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