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Our trip was cancelled due to airline changes with AA which couldn't accommodate our needs to get home. Very disappointed. We contacted the insurance carrier but that wasn't a qualifier to collect on the expense of our trip.
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.
I mailed my claim on Tuesday December 3, 2019 so I can't comment on if I'm satisfied with the process yet.
Great coverage at an affordable price. Thankfully, I didn't have to use it, but appreciated the peace of mind it afforded.
Purchasing through SquareMouth was easy and we were lucky that our trip went perfectly, so we did not need to file a claim with TravelInsured.
Nice and easy
Easy to obtain. Appeared to be adequate coverage for what I wanted. Glad I did not have to give a claim.
We had to cancel a trip due to Medical issues and should have been reimbursed 100% according to our understanding. To date we have received no refund.
We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.
A comprehensive, well priced policy that gave us peace of mind as we traveled.
We studied what we needed in a policy and were able to select from several options.
Communications with the company were excellent.
Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.
Used squaremouth to purchase a travel policy with john hancock and had to cancel trip due to medical issue. Filed claim and after 6 months finally got check.They always needed more information and never contacted me but rather went to my travel agent and when they got the information they misplaced some of it. Don't know if it was john hancock or squaremouth but will never purchase again through squaremouth again. Total waste of time and money.
I would not recommend your company. I filed a claim in Sep Five weeks after I filed my claim, I was ember and your agents kept losing the papers that I both faxed and sent by mail. Five weeks after I filed all of the requested papers, I was told that they needed an Operation report and wanted to know the Doctors Fax or e-mail number, both of which were on the original form that the doctor filled out and included in the original package. No one contacted the doctor. I personally made a special trip and secured the report and faxed it to your company. That report was never forwarded to the person who requested it even though I had it addressed to them. I had to re-fax the report .
For your information, their is no place on the forms sent to me requesting an operation report. Under the HEPA laws, only the patient can authorize release of that information. That request was never forthcoming from your company. On October 24th, I received an e-mail from Lisa McCartney, stating that my claim was reviewed and approved. She clearly stated that a check for $6500 would be sent to my account within 3-5 days. When it did not arrive, I contacted Squaremouth and they got involved. They were told that the check would be sent out immediately. It was not. It was not until I spoke to the Arizona Insurance Commissioner that it was sent out.
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