Reviews, Sales, and Service Ratings for
IMG

Customer Service was exceptionally helpful in formulating the coverage I needed, with very complicated circumstances.

ITravelinsured play a bait and switch with the policy. In order to receive pre-existing medical you must insure all non-refundable items; yet the company tries not to pay for the items when you make a claim. Lets say you book non refundable air tickets, then have to cancel and the airline puts your fare into a credit that you must use within a year. Many cannot use the credit and then loose the $. Luckily our carrier was able to refund the ticket; others not so fortunate. Beware of the bait and switch tactics of this company.

In the end it is SquareMouth who will assist you. They are a top notch company and make every effort to insure customer satisfaction

Best priced coverage for primary medical insurance. Best price for the amounts of coverage received. Issued a policy to 70+ year old clients.

Hello, we filed our claim last and are waiting to hear back from iTravelInsured regarding that claim. Please reach out to them to let us know what stage they're at and if there's any additional information we should provide. We'd be very grateful for you all's help in this respect!

Also, just a note in case you are trying to contact me after August 26th - I will be abroad from that point on, so I will not be able to answer phone calls. Emails at henrym1916@gmail.com would be preferable. Thanks!

Henry

Original cruise scheduled for June of 2021 was rescheduled (Covid) with IMG to April 2022, and the above policy was amended accordingly.
Charles Johnstone

Insurance provider agreed to extend the policy to cover our rescheduled trip in April, 2022.

I completed and filed a claim on May 3, 2021 and called them on May 7, 2021 and confirmed they had received the email claim but as of today June 8, 2021 I have not heard any response from them.

We had to postpone our trip, due to the Covid-19 pandemic. I emailed customer service at iTravelInsured asking if we could change the dates for our covered trip, and they responded very quickly, saying yes it would be allowed. When we established the new dates for our trip, I emailed iTravelInsured again, asking them to send new documents showing the revised dates. They complied immediately. I was impressed.