Before trip? No contact. No customer service, but I did not expect any.
No contact during trip. Contact was not possible.
Clain "requires" original receipts. There was no "original receipt for a cash purchased air e-ticket bought in an emergency. I hope I collect. It took me a week to get an airline confirmation of this purchase so I could complete my claim.
Love Squaremouth - have used it several times. Always easy to get and review quotes then purchase. This trip had to be cancelled due to cancer treatment, so claim was filed November 8, 2017. Still awaiting decision and/or reimbursement. They requested additional medical info from provider on 11/27/17.
Review Updated: 01/05/2018
From date of mailing claim form to payment was 6 weeks, which was reasonable.
I called customer service on the day when I purchased the insurance in order to make some minor changes. They said that I would get the corrected version of the contract in a few days, but I never did. It had been over a month!
I filed a claim almost a month ago and still haven’t received any update status on it.
Final documenttion did not arrive until the day we were leaving!!! Also had not been forewarned that more documentation would be arriving.
AS SUSPECTED THEY DID THEIR BEST TO DENY MY CLAIM. WISH I HAD NOT WASTED MY TIME. YOU SHOULD DROP THEM FROM YOUR LISTINGS AS THEY WILL NOT PAY.
I am in the process of a claim and cannot get a customer service representative to return my email or fax
I filed a claim via U.S. Mail for baggage delay, and never received a response. Upon contacting them by email they claimed they never received my form and documents. I re-submitted via email with scanned documents over 2 weeks ago and have not received any communication from the company at all. I would not choose them again!
My 3 star rating for pre-departure was chosen because it wasn't possible to choose "not applicable". I did not interact with them pre-departure.
Review Updated: 06/04/2017
The good news - they finally paid the baggage delay claim of $150 (their maximum). Also I may have had less than great documentation so I appreciate no pushback on this.
The bad news - when I first filed the claim by U.S. Mail they claimed they never received it. Also, through a period of about 3 months getting this settled, they never voluntarily communicated with me in any way to report on the status of the process. I just finally received a check. I got Squaremouth involved at one point, not sure whether this prompted the final settlement of the claim.
On balance, I'm not impressed with this company.
We apologize for your frustration with this claim. The claim was received April 26, 2017. On this day a response was sent acknowledging receipt of the claim documents. Claim processing time normally takes approximately 15 calendar days from the date received for the claim to be formally reviewed. This claim has been processed and payment representing the maximum benefit is being issued. Should you have any additional questions, please contact us at firstname.lastname@example.org or 866.243.7524.
I was stuck at LaGuardia (NY) airport flying back to Montreal on the last day of my policy due to winter conditions and I could not get anyone who would be able to extend my policy for another day.
called itravelnsured left a message did not get a call back. called squaremouth matter solved in 2 min.Thank you Squaremouth.
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