Sales & Service Data

TOTAL SALES
11,727
Since 2004
MONTHLY SALES
23
Average Monthly Sales Since 2004
REVIEWS
525
Since 2004
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,727
policies sold

0.6%
negative reviews

0.6% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    301
  • 4 stars
    112
  • 3 stars
    45
  • 2 stars
    9
  • 1 star  
    15
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

iTravelInsured Reviews


  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I only get Travel Ins. In the event of illness, job loss or death of a family member. Unfortunately, most Ins. Companies avoid any payments if at all possible. You MUST read the fine print and ASK the right questions. For ex., if an airline goes on strike and makes an announcement prior to your departure date, you have NO coverage. It must occur extemporaneously on the departure date. When does this happen???? Beware!!!!

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Even though I didn't need to file a claim, your customer service rep was AWESOME! I will highly recommend your company to everyone!!! Better than the other company I've used in the past!

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    This policy was cancelled with a full refund prior to travel. Thank you.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    Will be able to provide more comments after my clam is completed.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    easy, user-friendly on-line application. helpful customer service answered my questions in fast and efficiently.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    it is very important to have peace of mind especially traveling with kids i traveld from tlv to jfk via vko with a connection in moscow

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    Great experience so far, hoping the claim goes as well.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    Easy to negotiate SquareMouth and we have insured several times with them. Rates are good, too.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    This program was very easy to use and prices were below or at other companies. If you had any problems filling out forms, assistance was available by calling or online. In the end we filed no claim but it was a comfort knowing it was there if we needed it.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    My experience was pretty simple. Everything I needed was covered in the policy at a fair price. It help me enjoy my vacation, known I was covered in the event of any medical issues.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

Read more

Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read more