Reviews, Sales, and Service Ratings for
IMG

I filed my claim with IMG on August 4th of this year, as of today, Oct. 6th, I still haven't been told the status of my claim. I was asked for clarifying evidence against the claim which I provided over a month ago. While I anticipate the claim going through, I am surprised at how long this claim is taking and at the lack of communication from IMG about what's happening.

Only issue was that it was challenging to find the right number to call while we were in Europe.

Slow to answer claim questions. Submitted a claims 5 days ago and have not heard anything or even a confirmation.

I'm not getting clear and consistent information about how to notify IMG that I will need to file a claim. I called IMG right after my husband came out of the emergency room and received claim forms but when we called several days later, there was no record of us having notified IMG (since the policy says we need to do so within 20 days). Also, we were told to file a claim on line even though we don't have the bill from the hospital ye (so as to initiate the claims process), but the website won't let you submit without indicating the amount you seek reimbursement for--I attached a letter explaining we didn't have any bill yet but the website wants a dollar amount entered in one of the boxes. The process and information received are not consistent nor clear; it is frustrating!

Excellent customer service. Person answered the phone after a few rings! Resolved issue in 30 seconds. Just used IMG for second trip

I have submitted several claims. The team says I have yet to provide forms that prove the cancellation date (have provided this twice) and that the doctor form is not legible (I can read this very easily so this just seems to be a business model intended to make the process as difficult as possible for customers.

I will be sure to recommend against your service to my traveling colleagues and friends, and will be sure to publish my experience through blogs, social media and online reviews via influential business directories.

I am glad I did not file a claim. I did some time ago but it took them a long time and they finally denied my claim. I insured again with them because the plan insurance was cheap

So far I'm pleased with my contact IMG.

Forms have been filed and we are waiting for response.

I had to interact with one of your agents because I mistakenly entered an ending coverage date that was 1 day shorter than the actual end date for the trip. She was very helpful in changing the date and proceeded with the voyage without any worry or problem.