Sales & Service Data

TOTAL SALES
11,519
Since 2004
MONTHLY SALES
13
Average Monthly Sales Since 2004
REVIEWS
518
Since 2004
Overall Rating
4.39 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,519
policies sold

0.6%
negative reviews

0.6% (67) negative reviews to sales
Average on Squaremouth is 0.7%

  • 5 stars
    299
  • 4 stars
    109
  • 3 stars
    43
  • 2 stars
    9
  • 1 stars
    15
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.48/5

iTravelInsured Reviews


  • Overall Rating 4 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    easy, user-friendly on-line application. helpful customer service answered my questions in fast and efficiently.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    it is very important to have peace of mind especially traveling with kids i traveld from tlv to jfk via vko with a connection in moscow

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    Great experience so far, hoping the claim goes as well.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    Easy to negotiate SquareMouth and we have insured several times with them. Rates are good, too.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    This program was very easy to use and prices were below or at other companies. If you had any problems filling out forms, assistance was available by calling or online. In the end we filed no claim but it was a comfort knowing it was there if we needed it.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    My experience was pretty simple. Everything I needed was covered in the policy at a fair price. It help me enjoy my vacation, known I was covered in the event of any medical issues.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    As a healthy, fit, and not accident-prone adult, I hate having to buy any kind of travel insurance. I get the cheapest medical policy I can find that will supplement the coverage provided by my health plan at home. After googling a number of options, I spoke on the phone with a Squaremouth rep who gave me clear info and advice on the best option. I then went online to purchase it, since I didn't need her help to do that.

    I have noticed that a number of companies offer 'top-up' policies to cover extra days spent away from home. My health plan covers 80% of medical costs incurred out of the country, and I would like to see a secondary-provider policy that would pick up the other 20%. Mine can't be the only health plan that works on percentages as opposed to days of travel. As it is, I have to guess what would be 20% of costs, based on worst case scenario illness or injury.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Below is a copy on an email I just sent to customer service just to make sure you receive it and get back to me about the situation described in it:

    Hello,

    Today, I received two emails, each of which was questioning me about a cruise from which I just returned.

    One listed Squaremouth Policy 10572015040410342590 and the other listed Squaremouth Policy GTC-100428.

    I am writing because I want to confirm that ONLY Squaremouth Policy 10572015040410342590 was active, and that I received a refund for Squaremouth Policy GTC-100428.

    I bought the GTC policy in error on 4/4/2015 and called your customer service line immediately to cancel it and buy the other. I spoke with a polite and well-informed young lady who handled that transaction.

    Please confirm at your earliest convenience.

    Thank you.

    George Kaywood
    gkaywood@earthlink.net

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Really can't comment until I see the resolution of my claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    Everyone I spoke with at iTravelInsured was very helpful and provided an exact answer. I would recommend this policy to other travelers.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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