Reviews, Sales, and Service Ratings for
IMG

Our trip was postponed because of illness. I called customer service to extend our policy and was told my request would be sent up the chain. By the time I got the email denying my request, my trip was almost over.

Took a couple weeks to get a hold of someone for a claim report.

Great customer service…called them to ask a couple of questions about “what if” scenarios regarding COVID quarantine coverage should we test positive during the required testing while on vacation.

I tried to call iTravelInsured several times from Germany. Was on hold ‘forever’ and gave up each time after spending a small fortune in phone charges (overseas roaming)
So I was not able to get any assistance while/after I spent 4 days in a hospital after an emergency room visit.

Unable to take trip due to covid. I contacted you and was told my policy was extended til the end of the year. Nancy

My traveling companion fell and broke her hip 3 days before she was to join me in Italy for our trip. Because of her accident, I had to change our pre-planned and pre-paid itinerary, and change my return flight which cost me a 'change fee' of $198. I was told by one of your agents that it was useless to file a claim for this amount as you didn't cover change fees - even if they were due to a disabling accident to a traveling companion. I will certainly reconsider choosing your insurance company again the next time I travel, which I do often, because of your not covering my monetary loss due to an accident.

There is very limited communication. To date I have had no fredback

I will never again purchase a policy with iTravelIinsured. I had to cancel the cruise 12/6/2021 because of medical reasons; my wife was hospitalized with heart issues. I filed a claim with iTravellinsured 12/23/2021 providing them with times, dates, medical records and doctor's forms. I contacted their customer service 1/10/2022, was promised a call back (never happened). I called them 1/24/2022, 1/26/2022, numerous e-mails and all I have been told as of2/1/2022 is that it is under review. I am about to litigate. Please tell me why you never had to wait for your premium to be paid, but I am now into the third month of waiting.
If you read this, please respond; if I don't get a response from you, I will know you couldn't care less about your service.
William Ringelstein
941 637-9979
claim: TC/iTI/TRVLITEW21CF/83580

Ended up not cruising and changed dates on policy. Very helpful representative who was knowledgeable and professional.

I never went on the trip. The policy was changed to April 28 trip. They were very nice to change the policy.