Overall Rating

0.3% (183) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

1135
4 stars

353
3 stars

185
2 stars

73
1 star

110

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

56,600

MONTHLY SALES

2464

REVIEWS

1,902

Overall Rating

Customer Reviews for IMG

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

1,902 Reviews Since 2005
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Filed claim

Rating 3 out of 5

Policy:
iTravelInsured Travel Lite

Review Received:
January 1, 2023

bwilley from NC Verified Squaremouth Customer

I called for the emergency services claim while on our trip and the lady was not at all helpful nor friendly. She then transferred me to the wrong place and I had to be transferred again. She sounded bored with her job and wasted my time. I called for another unrelated claim during my trip and talked to a great claims rep who sounded very helpful. He emailed me claim forms. However, it didn't match up to the claim form for their online entry so I'm not sure which one is right. On the claim page it does not display my existing claim even though I have confirmation they received it.

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32 out of 32 people found this review helpful

Rating 3 out of 5

Policy:
iTravelInsured Travel LX Basic

Review Received:
December 31, 2022

Larry from AZ Verified Squaremouth Customer

Claim filed 2 months ago and still waiting. Claim was for ~$108.00. Very dissatisfied!

Review Updated: 01/28/2023

Claim was finally met, but it took 2 months.

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22 out of 22 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
December 24, 2022

Juditha from LA Verified Squaremouth Customer

Very helpful, customer service...answering quetions. Haven't had the need to use any part of my coverge for this trip but I have another one coming up shortly and hopefully all will go well. If not I am confident that I will receive the assistance I need.

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0 out of 3 people found this review helpful

Rating 3 out of 5

Policy:
iTravelInsured Travel Lite

Review Received:
December 23, 2022

Maria from MA Verified Squaremouth Customer

Too expensive

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1 out of 9 people found this review helpful

Rating 1 out of 5

Policy:
iTravelInsured Travel Lite

Review Received:
December 22, 2022

Keith from FL Verified Squaremouth Customer

No one contacted me yet.

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1 out of 4 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel Lite

Review Received:
December 21, 2022

Donna from CA Verified Squaremouth Customer

There was alot of paperwork involved in filing the claim. The process has taken a long time to and I am still waiting for a resolution.
I have received 2 emails indicating the claim is being reviewed and it should take approximately 10 working days for an answer. When last I spoke to an agent (today) I was told it could take up to 45 days.

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19 out of 21 people found this review helpful

Rating 3 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
December 21, 2022

Sharon from NC Verified Squaremouth Customer

We had to cancel our trip due to our dog's illness and the vet's advice for him to not travel. (He was accompanying us to Italy.) I have submitted all the paperwork and am waiting for communication from IMG. I canceled all travel and hotel arrangements and secured refunds for all that I could before contacting IMG. Fingers crossed that I will receive some compensation for lost $$$$.

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3 out of 11 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel Essential

Review Received:
December 16, 2022

Jane from MD Verified Squaremouth Customer

Very easy to deal with!

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0 out of 2 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel Lite

Review Received:
December 14, 2022

Julee from CO Verified Squaremouth Customer

I had to contact them because I made a mistake and put the wrong date for my trip return. Customer service quickly changed that on my policy for me.