Sales & Service Data

TOTAL SALES
15,927
Since 2004
MONTHLY SALES
658
Average Monthly Sales Since 2004
REVIEWS
574
Since 2004
Overall Rating
4.35 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

15,927
policies sold

0.5%
negative reviews

0.5% (75) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    326
  • 4 stars
    124
  • 3 stars
    49
  • 2 stars
    13
  • 1 star  
    19
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4.57/5
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4.53/5
HTH Travel Insurance
4.46/5

iTravelInsured Reviews


  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I only get Travel Ins. In the event of illness, job loss or death of a family member. Unfortunately, most Ins. Companies avoid any payments if at all possible. You MUST read the fine print and ASK the right questions. For ex., if an airline goes on strike and makes an announcement prior to your departure date, you have NO coverage. It must occur extemporaneously on the departure date. When does this happen???? Beware!!!!

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    2 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    This was actually the third time that we used ItravelInsured for our trip insurance. The initial two occasions were a dream. Queries were promptly answered, quotes were immediately sent and follow-ups were timely and valuable. Additionally, I did not have to ask for documentation and when they were received, they were complete and accurate.

    This time, I had a really tough time with my interactions. It was clear that our contact was either not reading my mails, did not fully understand English or just plain, was not interested. Moreover, I am the one who had to follow-up. Additionally, I had to request documentation and also remind my contact to send them.

    Ultimately, we got the insurance finalised, so all's well.

    Look, I know as clients, my small group of four, pose an unusual problem for your agents. We plan our trips way ahead of the due dates, because they are mainly big sporting events like the Olympics or FIFA World Cups. Moreover, we try to include any expense that impact our trips. In most instances, apart from the travel and accommodations, other expenses come in over the weeks and months following our first application for insurance; for example, tickets, rental car expenses etc. As proof, we only received our final batch of tickets for the Rio games, from Cartan, just 7 weeks before our departure Thus what usually happens is that I would request additions to the initial policy rather than a new policy.

    Please do not use these comments to screw-over my contact; however, I will respectfully ask that you assign an agent to our account, who understand these nuances, so that the process can be smoothly executed. Russia 2018 is not far away.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    August 29, 2016

    Thank you for posting a review.

    We apologize for your negative experience with iTravelInsured.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    2 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Although I did not have a claim, I found out that I basically purchased insurance "in vain." I read the "exclusions" on the policy; however, right after the "exclusions" section came a section, the name of which I cannot recall, saying that basically, any claim made while on a "medically-related journey" was null and void. Had that specific part been mentioned in the section named "exclusions," I would not have bought the insurance, since the precise nature of my travel was actually medical.

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    2 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I WAS FINALLY ABLE TO GET INSURANCE FOR A PRE CONDITION...THANK YOU

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    hard to provide real feedback when all well and we never made a claim

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    I have heard nothing regarding my claim that was put in over a week ago not even acknowledgement that it is been addressed
    I would have expected a faster feedback I am not satisfied as of now

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was great service, the insurer actually had an issue with their computer the day I bought their policy but squaremouth continued to check on it and call me with updates. Never got that before from any other firm. Great Service!! Plus it was the same person calling me all the time which was nice.

    During Trip
    Did not use it during our trip

    Claim Process
    No claim was needed

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We received one copy of the policy by mail rather than both that we had purchased (one for my husband and one for me).

    During Trip
    The first few times I tried to call the emergency help line, on a Saturday morning, there was no answer and no way to leave a message. I tried again on Monday, two days later, and received an answering machine but no one called me back. Finally, I was able to get through to someone either later that day or the next day. When I was able to reach people on the help line, they were very helpful and pleasant.

    Claim Process
    The claim check was processed on February 16, 2010, but I didn't receive it until March 4, 2010. Part of this delay, at least a few days' worth, is because I have an overseas address. The paperwork I had to provide was extensive and somewhat burdensome, including some things that might have been difficult to prove if I had been asked. For instance, the time/date provided by the airline's website for delivery of our lost luggage was not actually the date/time it was delivered as that date/time was much later. In any case, I was very pleased from the standpoint of the people I was able to speak with on the help line and also, of course, pleased that they paid my claim without requesting any follow-up documentation. Of course, I had given them everything plus the kitchen sink, so.... I would use this provider again and I think the claim turnaround time was quite fast, all things considered.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    This is the second time I have used SquareMouth to research and purchase travel insurance. I like having competitive insurance quotes, and coverage options, and reviews right on screen, allowing me to make an informed decision. In this case the iTravelInsured policy fit my needs and was competitively priced. Thankfully all worked perfectly on our trip, so there was no need to make a claim, but the peace of mind I had knowing I did have travel insurance was valuable to me.

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    2 out of 4 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I canceled the insurance immediately after receiving the declaration page confirmation from iTravelInsured. I had selected emergency medical of $150K but when the declaration page arrived it indicated that the coverage was only $20K. I called their customer service and was told because I live in the state of Virginia they could not provide any more coverage. I have been purchasing travel insurance for at least ten years and have never encountered this limitation based on a Virginia residency. Further, when I was in the purchasing process on-line, the insurer again asked for my age based on what it would be by year end which increased my age by one year. Then the cost for insurance was increased by some $50 each for both my wife and myself. Squaremouth asks for your age at the time of your search and I have never in the past had an insurance company request your age based on a different reference point and then increase the policy cost over the original quote. I found this whole process with ITravelInsured to be unethical and bordering on fraudulent!

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    1 out of 2 people found this review helpful

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